GardenFurniture.co.uk Reviews 

148
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered 2 covers for my outdoor furniture and only 1 was delivered. I rang to ask where and when my other would be delivered and I was advised that it would be a couple of days. Now after 7 weeks I... See more

Rated 5 out of 5 stars

Slightly unplanned, my wonderful wife and I decided to impulse purchase new garden furniture. We heard good things about the Kettler range and found GardenFurnitureworld.co.uk online. Three da... See more

Rated 1 out of 5 stars

EDIT: Following contact below from Andrew, went above and beyond to rectify my furniture was delivered by premium courier - very pleased. Outdoor Dining Set ordered, paid for but not received... See more

Company replied

Rated 1 out of 5 stars

Ordered 11th August. Emailed & rang 200 times no response. Website now not taking payments. I have notified my credit card company. All I want is a response if they have gone into liquidation plea... See more

Company details

  1. Garden Furniture Shop

Written by the company

GardenFurniture.co.uk sells the UK's best Garden Furniture. Free nationwide delivery on everything.


Contact info

2.9

Average

TrustScore 3 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(148)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super happy with the furniture I…

Super happy with the furniture I ordered from these guys. The delivery went smoothly without any issues and I was contacted prior to arrival and received a time slot. The table sets looks even better than it did online and fits my patio perfectly. There was a decent amount of packaging but there was no issues and the table was was very easy to build. Thanks again for the help by email prior to ordered. Just need some warm and sunny weather. Thank you . K

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

I just wanted to express my sincere…

I just wanted to express my sincere thanks to Andrew Griffith for taking personal ownership of my order from start to finish.

We had issues with our delivery, the table did not arrive with the rest of the furniture. Unfortunately it took some time to get the complete order, however Andrew took full responsibility. He arranged for an express delivery plus pre-building the table, which pleased my Husband no end. I also received a beautiful plant and a free table cover as an apology.

Despite all the issues, your customer support was second to none.

The furniture is beautiful and we can't wait to start using it!!

February 19, 2025
Rated 5 out of 5 stars

Excellent customer service and product

Andrew was really helpful when we visited the nursery at Knaresborough. The Melbury set is of great quality and easy to put together. We are really pleased with our purchase and customer service is excellent. Will definitely use in future. Highly recommend this company.

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finsh

Buying expensive garden furniture online, sight unseen, is always a bit of a nervy one.....however everything has exceed expectations. Great advice on furniture & accessories up front, & great communication throughout.
Most importantly the quality of the furniture / accessories looks fantastic, and the delivery guys were brilliant too in terms of timing & assembly. Highly recommended.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and Delivery

We preordered some beautiful conservatory furniture and expected delivery Jan/Feb 2025. Our new conservatory was nearing completion in December, I emailed the company and to my total surprise Andrew offered for it to be delivered intime for
Christmas. The delivery arrived within 2 days exactly when I was advised in perfect condition and superbly packed.
Excellent Customer Service and a very competitive price for the product.
Thank you Andrew and your colleagues

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great service from placing my order to receiving my delivery, kept updated on the day of delivery by the delivery guys, would highly recommend this excellent company.

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service throughout

Great experience with this. Company from start to finish great furniture Delivered on time no issues pleasant to deal with would recommend 100 percent

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I bought a lovely sofa set from this company. Immaculate set, with a very fast delivery service. Customer service was also very easy and quick to deal with. Highly recommend them.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Top service

Top service. Loved the chairs and sofa set. Delivery was fast and everything fine, thank you

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

The service from the delivery team and customer service was outstanding, came in the time slot that was given and even a pre call to advise they were coming.
Can’t wait to use my furniture for the new year.
Highly recommend this company

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Purchased a corner sofa cover on 13th August, apart from the confirmation email heard nothing about delivery. Emailed them on 20th Aug as concerned why no further contact. Promised by customer services that delivery would be 22nd Aug, never arrived or any emails from courier. Terrible company, will be seeking refund.

August 13, 2024
Unprompted review
GardenFurniture.co.uk logo

Reply from GardenFurniture.co.uk

Good afternoon, Mr Wasley,

I am very sorry for your cover not arriving on time and for the failed delivery on the promised delivery date.

Sadly our old warehouse company Jigsaw warehousing and distribution did not send out the cover on time, this is after chasing them on multiple occasions.

I can see the cover was finally received by Parcelforce on the 23rd August and delivered on the 27th August.

We are no longer using Jigsaw in any manner for any of our warehousing or deliveries. They were abysmal this year and have now gone out of business.

Once again please accept my apologies for the late delivery.

Kind regards,

Andrew



Rated 5 out of 5 stars

Great products, great, fast, efficient delivery service

I very nearly didn't buy from this company having read the negative reviews about the delivery problems. However, on reading that the products were of good quality I decided to take the risk as the table and chairs were exactly what I'd been looking for. I am so glad I did. The delivery service couldn't have been better. I was contacted immediately to make a date and kept up to date at all times including a text the night before to give me a precise time slot, then a phone call from the delivery men an hour before to confirm this. The delivery men were friendly and efficient. So it has been a great experience and I wouldn't hesitate to recommend. The table and chairs themselves are exactly as described and very comfortable. I did notice that the delivery company was called Panther so perhaps this is a new one?

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

We purchased a garden sofa set and the service was outstanding

We purchased a garden sofa set and the team at Garden Furniture we very friendly and helpful (thank you Sally and Andrea) they pulled the items from various locations, we had set them a very tight deadline as we had an event planned. They ensured it was delivered one day before we needed it, amazing!
Great company great people.

July 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look