Gas Worx Southampton Ltd Reviews 

118
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Quickly got back to me, arranged a visit to quote (?Chris) and kept me updated despite traffic issues (M27), received quote next morning, 5 days later Sam arrived promptly at 0800hrs, Sam detailed t... See more

Rated 5 out of 5 stars

Excellent friendly company, always willing to answer any question, good sound advice and providing a feeling that you are part of their family and they were there to support you. Very happy with my i... See more

Rated 5 out of 5 stars

Richard surveyed our home and Ryan and Sam of Gas Worx Southampton fitted the complete central heating system in our ground floor flat. Very quick, Started Monday and finished Thursday mid day. An e... See more

Rated 5 out of 5 stars

Amazing! From start to finish the whole experience was brilliant. Richard came out to quote for our new boiler he was polite and efficient with no sales patter and provided us with a quote there and t... See more

Company replied

Company details

  1. Gas Engineer

Written by the company

My name is Stuart and I am the proud owner of Gas Worx Southampton. I have been in the plumbing, heating and gas industry for many years covering a wide variety of work, this includes all aspects of installations, maintenance and repairs. Working alongside large companies, Insurance contracts and Social & domestic housing. I have gained much experience and a good workmanship to carry out any job in the best possible manner. I now have a hard working team that will look after your job from start to finish and for added piece of mind a Domestic heating Insurance policy to ensure you are never left without an engineer to help if the worst should happen.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

118 reviews

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4.6

All reviews

(118)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Gas Worx Southampton

Richard surveyed our home and Ryan and Sam of Gas Worx Southampton fitted the complete central heating system in our ground floor flat. Very quick, Started Monday and finished Thursday mid day. An excellent job, very professional, clean and tidy. Explained how to use the system. I would not hesitate to use them again. Highly recommended. Thanks to all at Gas Worx.
Tom, June and Matt

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Returning Happy Customer

This was the second time I've used Gas Worx, the first for a new boiler and now to remove 3 radiators and replace with newer models. The work was performed on the day promised, at the price agreed and carried out to my satisfaction. Happy customer and I have recommended the company to my neighbours. Thanks.

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Gas Worx was the only company prepared out of many contacted to take on replacement of a problematic, poorly installed underfloor heating manifold system which had been giving problems for both us and the previous owners of the property. That and a replacement boiler installation was carried out with meticulous attention to detail by Stuart and Ryan within estimated budget despite having to work long hours to overcome various problems. They also arranged reconfiguration of the manifold housing, to facilitate future maintenance, at a reasonable price.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Intelligent and Responsive Experts

Great to speak to intelligent and responsive experts, who were prepared to investigate properly, problem solve, and work to an actual solution, with no fob offs or nonsense. They resolved a very long-term issue for me and prevented me from having to replace a whole system.
Would certainly reccommend.

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

They rescued us from near disaster!

They rescued us from near disaster!
The previous Company attempted to fit an electric wall hung Boiler and cylinder. They proved to be completely out of their depth. We experienced leaking pipes, and charred floorboards in the airing cupboard due to the previous plumber using a gas blow-lamp to incompetently solder copper fittings. We had to call out the Fire service!
The Electrical installation and all of the plumbing done was completely non compliant with current regulations.
An expensive mistake employing the first local firm!
We were saved by Stuart Hall owner and Director of Gas-Worx. Southampton
His team were a pleasure to have in our property.
Very experienced, polite, clean working and professional. Thank you, Stewart; Richard; Ryan and Tom.

February 16, 2023
Unprompted review
Rated 2 out of 5 stars

No help when it goes wrong

Installation of the new boiler and removal of the old boiler was very quick, friendly and clean/tidy.

That is all I have positive to say. After paying over £5500 for a new boiler last year, I’ve had nothing but issues with it and each time I was told to go directly to the manufacturer or get told I have to pay for them to come out and fix their mess. They are very quick to take your money and get it installed but if anything goes wrong, don’t expect their support if it continues to go wrong. I wouldn’t expect this many issues with a brand new boiler. When I emailed with an issue last year they didnt respond for 2 weeks and when they did it was “go to the manufacturer”

Disappointed in gasworx customer service.

January 5, 2023
Gas Worx Southampton Ltd logo

Reply from Gas Worx Southampton Ltd

Morning Julianne,

I find your words unfair, to say the least. Regarding payment, this is because we have to buy these boilers directly from the manufacturer which we pay upfront for this and is delivered directly to you by courier service. Once installation is completed and commissioned the remaining two-thirds is due as per our terms and conditions. This is how normal purchases are finalised.

These electric units are the best on the market when it comes to electric. We have been out to you three times I believe with different issues you have had. We changed the Time programmer free of charge remember within a short time after the manufacturer took a look and I might state they said nothing was wrong with the installation. (Installed to spec and power flush unlike our competitors)

We do not manufacture the unit we only install it to design if there is a fault with our wiring our external controls or our plumbing, yes this is us and we will attend to repair our fault but if the fault is within the unit this is the manufacture.

When you emailed in it can be lost within threads of others which I can only apologise for but I would also say please call the landline and speak to kyrstie or better yet the manufacturer. (This is why the warranty card is sent off). I also believe we had you booked to attend this fault and was scheduled but when the engineer called you were not in and missed the visit. We can only help you if you help us.

Your frustration shouldn't be with us but with the manufacturer. I will speak with them next week to see why you're having so many faults, unlike our other installs. If the boiler is beyond repair they will have to supply you with a replacement and pay for installation.

I am sorry for the inconvenience and I wish you the best. Please can you
contact Gas Worx Directly if there is a fault with installation.

Rated 5 out of 5 stars

Electric Combi Boiler Installation

I recently had a new electric Combi boiler installed by Gas Worx to replace an existing very large, very old electric boiler. The job went smoothly from start to finish and I have nothing but praise for them.
Their knowledge, the quality of their work and their attention to detail were second to none. They were fast, efficient and left my property cleaner than when they arrived! Highly recommended, I would not hesitate to use them again.

February 2, 2023
Rated 5 out of 5 stars

Boiler service

We have been using gasworx for several years now. They always provide a top notch service for our boiler servicing and repairs.

January 28, 2023
Rated 5 out of 5 stars

Good service,fast and reliable.Very professional

Good service,fast and reliable.Ryan was very professional,really helpful and quick,very friendly,he done a great job and after he finished the job he cleaned up after him,he left it spotless.Thank you very much for sorting out my boiler,I'm really grateful to be able to have hot water and heating in my house especially in this time of the year.Thanks a lot for everything.

January 28, 2023
Rated 5 out of 5 stars

Gas Worx were brilliant

Gas Worx were brilliant, they came over and provided me with an excellent quote and they were very knowledgeable.

There was no messing about and they were really friendly.

Ryan was the engineer and he was fantastic, very experienced and finished the work to very high standard. He removed the old water tank and all pipes and replaced heater boiler with combi boiler. He was very respectful put dust sheets down and did a fantastic job and cleaned up after himself.

I am very happy with everything and recommend them highly.

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

air source heating installation

Stuart is very knowledgeable and passionate about his work ...he has a great team Ryan. Tom and Great office staff kirsty...who keep you informed of all progress ....Stuart.. and the guys preformed more than anyone could ask for.....would recommend them to anyone ...job well done

December 6, 2022
Unprompted review

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