I ordered 2 covers for my outdoor furniture and only 1 was delivered. I rang to ask where and when my other would be delivered and I was advised that it would be a couple of days. Now after 7 weeks I... See more
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Slightly unplanned, my wonderful wife and I decided to impulse purchase new garden furniture. We heard good things about the Kettler range and found GardenFurnitureworld.co.uk online. Three da... See more
EDIT: Following contact below from Andrew, went above and beyond to rectify my furniture was delivered by premium courier - very pleased. Outdoor Dining Set ordered, paid for but not received... See more
Company replied
Ordered 11th August. Emailed & rang 200 times no response. Website now not taking payments. I have notified my credit card company. All I want is a response if they have gone into liquidation plea... See more
Company details
Written by the company
GardenFurniture.co.uk sells the UK's best Garden Furniture. Free nationwide delivery on everything.
Contact info
forest moor road, hg5 8jy, knaresborough, United Kingdom
- 01423 863620
- hello@gardenfurniture.co.uk
- gardenfurniture.co.uk
2.9
Average
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent quick service very pleased…
Excellent quick service very pleased with the furniture and very helpful staff.
Regards Dellyce
February 25, 2021
Excellent service. Great product.
Excellent service, from start to finish. Great communication when the order was placed and the courier even phoned me to arrange the delivery. The product was extremely well packaged and we are delighted with it.
February 23, 2021
Excellent service and product
Excellent service and product. Kept me informed of delivery schedule.
February 21, 2021
Disappointed with the delivery guys…
Disappointed with the delivery guys when they turned up , they wouldn’t even take the furniture off the pallet . Everything was ok with the furniture but I thought I would have time to check it first.
February 13, 2021
Unprompted review
Delivery driver wasn’t very helpful
Delivery driver wasn’t very helpful, said he couldn’t take the furniture up my drive because of COVID ?? We were outside !
February 3, 2021
Unprompted review
Reply from GardenFurniture.co.uk
Hello Tony, thank you for your review. Unfortunately because we sometimes use third party couriers we cannot 100% guarantee what they will be able to do on the day of delivery due to COVID restrictions. I do know a lot of delivery companies are giving their drivers different rules to adhere too and some are very strict only allowing delivery to the front of the property and not being allowed to go onto the property in any circumstance . Times are extremely strange at the moment and I apologise for your local depot not being more helpful on the day.
Many Thanks
Sadly my delivery did not go to plan
Sadly my delivery did not go to plan. The deliver driver ( who i know isn't part of your company ) left the furniture outside the wrong house !! We then had to contact the delivery company to go and collect it from the wrong house and bring it over our house, the problem was they couldn't get back there the same day meaning our furniture was left in this poor man's driveway overnight. I think he ordered from you as well. I have to say both the delivery company and Andrew who I spoke to at Gardenfurniture were both extremely apologetic but it was a disappointing start to life with my new table and chair set.
December 15, 2020
Unprompted review
Reply from GardenFurniture.co.uk
Hello Raquel, thank you for leaving your review. Again we would like to pass on our sincere apologises for the delivery error! There were two deliveries sent from us being delivered to your local area. At your local delivering depot unfortunately on the day of the delivery the wrong delivery address was attached to your furniture and it was indeed delivered incorrectly to our other customer. This is an extremely rare occurrence as we label all furniture twice to ensure mistakes like this do not happen. We were as bemused as you were as to how the delivery driver missed three chances of seeing the correct delivery address however mistakes do happen. I am pleased we rectified the situation over the phone. If there is anything else we can help with please do not hesitate to get in touch, and we will help in any way we can.
Kind Regards
Andrew Griffith
Love my garden furniture
Love my garden furniture. Super modern, really like the colour. I got a 4 day delivery which I was really pleased about. Told my friends. Thank you
October 22, 2020
Unprompted review
Reply from GardenFurniture.co.uk
Hi Marie, thank you so much for leaving your review. Sorry it had taken us long long to ask for one. I hope you enjoy your recliner set once the summer sunshine is back.
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