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Garden Goods Direct Reviews 

13,909
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the plants, noting they often arrive in excellent condition and thrive. The exceptional packaging ensures items are well-protected and undamaged during transit. The ordering process is generally easy and timely, with customer service frequently commended for its helpfulness and responsiveness. However, some customers noted receiving plants in poor condition, such as those that were diseased or unhealthy upon arrival. A few others felt that shipping took a long time or lacked clear communication regarding delivery dates. Conversely, a small portion found customer service unhelpful or unresponsive when issues arose, such as receiving wrong or substandard items.

What people talk about most

Product

People report positive experiences with product, often praising the health, size, and overall quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and well-sized... See more

Delivery service

Consumers generally express satisfaction with the delivery service, noting that items arrive quickly and are... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Customer service

Users describe positive interactions with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered i... See more

Rated 5 out of 5 stars

Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent conditi... See more

Rated 5 out of 5 stars

I had never ordered online plants before, but after letting AI design a bed in my backyard I didn't want to spend all the time checking local nurseries for the plants I needed. Garden Goods Direct ha... See more

Rated 5 out of 5 stars

Good quality plants. Good communication and timely delivery. Well packaged and reasonably priced. Have passed on to others this rec. Not my first order from these guys. Still happy.



Company details

  1. Garden Center
  2. Garden Building Supplier
  3. Interior Plant Service
  4. Plant Nursery
  5. Pottery Store

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,909)

1,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality

I have purchased from this company several times now and each time the items were shipped fast, they were exactly as described and in excellent shape. I highly recommend. My plants are still thriving and I will continue to order.

June 5, 2026
Rated 1 out of 5 stars

The plants did come in one gallon pots…

The plants did come in one gallon pots but were super small. I reached out and told the company that I wanted to return and requested a prepaid shipping label. The response was very abrupt and was told I could pay myself. I will never do business with them again.

June 5, 2026
Garden Goods Direct logo

Reply from Garden Goods Direct

Hello, and I'm sorry for the issue with your order-- please email me at kyle@gardengoodsdirect.com, and I can take a look!

Rated 4 out of 5 stars

The plants arrived in good condition.

The plants I received were in good condition and the plants were ready for planting. The root system was very compact but it made the plants ready to get the nutrients from the soil. Good communication with the company and tracking helped them arrive so I could plan for there arrival.

May 29, 2026
Rated 4 out of 5 stars

Plants are healthy and beautiful

The ordering was five star, the customer service was 5 star and plants came in great condition so they were 5 stars. The only thing I didn't care for was the lack of traditional tracking. In order to track my order I had to utilize a QR code and then download an app to my phone that I would never use again. I never use QR codes anymore because they can be highjacked and I have no more room on my phone for apps, particularly one I will never use again. I really did want to know when my plants were going to get here and was frustrated over the inability to track them. So, if that doesn't bother you, you will be delighted to order plants from this company because their plants arrive healthy and established, and it's a great company with great people.

May 28, 2026
Rated 5 out of 5 stars

Fuller Review

Your packaging, the quality of your nursery stock are great. Timely receipt of seasonal orders. Have not required any customer service so can’t rate that.

May 28, 2026

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