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Garden Goods Direct Reviews 

13,909
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and health of the plants, noting they often arrive in excellent condition and thrive. The exceptional packaging ensures items are well-protected and undamaged during transit. The ordering process is generally easy and timely, with customer service frequently commended for its helpfulness and responsiveness. However, some customers noted receiving plants in poor condition, such as those that were diseased or unhealthy upon arrival. A few others felt that shipping took a long time or lacked clear communication regarding delivery dates. Conversely, a small portion found customer service unhelpful or unresponsive when issues arose, such as receiving wrong or substandard items.

What people talk about most

Product

People report positive experiences with product, often praising the health, size, and overall quality of the... See more

Quality

Customers consistently note positive experiences with quality, often praising the healthy and well-sized... See more

Delivery service

Consumers generally express satisfaction with the delivery service, noting that items arrive quickly and are... See more

Order

Reviewers highlight positive aspects of order, with many customers finding the ordering process easy and... See more

Customer service

Users describe positive interactions with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered i... See more

Rated 5 out of 5 stars

Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent conditi... See more

Rated 5 out of 5 stars

I had never ordered online plants before, but after letting AI design a bed in my backyard I didn't want to spend all the time checking local nurseries for the plants I needed. Garden Goods Direct ha... See more

Rated 5 out of 5 stars

Good quality plants. Good communication and timely delivery. Well packaged and reasonably priced. Have passed on to others this rec. Not my first order from these guys. Still happy.



Company details

  1. Garden Center
  2. Garden Building Supplier
  3. Interior Plant Service
  4. Plant Nursery
  5. Pottery Store

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,909)

1,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Didn't look anything like picture.

Didn't look anything like picture. Said they were dwarf english laural they weren't even 31" tall picture shows maybe 6", not happy.

May 27, 2026
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Reply from Garden Goods Direct

Hello, and I'm sorry for these issues-- please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!

Rated 1 out of 5 stars

Ordered a product & a month went by…

Ordered a product & a month went by without any delivery.

May 27, 2026
Garden Goods Direct logo

Reply from Garden Goods Direct

Hello, and I'm sorry for the issue with your order-- please email me at kyle@gardengoodsdirect.com, and I can take a look!

Rated 1 out of 5 stars

Not happy

I was unhappy with the quality of the plants I received. They were mostly dead and struggling. Unfortunate.

June 3, 2026
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Reply from Garden Goods Direct

Hey Mary, I'm sorry for these issues-- please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!

Rated 1 out of 5 stars

Poor quality, plants arrived nearly dead

First, it took a long time for the plants to be shipped. Once shipped, they did arrive promptly. All the phlox we ordered hand rubber bands holding a plastic bag around the container, but they were too tight and basically had nearly severed the plant from the roots. They also sent the wrong color of one of the coneflowers. After sending photos and going back and forth, we were credited for 2 of 8 phlox plants - all 8 are totally dead. And they did ship a new coneflower in the correct color...which arrived in significantly better shape than the original ones. Of the 5 coneflowers and 8 phlox, the only thing that survived was the one new coneflower. And we had received plants from Fast Growing Trees and TuTu which are all flourishing and doing great. They were all planted in the same way and manner. I would not order from Garden Goods again.

June 3, 2026
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Reply from Garden Goods Direct

Hello, and I'm sorry for these issues-- please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!

Rated 5 out of 5 stars

Order Review

When I submitted my order it gave me an estimated delay in the delivery process up front so I wasn’t wondering if my order was being processed or put on the back burner.

They also scheduled delivery in such a way to minimize time of being stuck in boxes (~9 hour drive to my location from their nursery) and my plants arrived safe and moist.

The plants were also not rootbound and are already loving their new home.

June 3, 2026
Rated 5 out of 5 stars

Quality products & great service at affordable prices!

Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered in January for a June delivery, and added on to the order in March and April. I am very impressed with accuracy of the order how well trees were packaged and shipped. Everything was (and still is after planting) in great shape!

June 2, 2026
Rated 2 out of 5 stars

The plant arrived upside down

The plant arrived upside down. There’s should have been a sign on the box saying “this side up.” Also there as a live beetle in the box that ate a lot of the plants. I sent the company pics and they say my “pictures aren’t clear enough.” What a disappointing reply to my email!!
Also the plant was advertised as double petaled but the few flowers that whew on the plant when it was delivered were all single layer petals. When emailed the company about this they said that maybe some petals might be single but most should be double, as it’s a double petal snowbell. Since I got the plant at the end of flowering season, am I suppose to wait until next season to know if they are right or if I am?

June 2, 2026
Rated 2 out of 5 stars

Have not gotten my order yet !

Have not gotten my order yet !! My kneeler and i only ordered one not two. !!!!!!!!!!!

May 26, 2026
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Reply from Garden Goods Direct

Hello, and I'm sorry for issue with your order-- please email me at kyle@gardengoodsdirect.com, and I can take a look!

Rated 2 out of 5 stars

Tree was topped and cut back…

Tree was topped and cut back incorrectly, I needed to structurally prune the tree. Cant wait to see root ball.

June 2, 2026
Garden Goods Direct logo

Reply from Garden Goods Direct

Hello, and I'm sorry for the issue with your order-- please email me at kyle@gardengoodsdirect.com, and I can take a loo!

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