Good products but it was difficult to get information about delivery. I got a message saying it was delayed but would definitely be here by the end of the day. It wasn't, further messages said 'we are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a delivery delay of over one week and no communication about it. Apparently the business was expanding / moving premises, and things were a bit upside down. All sorted now and Costomer Suppo... See more
Company replied
Delivery took longer than initially expected but it did arrive about a week later and the wine so far has been excellent. Overall great product and great service. No additional fees charged on import... See more
Company replied
I mean I would order again but the customer service team is very slow to respond. However it is still a great option for ordering wine. Great variety and price if it wasn't for the customer service is... See more
Company replied
Company details
Written by the company
Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
Contact info
Rua Soares dos Reis 1324 A0, 4430-240, Vila Nova de Gaia, Portugal
- 918374086
- geral@garrafeiradailha.com
- garrafeiradailha.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy ordering / great quality
Easy ordering, regular shipping updates and fast delivery. I was originally taken aback at the plastic wine bottles but LOVE and reuse them now for making /storing freshly squeezed orange juice etc. We will be regular customers for sure! Both white and red Painted Cat are delish. The Cava is wonderful! To purchace Jaume Serra Cava Brut in Supervalu, Ireland is €26.00 per bottle! €7.50ish from Garrafeirdailha! Superb quality! I can highly recommend this company 🌻❤️🌻
September 22, 2026
Reply from Garrafeira da Ilha
Thank you so much for your fantastic and detailed review!
We're absolutely delighted to hear that you enjoyed our wines, especially the Painted Cat red and white, as well as the Jaume Serra Cava Brut!
It's wonderful to know that you appreciated our competitive prices, fast delivery and regular shipping updates. We also loved hearing how you've found a creative way to reuse our plastic wine bottles! It's always great to see our customers giving packaging a second life.
Your kind words, recommendation and enthusiasm truly mean a lot to our entire team. Knowing that you plan to become a regular customer is the greatest compliment we could receive!
Thank you once again for your trust in Garrafeira da Ilha. We look forward to bringing you more wonderful wines at great prices!
Kind regards,
Garrafeira da Ilha Team
The delivery went well
The delivery went well, and i am satisfied with the product.
September 23, 2026
Reply from Garrafeira da Ilha
Thank you very much for your review!
We're delighted to hear that your delivery went smoothly and that you're happy with your purchase.
At Garrafeira da Ilha, your satisfaction is our priority, and it's always rewarding to know that we've met your expectations.
We truly appreciate your trust and look forward to welcoming you back soon!
Kind regards,
Garrafeira da Ilha Team
Fast and efficient delivery
Fast and efficient delivery, great tracking by Shippy Pro.
Wonderful selection of well priced wines and spirits.
September 23, 2026
Reply from Garrafeira da Ilha
Thank you very much for your kind review!
We're delighted to hear that you were pleased with our fast and efficient delivery service, as well as the tracking updates provided by ShippyPro.
It's also wonderful to know that you appreciate our wide selection of wines and spirits at competitive prices.
Your satisfaction and trust mean a great deal to us, and we look forward to welcoming you back for another excellent shopping experience!
Kind regards,
Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Thank you very much for your review!
We're delighted to hear that you were pleased with our competitive prices and fast delivery.
At Garrafeira da Ilha, we always strive to offer excellent value for money alongside a reliable and efficient service.
Our next goal is to make your shopping experience even better and earn that fifth star on your next order!
We truly appreciate your trust and look forward to welcoming you back soon! 🍷
Kind regards,
Garrafeira da Ilha Team
Brilliant company order nr 4 🥳🥳🥳
Apologies were made this morning and I have been promised I will receive my shipping info today.
Thank you
As promised my order was delivered in record speed time. It really made my day. As I have organized a huge Halloween party for this weekend.
Thank you to the one person Isreal🙏🙏🙏🙏🙏😍😍😍thank you, you are a true asset to this company. Thank you for answering my messages and seeing that my order not only got packed and shipped so quickly. But also that you took the time and effort to make sure it got to me on time. I will only deal with this person from now on and I look forward to many many more orders.
Thank you.
🎃👻🍬 party!!!!! Great company.
October 13, 2026
Unprompted review
Reply from Garrafeira da Ilha
Thank you so much for your wonderful review and your continued trust in Garrafeira da Ilha!
I'm truly delighted that we managed to get your order delivered in time for your Halloween party! Knowing that we helped make your day a little more special means a great deal to me.
I sincerely appreciate your patience, understanding and incredibly kind words. It was a pleasure to assist you personally and make sure everything was resolved as quickly as possible.
Your loyalty, especially after four orders, means so much to us. I'll always be happy to assist you with any future orders, and our entire team looks forward to continuing to provide you with the excellent service you deserve.
Thank you once again, and I hope you have an absolutely fantastic Halloween party! 🎃👻🥳
Kind regards,
Israel
Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Thank you very much for your kind review!
We're delighted to hear that you were pleased with our service. Providing an excellent shopping experience and ensuring our customers are happy is always our priority.
We truly appreciate your trust in Garrafeira da Ilha and look forward to welcoming you back soon!
Kind regards,
Garrafeira da Ilha Team
confusion and satisfaction
A bit confusion over receiving two packages, but so wonderful wines, thank you.
September 22, 2026
Reply from Garrafeira da Ilha
Thank you very much for your kind review!
We're delighted to hear that you enjoyed our wines, and we sincerely apologise for any confusion caused by your order arriving in two separate packages.
We understand how important clear communication is throughout the delivery process, and your feedback helps us identify where we can improve.
Our next goal is to make your shopping experience even smoother and earn that fifth star on your next order!
We truly appreciate your understanding and trust in Garrafeira da Ilha, and we look forward to welcoming you back soon! 🍷
Kind regards,
Garrafeira da Ilha Team
Great selection of wines and smooth
Great selection of wines and smooth, swift delivery. Recommended.
September 21, 2026
Reply from Garrafeira da Ilha
Thank you very much for your lovely review!
We're delighted to hear that you appreciated our wide selection of wines and that your delivery was both quick and hassle-free.
Your recommendation means a great deal to us! At Garrafeira da Ilha, we always strive to offer quality wines alongside a reliable and efficient service.
We truly appreciate your trust and look forward to welcoming you back soon! 🍷
Kind regards,
Garrafeira da Ilha Team
Delivery not received within one month
Unfortunately I have yet to receive my order from your courier UPS, despite Three revised delivery dates. The latest date is 20th of October. I order was made on 18th September.
September 18, 2026
Reply from Garrafeira da Ilha
Thank you for your review and for sharing your experience with us.
First of all, we sincerely apologise for the significant delay in your delivery and the inconvenience caused by the repeated changes to the delivery dates provided by UPS.
We fully understand your frustration, especially after waiting so long for your order.
We would like to clarify that this situation has now been resolved by our team, without any additional costs to you. Throughout the process, we maintained regular contact with you, providing updates and working towards a satisfactory solution.
At Garrafeira da Ilha, we understand that unexpected issues can sometimes arise, particularly with international deliveries. However, we firmly believe that what truly matters is how we respond when things don't go as planned.
Our customers will always be our priority, and whenever a problem occurs, we remain fully committed to working closely with them and doing everything within our power to find the best possible solution.
We sincerely appreciate your patience and understanding throughout this situation. We will continue doing our very best to improve our service and ensure that every customer feels supported, especially when unexpected difficulties arise.
We hope to have the opportunity to regain your confidence and provide you with a much better experience in the future.
Kind regards,
Garrafeira da Ilha Team
Excellent value for money
Excellent value for money - I would estimate more than 50% cheaper than similar wines for sale in Ireland.
Ordering and shipping process is smooth and dependable.
September 28, 2026
Reply from Garrafeira da Ilha
Thank you so much for your wonderful review!
We're delighted to hear that you appreciate the excellent value for money our wines offer, particularly compared to prices in Ireland.
It's also fantastic to know that you've found our ordering and delivery process smooth and reliable. At Garrafeira da Ilha, we work hard to offer quality wines at competitive prices, alongside a service our customers can trust.
Your satisfaction and confidence in us mean a great deal to our team, and we look forward to welcoming you back for many more orders! 🍷
Kind regards,
Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Thank you very much for your kind review!
We're delighted to hear that you were pleased with the speed and efficiency of our delivery service.
At Garrafeira da Ilha, we always strive to ensure that our customers receive their orders as quickly and smoothly as possible.
We truly appreciate your trust and look forward to welcoming you back soon!
Kind regards,
Garrafeira da Ilha Team
I never received the purchase
I never received the purchase. Garrafeiras da Ilha is very slow to respond and has been ignoring my messages. I asked for a refund a week ago, but no sign of any money.
September 18, 2026
Reply from Garrafeira da Ilha
Thank you so much for your lovely review!
We're delighted to hear that you loved our wines and were pleased with our competitive prices and delivery time.
At Garrafeira da Ilha, we believe that enjoying great wines shouldn't have to come at a high price, and we're always happy to know we've met our customers' expectations.
We truly appreciate your trust and look forward to welcoming you back for more wonderful wines! 🍷
Kind regards,
Garrafeira da Ilha Team
Excellent Wines and Outstanding Delivery Service
I am very happy with my experience with Garrafeira da Ilha. The wines are excellent, offering fantastic quality.
What impressed me just as much was the delivery service to Ireland. Everything arrived at my door in perfect condition, and the entire experience was smooth, efficient and hassle-free.
It is a pleasure to find an online wine retailer that combines such good wines with reliable delivery and excellent value.
Garrafeira da Ilha has certainly earned my trust, and I will be ordering again.
Highly recommended! Five stars well deserved. 🍷
October 5, 2026
Reply from Garrafeira da Ilha
Thank you so much for your wonderful and detailed review!
We're absolutely delighted to hear that you enjoyed the quality of our wines and had such a positive experience with our delivery service to Ireland.
Knowing that your order arrived in perfect condition and that the entire process was smooth and hassle-free is incredibly rewarding for our team.
At Garrafeira da Ilha, we work hard to combine excellent wines, competitive prices and reliable service, so it's especially gratifying to know that we've earned your trust.
Your kind words and recommendation mean a great deal to us. We sincerely appreciate your support and look forward to welcoming you back for many more enjoyable wine experiences! 🍷
Kind regards,
Garrafeira da Ilha Team
I believed I ordered on-line 2 similar…
I believed I ordered on-line 2 similar cases of 12 bottles of white with 6 varieties of white wine ( 12 sets of 2 types in total ) There was no packing list in the boxes and I am unaware how to progress my problem?
What I got was 2 varieties . Thank you for the opportunity to highlight this. Arthur Connern
September 25, 2026
Reply from Garrafeira da Ilha
Thank you very much for your lovely review!
We're delighted to hear that you enjoyed the Merlot and appreciated its rich, full-bodied character.
There's nothing more rewarding for us than knowing our customers have discovered a wine they truly enjoy!
We sincerely appreciate your trust in Garrafeira da Ilha and look forward to helping you discover more wonderful wines in the future! 🍷
Kind regards,
Garrafeira da Ilha Team
Easy to order
Easy to order, good choice. Swift delivery. Only tasted one wine so far out of plastic bottle. It was fine. Great for everyday wine.
September 25, 2026
Reply from Garrafeira da Ilha
Thank you very much for your review!
We're delighted to hear that you found our ordering process easy, appreciated our wide selection of wines and were pleased with the quick delivery.
It's also great to know that you've started enjoying your wines! Our wines in plastic bottles are a practical and affordable option for everyday enjoyment, without compromising on quality.
We hope you enjoy discovering the rest of your selection and find some new favourites along the way! 🍷
Thank you for choosing Garrafeira da Ilha. We look forward to welcoming you back soon!
Kind regards,
Garrafeira da Ilha Team
You didn't include customs duty in my…
You didn't include customs duty in my order. I can't collect and pay!!!
September 18, 2026
Reply from Garrafeira da Ilha
Thank you for your review and for sharing your experience with us.
We sincerely apologise for the inconvenience caused by the unexpected customs charges.
We would like to clarify that this situation has already been fully resolved by our team, without you having to pay any additional costs. Throughout the process, we maintained regular contact with you, providing updates and working to ensure that everything was resolved satisfactorily.
At Garrafeira da Ilha, we understand that unexpected problems can sometimes arise, particularly with international deliveries. However, we firmly believe that what truly defines a company is not the absence of problems, but its commitment to resolving them.
Our customers will always be our priority, and whenever an issue arises, we will do everything within our power to find the best possible solution together.
We sincerely appreciate your patience and understanding. We remain committed to providing excellent service and hope to have the opportunity to regain your full confidence in the future.
Kind regards,
Garrafeira da Ilha Team
Good service from supplier
One of my wines was sold out and they were in contact and proposed new product. I was able to delay the delivery because we were not at home at original delivery date. Good tracking where delivery was and easy to prepare to hand over it. Good service.
September 25, 2026
Reply from Garrafeira da Ilha
Thank you very much for your kind review!
We're delighted to hear that you were pleased with our customer service and the way we handled the unavailable wine by offering you a suitable alternative.
It's also wonderful to know that you were able to adjust your delivery date to suit your schedule and that the tracking updates made the whole process easier and more convenient.
At Garrafeira da Ilha, we believe that good communication, flexibility and finding the right solutions for our customers are essential to providing an excellent shopping experience.
We truly appreciate your understanding and trust, and we look forward to welcoming you back soon! 🍷
Kind regards,
Garrafeira da Ilha Team
Excellent value and improved delivery
September 24, 2026
Reply from Garrafeira da Ilha
Thank you very much for your kind review!
We're delighted to hear that you continue to appreciate the excellent value for money we offer and, especially, that you've noticed an improvement in our delivery service.
At Garrafeira da Ilha, we're constantly working to improve our customers' shopping experience, so knowing that our efforts are making a difference is incredibly rewarding.
Our next goal is to keep improving and earn that fifth star on your next order!
We truly appreciate your trust and valuable feedback, and look forward to welcoming you back soon! 🍷
Kind regards,
Garrafeira da Ilha Team
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