Prompt and thorough responses to email inquiries, a plethora of trees and shrubs for every climate and lanscape project, knowledgeable staff, and great prices are the basis for my review. We ordered i... See more
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Review summary
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Both viburnum were very well packaged and once I received the tracking info they arrived the next day. All in all from ordering to receiving the plows 7-8 days. Both plants were in excellent conditi... See more
I had never ordered online plants before, but after letting AI design a bed in my backyard I didn't want to spend all the time checking local nurseries for the plants I needed. Garden Goods Direct ha... See more
Good quality plants. Good communication and timely delivery. Well packaged and reasonably priced. Have passed on to others this rec. Not my first order from these guys. Still happy.
Company details
Written by the company
Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.
Our Shipping Promise
Free Shipping On Orders $199+
Get free and fast shipping on all physical product orders of $199+
Contact info
2410 N Crain Highway, 20716, Bowie, United States
- 844-348-8971
- custserv@gardengoodsdirect.com
- gardengoodsdirect.com
4.4
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Product arrived in a timely manner
Product arrived in a timely manner, in great shape shipping wise, also healthy.
May 26, 2026
The delivery and product was excellent!
June 2, 2026
Communication was great!
May 26, 2026
I need to always plant within a…
I need to always plant within a restricted window for a 2nd home. Garden goods direct provides me with healthy and a diverse array of plants. They additionally get the plants in during the agreed upon time. So,I can curate my selection weeks in advance but plant on time.
May 26, 2026
Tree arrived damaged with a large…
Tree arrived damaged with a large space on the tree,in which it appeared to be missing branches ,I attempted to adjust the branches on the tree ,but the area was still present ,I am now going through the process of some form of adjustment for the 160 dollars that was paid for the tree, will inform of the outcome in my review
June 2, 2026
Reply from Garden Goods Direct
Hey Linda, I'm sorry for these issues-- please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!
Roots and leaves were fresh and…
Roots and leaves were fresh and healthy. Excellent packaging
May 25, 2026
Use Garden Goods Direct Fresher Quicker less Hassle
Would never go to a Garden Center Again! Garden Goods Direct was fantastic! Great service great products!
June 2, 2026
Had a good experience with previous…
Had a good experience with previous purchase
Hardy well developed plants
Decent price
Delivery took too long
May 26, 2026
The tree was is good shape and had…
The tree was is good shape and had several nice branches. I ordered a 5-6 Foot tree and the label said it was 4-5 feet. but it was close to 5 feet.
June 1, 2026
It was easy to order from this company
It was easy to order from this company, and since it's local, I feel better about the shipping. The tree arrived perfectly.
June 1, 2026
Tree was very nice
Tree was very nice. Good size and looked very healthy. Packaged very well with no damage. Fast shipping!
June 1, 2026
The plant came died and emailed the…
The plant came died and emailed the store but no response.
May 21, 2026
Reply from Garden Goods Direct
Hey Ann, I apologize for any miscommunication on our end. Please reach out to me at kyle@gardengoodsdirect.com, and I'll personally take a look
The plants arrived safely
The plants arrived safely. However, was disappointed that one of them was extremely smaller than the others. Hopefully, it will flourish like the other four.
May 25, 2026
Plants arrived in lovely order.
May 25, 2026
Great experience
The plant I ordered came exactly when you said it would. It came in perfect condition and is beautiful. What’s not to like!! Thank you.
June 1, 2026
Two plants were stacked on top of each…
Two plants were stacked on top of each other, and bottom plant was crushed. Stems broken off at soil level. Very disappointedNo instructions opening box. Should box each plant separately
May 25, 2026
Reply from Garden Goods Direct
Hello Lori, I'm sorry for these issues-- please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!
Terrible quality and poor customer service
Plans for in terrible shape when they arrived. Broke multiple times trying to get a reasonable response. Finally wrote back and said they thought everything was fine. I've probably going to throw it all of these plants away. I would never use these guys again.
June 1, 2026
Reply from Garden Goods Direct
Hey Michael, I'm sorry for these issues-- please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!
Things were packaged terribly
Things were packaged terribly, they were not secured down so during shipping the bounced around and when I opened the box everything was upside down and mangled, I even lost a few of the larger branches on a shrub I ordered. I’d order elsewhere.
May 27, 2026
Reply from Garden Goods Direct
Hey Stefanie, I'm sorry for these issues-- please email me at kyle@gardengoodsdirect.com, and I can take a look at your order/product!
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