GardenFurniture.co.uk Reviews 

148
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

I ordered 2 covers for my outdoor furniture and only 1 was delivered. I rang to ask where and when my other would be delivered and I was advised that it would be a couple of days. Now after 7 weeks I... See more

Rated 5 out of 5 stars

Slightly unplanned, my wonderful wife and I decided to impulse purchase new garden furniture. We heard good things about the Kettler range and found GardenFurnitureworld.co.uk online. Three da... See more

Rated 1 out of 5 stars

EDIT: Following contact below from Andrew, went above and beyond to rectify my furniture was delivered by premium courier - very pleased. Outdoor Dining Set ordered, paid for but not received... See more

Company replied

Rated 1 out of 5 stars

Ordered 11th August. Emailed & rang 200 times no response. Website now not taking payments. I have notified my credit card company. All I want is a response if they have gone into liquidation plea... See more

Company details

  1. Garden Furniture Shop

Written by the company

GardenFurniture.co.uk sells the UK's best Garden Furniture. Free nationwide delivery on everything.


Contact info

2.9

Average

TrustScore 3 out of 5

148 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(148)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product and service

At a time when it seemed impossible to get decent garden furniture, GardenFurniture.co.uk delivered a great product at a good price. The recliners are the best garden chairs we have ever had and made us make better use of our outside space. Thank you :)

July 13, 2021
Rated 3 out of 5 stars

Delivery issues

The furniture is good quality but unfortunately the delivery of the furniture was just lift outside the door without prior notification it was lucky I was in. As a good will gesture they said they would forward a covering for the furniture I have yet to receive it - disappointing!

June 23, 2021
GardenFurniture.co.uk logo

Reply from GardenFurniture.co.uk

Good evening Joan,
Thank you for taking the time to leave a review, we appreciate the customer feedback.
I sincerely apologise for the courier not calling prior to arrival. This is something that should always be done.
It is hard to believe but even after all these months we are still waiting for our furniture covers to arrive from Lifestyle Garden. Deliveries of both furniture and accessories this year have been extremely problematic and since you took delivery of your furniture, we are yet to have any further deliveries from Lifestyle Garden.
We are hoping that in the next couple of weeks our covers will finally arrive. As soon as they do, we will make sure to send one out to you immediately.
Regards,
Andrew

Rated 2 out of 5 stars

Multiple delays were very frustrating

Multiple delays were very frustrating. I kept on being told that I was more than welcome for a full refund at any stage but that is no good when I cannot buy it from anywhere else. I was happy I waited but I missed some sunny days.

June 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Recently ordered a casual dining set from Garden Furniture. Given the issues regarding stock due to COVID and Shipping we were given an expected date for delivery subject to stock being delivered when due. In the end the furniture was delivered about 2 weeks earlier than expected. At all times we were kept well informed. Very pleasant staff when we spoke. All in all an absolutely excellent service.

June 17, 2021
Rated 5 out of 5 stars

Outstanding service

We received Outstanding service from gardenfurniture from start to finish. There was a slight unexpected delay to our furniture arriving due to shipping/Brexit related problems but Andrew was fantastic and kept us updated throughout, even without prompting or chasing. I’ve never had such brilliant service from a company before! The furniture is excellent and we have been very pleased with it. I would certainly recommend them

June 15, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service! Staff went above and beyond expectations to secure me a corner sofa during a very difficult time with their suppliers
Couldn’t have asked for more! Thank you

June 5, 2021
Rated 4 out of 5 stars

Great value

The courier failed to deliver on time. This was outside of garden furniture’s control, and is the only reason I have not given them 5 stars. Nonetheless they made every effort to compensate me for the delay and I’m very happy with their level of service.

March 14, 2021
Rated 4 out of 5 stars

Website and showroom differed.

I was concerned the furniture I ordered in the showroom differed to what was described on the website (footstools not shown on website) but I was reassured when I called to query, and it was explained it was an error on the website.
Staff very helpful.

March 14, 2021
Rated 5 out of 5 stars

Great service

First class service delivered on time. Quality great and I am actually sitting outside on it having my lunch as the sun is shining. Very comfortable would not hesitate to recommend this company. Excellent.

March 1, 2021

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