Gardensmart Reviews 

216
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift delivery and efficient service, often noting how quickly their orders arrive. Reviewers are very satisfied with the quality and wide range of products offered, finding them effective and as expected. Many people also highlight the great prices, enhancing their overall shopping experience. Excellent packaging ensures items arrive well-protected. The online ordering process and overall service are described as easy, quick, and helpful, contributing to smooth transactions. People appreciate the reliable and efficient experience, leading to high satisfaction.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt shipping.... See more

Product

Reviewers express satisfaction with the products, often highlighting their good quality and effectiveness.... See more

Service

Customers had positive experiences with service, often highlighting excellent service, fast delivery, and... See more

Price

Customers consistently note positive experiences with price, often praising the excellent prices and great... See more

Order

Consumers find order processing to be positive, with many reporting that orders were delivered faster than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made my order on line . They didn’t have it in stock ,I got a email telling me. That was great usually company’s don’t tell you. And give you something different. I made another order very happy with... See more

Rated 5 out of 5 stars

fast service of parcel delivery, and advice over the phone about nutrient measurements were clear and helpfull. Apparently, it helps after two cups of coffee to talk about Maths

Rated 5 out of 5 stars

I love shopping online with Garden Smart Great Range of products great prices and fast shipping Thank you Garden Smart.

Rated 5 out of 5 stars

Although it was over the new year break,the order was recived and i got acknowledgement that it would be processed on return to work. It arrived promptly the same week. Well boxed and tracked.


Company details

  1. Garden Center

Written by the company

Home of innovative garden products. Home of Autopot Systems.


Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(216)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing products and service

I've been using the Autopot system and Autopot nutrients for a while now, and it's without a doubt the best system I've ever used. They provide professional expertise and support when it comes to your hydroponic needs. They've always been exceedingly generous with their time and have always backed up fantastic service.

May 18, 2022
Unprompted review
Rated 1 out of 5 stars

A week until shipped, NOW have to wait for AusPost.

Really hate it when companies ask for feedback when the product hasn't arrived yet. Ordered 24th April. Now 1st May... ONLY JUST listed as shipped. Probably another week before I get it.
Can't comment on the product. Don't have it yet!

April 30, 2022
Gardensmart logo

Reply from Gardensmart

Hi Anonymous, Thank you for your feedback. Please note with some carriers, the tracking information with the webstore may not be updated immediately when goods were despatched. In this case, goods were despatched on the 26th with a present ETA of 29th April to 3rd of May, even though the tracking information was updated some time after actual despatch. We apologise for the delay in updating the tracking. Please do let us know if we can assist further.

Rated 5 out of 5 stars

quick processing and delivery

When it comes to your demands, we give experienced expertise and service. I've been using the Autopot system and Autopot nutrients for a while now, and it's hands down the greatest system I've seen. Thank you for your quick processing and delivery of the product.

April 13, 2022
Unprompted review
Rated 4 out of 5 stars

So far so good

Good reliable company, website is usable and interesting, looks like tried and tested products for sale.
Package arrived a bit knocked around but all was well when opened, system looks a good quality product, so looking forward to playing with it,
Thanks you mob

March 24, 2022
Rated 4 out of 5 stars

Only giving 4 starts The light came…

Only giving 4 starts The light came dented and I believe it was the courier fault the day it arrived I was in my local garden shop and it was $50 cheaper than I paid here that was my own fault but all in all it was what I wanted my fault for not shopping around

February 14, 2022
Rated 5 out of 5 stars

Pleasent and easy to deal with

Pleasent and easy to deal with. I always seem to have plenty and fortunately the staff have always had the answers and suggestions to resolve my problems. They have always been generous with their time and I have always felt comfortable talking to them. Not once have I felt that they were not happy to talk to me. Thank you very much guys.

October 16, 2021

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