I ordered 2 covers for my outdoor furniture and only 1 was delivered. I rang to ask where and when my other would be delivered and I was advised that it would be a couple of days. Now after 7 weeks I... See more
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Slightly unplanned, my wonderful wife and I decided to impulse purchase new garden furniture. We heard good things about the Kettler range and found GardenFurnitureworld.co.uk online. Three da... See more
EDIT: Following contact below from Andrew, went above and beyond to rectify my furniture was delivered by premium courier - very pleased. Outdoor Dining Set ordered, paid for but not received... See more
Company replied
Ordered 11th August. Emailed & rang 200 times no response. Website now not taking payments. I have notified my credit card company. All I want is a response if they have gone into liquidation plea... See more
Company details
Written by the company
GardenFurniture.co.uk sells the UK's best Garden Furniture. Free nationwide delivery on everything.
Contact info
forest moor road, hg5 8jy, knaresborough, United Kingdom
- 01423 863620
- hello@gardenfurniture.co.uk
- gardenfurniture.co.uk
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Fantastic service by all the staff had…
Fantastic service by all the staff had a replacement item sent out in under 24 hrs
And faulty item collected
Super happy with the furniture I…
Super happy with the furniture I ordered from these guys. The delivery went smoothly without any issues and I was contacted prior to arrival and received a time slot. The table sets looks even better than it did online and fits my patio perfectly. There was a decent amount of packaging but there was no issues and the table was was very easy to build. Thanks again for the help by email prior to ordered. Just need some warm and sunny weather. Thank you . K
I just wanted to express my sincere…
I just wanted to express my sincere thanks to Andrew Griffith for taking personal ownership of my order from start to finish.
We had issues with our delivery, the table did not arrive with the rest of the furniture. Unfortunately it took some time to get the complete order, however Andrew took full responsibility. He arranged for an express delivery plus pre-building the table, which pleased my Husband no end. I also received a beautiful plant and a free table cover as an apology.
Despite all the issues, your customer support was second to none.
The furniture is beautiful and we can't wait to start using it!!
Great communication and updates from Garden Furniture
Great communication and updates from purchase to delivery. Arrived on time and delivered with great care and attention to our property. Would highly recommend purchasing from Garden Furniture.
Excellent customer service and product
Andrew was really helpful when we visited the nursery at Knaresborough. The Melbury set is of great quality and easy to put together. We are really pleased with our purchase and customer service is excellent. Will definitely use in future. Highly recommend this company.
Great furniture and great staff
Great furniture and great staff! Courier was excellent and I was well informed. I would reccomend this company
Excellent from start to finsh
Buying expensive garden furniture online, sight unseen, is always a bit of a nervy one.....however everything has exceed expectations. Great advice on furniture & accessories up front, & great communication throughout.
Most importantly the quality of the furniture / accessories looks fantastic, and the delivery guys were brilliant too in terms of timing & assembly. Highly recommended.
Excellent Customer Service and Delivery
We preordered some beautiful conservatory furniture and expected delivery Jan/Feb 2025. Our new conservatory was nearing completion in December, I emailed the company and to my total surprise Andrew offered for it to be delivered intime for
Christmas. The delivery arrived within 2 days exactly when I was advised in perfect condition and superbly packed.
Excellent Customer Service and a very competitive price for the product.
Thank you Andrew and your colleagues
Excellent service
Great service from placing my order to receiving my delivery, kept updated on the day of delivery by the delivery guys, would highly recommend this excellent company.
Great experience with this company
Great experience with this company, fantastic furniture and great consumer service!
Great service throughout
Great experience with this. Company from start to finish great furniture Delivered on time no issues pleasant to deal with would recommend 100 percent
Highly recommend
I bought a lovely sofa set from this company. Immaculate set, with a very fast delivery service. Customer service was also very easy and quick to deal with. Highly recommend them.
Top service
Top service. Loved the chairs and sofa set. Delivery was fast and everything fine, thank you
Quality furniture delivered by friendly…
Quality furniture delivered by friendly and professional people. Highly recommend there products
Great furniture great delivery team…
Great furniture great delivery team very happy
Outstanding service
The service from the delivery team and customer service was outstanding, came in the time slot that was given and even a pre call to advise they were coming.
Can’t wait to use my furniture for the new year.
Highly recommend this company
Fantastic product!
Fantastic product, the customer service has been excellent, we 100% recommend this company
Avoid this company
Purchased a corner sofa cover on 13th August, apart from the confirmation email heard nothing about delivery. Emailed them on 20th Aug as concerned why no further contact. Promised by customer services that delivery would be 22nd Aug, never arrived or any emails from courier. Terrible company, will be seeking refund.

Reply from GardenFurniture.co.uk
Great products, great, fast, efficient delivery service
I very nearly didn't buy from this company having read the negative reviews about the delivery problems. However, on reading that the products were of good quality I decided to take the risk as the table and chairs were exactly what I'd been looking for. I am so glad I did. The delivery service couldn't have been better. I was contacted immediately to make a date and kept up to date at all times including a text the night before to give me a precise time slot, then a phone call from the delivery men an hour before to confirm this. The delivery men were friendly and efficient. So it has been a great experience and I wouldn't hesitate to recommend. The table and chairs themselves are exactly as described and very comfortable. I did notice that the delivery company was called Panther so perhaps this is a new one?
We purchased a garden sofa set and the service was outstanding
We purchased a garden sofa set and the team at Garden Furniture we very friendly and helpful (thank you Sally and Andrea) they pulled the items from various locations, we had set them a very tight deadline as we had an event planned. They ensured it was delivered one day before we needed it, amazing!
Great company great people.
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