Gareth James Property Reviews 142

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I’ve had an excellent experience with GJM from start to finish. The entire process was smooth, transparent, and handled with real professionalism. Communication was always prompt, clear, and frien... See more

Company replied

Rated 5 out of 5 stars

The experience so far has been a very good one with Gareth James. Robyn in particular has been communicative, responsive, practical, thorough and extremely helpful. Sophie has also been the same - bot... See more

Company replied

Rated 5 out of 5 stars

Nikki & Genevieve in Peckham are fabulous. We interviewed a fair few estate agents before settling on this team at Gareth James. Glad we did. Pitch perfect, brilliant customer service, on top of the... See more

Company replied

Rated 5 out of 5 stars

So far so good. They have been very responsive and in particular Sophie Payne has been brilliant with the onboarding and admin side of things. Gary Cole has also been very quick to respond. Hopefully... See more

Company replied

Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Commercial Real Estate Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

WE ARE VERY PROUD TO BE AN INDEPENDENT ESTATE AGENCY WITH A REPUTATION FOR INTEGRITY, EFFICIENCY AND TRANSPARENCY. Gareth James is a family-owned business that has been active in the Southeast London property market since 1994. Our aim is to provide the best service in the industry, and we are proud of our 4.8 Trustpilot rating and 2021 British Property Award first prize for lettings. We understand the importance of local community, culture and creativity and that is why we strive to support organisations and activities that showcase the best of the most vibrant and exciting part of London!


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

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Rated 5 out of 5 stars

Mark at Gareth James has been wonderful from start to finish.

Mark at Gareth James has been wonderful from start to finish - he found us the perfect flat at the perfect price and has stuck with us throughout the whole process - making the path smooth and never giving up whatever the difficulties. He has been skilled and professional, and a calm, friendly and soothing presence throughout.

Thank you Mark - you made it happen!

And I can't recommend you highly enough,

September 17, 2018
Unprompted review
Rated 4 out of 5 stars

These guys found our tenants in one day!

These guys found our tenants in one day. And nice tenants they are too!
Very impressive!
They handled everything well, the only reason to drop one star is the processes were sometimes complicated by dealing with several people at once.
Otherwise full marks for professional and friendly service. I will use them again.

August 29, 2018
Unprompted review
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Reply from Gareth James Property

Thanks Matthew - we appreciate your feedback and are happy that you were happy! Many thanks, Marketing - Gareth James

Rated 5 out of 5 stars

Straightforward, friendly and professional

A straightforward, fair, friendly, professional approach throughout: our experience of dealing with our particular agent, Mark Kuch, and with the entire Gareth James team. From Michael Walker's initial valuation through to completion the process has been characterised by clear communication, courtesy and professionalism. I'd recommend Gareth James to anyone; house buying and selling can be a stressful experience and an expert local estate agent is reassuring and helps smooth the whole process. Thanks to the whole team I dealt with at every stage.

July 11, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

We had a thoroughly brilliant experience with Gareth James and would highly recommend them to anyone. We dealt pretty much solely with Nikki and she was great- knowledgeable, friendly, professional and honest. As first time buyers we needed a lot of guidance and she was very helpful and patient throughout the whole process.

May 8, 2018
Unprompted review
Rated 5 out of 5 stars

A thoroughly positive experience

As the title suggests, we were very impressed with our experience of selling through GJM. Everyone who we dealt with was polite, friendly, and professional.

We had other estate agents value the house: Mark won me over with his knowledge of the local market and honest pricing: we had other agents value the property but from ridiculous suggestions on the asking price, to very high commission. The sorts of estate agents who inflate the price, get you to agree to a higher commission on that basis, and then after a few months on the market drop the price to the more realistic level, but with higher commission.

It was a tough market and GJM got lots of people through the door. When we accepted an offer, which was lower than we'd expected, GJM didn't tell us to take it immediately (I've experienced previously estate agents pushing us to take low offers for an easy sale; £20k more for an offer doesn't make much difference re an estate agent's commission). We were advised we should be able to get more, and indeed turned down a higher offer for a chain free buyer.

Nicki managed much of the process and was superb too: it was meant to be a simple chain and then became complicated when we thought we were near exchange. She persevered and pushed it through, calmly assuring us throughout.

I've mentioned Mark and Nicki: the rest of the team, who were all involved in some way, at some point, were great too.

May 5, 2018
Unprompted review
Rated 5 out of 5 stars

Thanks Mark!

We had a difficult house purchase due to the vendor's personal circumstances. Mark Kuch managed the process for us, without his involvement and attentiveness I doubt we would've made it through. Thanks Mark!

April 27, 2018
Unprompted review
Rated 5 out of 5 stars

Trustworthy and reliable local agent

A good experience.
GJM were very straightforward to deal with and did what they said they would. Unlike some agents we spoke with, there was no attempt to impress by quoting a high price - Michael Walker said what he thought we could get for our house and that was pretty much what we achieved. Commission rate was competitive and there were no extended tie-in periods in the contract. The overall approach was collaborative.
Happy to recommend.

April 8, 2018
Unprompted review
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Reply from Gareth James Property

Dear James, Thank you for your review regarding your experience with Gareth James. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Anna Krakhina Head of Marketing

Rated 5 out of 5 stars

Our 3rd agent and the ones who sold our…

Our 3rd agent and the ones who sold our house. Excellent service.

April 3, 2018
Unprompted review
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Reply from Gareth James Property

Dear Martyn, Thank you for your review regarding your experience with Gareth James. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Anna Krakhina Head of Marketing

Rated 5 out of 5 stars

Best agents!

Best agents I've used - know their business and get things done. When you compare the ineptitude and incompetence of the others then you know you've got the best with this lot.

March 26, 2018
Unprompted review
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Reply from Gareth James Property

Dear Mr Wentworth, many thanks for awarding the team a 5 star review and posting such great comments. It's fantastic to read your feedback and I know the team will be delighted. Thank you once again for using our services and of course we would be thrilled if we can be of assistance to you again in the future. Kind regards, Anna Krakhina Head of Marketing

Rated 3 out of 5 stars

Flat purchase

Quite helpful but more updates would have been useful.

March 26, 2018
Unprompted review
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Reply from Gareth James Property

Dear Sir/Madam, I am writing to say thank you for your comments about the service you received from Gareth James Property. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best for the future. Kind regards, Anna Krakhina Head of Marketing

Rated 3 out of 5 stars

Sold through Gareth James

Sold through Gareth James, few positives and few negatives.

March 26, 2018
Unprompted review
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Reply from Gareth James Property

Dear C & K Clarke, I am writing to say thank you for your comments about the service you received from Gareth James Property. We really appreciate you taking the time to post this review as feedback is very important to us. If you could contact me at anna@garethjames.com and provide me with more details regarding the areas of our service that could be improved, I would look into this matter on your behalf. Kind regards, Anna Krakhina Head of Marketing.

Rated 5 out of 5 stars

I loved working with gareth james in…

I loved working with gareth james in selling my Peckham property. Fantastic personlised service, honest approach, competitive rate.
Helen

March 19, 2018
Unprompted review
Gareth James Property logo

Reply from Gareth James Property

Dear Helen, Thank you for your review regarding your experience with Gareth James. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Anna Krakhina Head of Marketing

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