Gatekeeper Reviews 

1,984
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, professional, and thoroughly knowledgeable during every single property viewing. Many reviewers emphasize that agents consistently go above and beyond to make first-time buyers and landlords feel valued. People note that the dedicated team provides clear communication and keeps everyone well informed throughout the entire process. Reviewers also highlight the remarkably speedy response times alongside efficient handling of various tenant queries and house sales. Consumers truly appreciate this wonderful personalized approach and feel completely confident leaving their valuable properties in safe hands.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that agents are extremely friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and a... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers are consistently kept well... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful agents and... See more

Response time

Consumers find response time to be positive, highlighting that agents are quick to answer questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Agent (Taylor in my case) was very helpful during the viewing and the overall process as a first time buyer. Kept me informed throughout, was very friendly and gave clear steps on whats happening next... See more

Company replied

Rated 5 out of 5 stars

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-t... See more

Company replied

Rated 5 out of 5 stars

Well with being a first time buyer, I have to say the whole experience so far has been perfect. I have to say Taylor definitely went above and beyond for me, she is extremely polite, very friendly a... See more

Company replied

Rated 5 out of 5 stars

Gatekeeper are a very professional company who respond very quickly. As a landlord, they deal with all queries, including finding new tenants in a speedy and efficient manner. I deal with Phil Kendall... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,984)

725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our agent was very nice and kindly…

Our agent was very nice and kindly showed us around the property. She was very helpful and thoughtful, allowing time for questions and discussion about our needs and concerns.

July 30, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for your lovely feedback. We're pleased you had such a positive viewing experience and that the agent made you feel comfortable throughout.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Great service as always

Great service as always. The whole team works really well so the process is smooth.
Staff members are amazing.

July 29, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your continued support. We're really pleased you've had another great experience with the team.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

I have used Gatekeeper to manage my rental property successfully since 2019.

I have used Gatekeeper to manage my rental property since 2019 in the Swindon area. I have always been supported by a very professional, efficient and friendly organisation.

The process from onboarding new tenants and off boarding departing tenants is really closely managed by Gatekeeper.

July 29, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for your continued trust since 2019. We're so pleased you've had such a positive experience, and we look forward to supporting you for many years to come.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Grace was very polite and very helpful

Grace was very polite and very helpful, she had the answers to every question I put to her. I’ll look forward to her showing me around other properties in the future.

July 28, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for your lovely review. Grace will really appreciate your kind words, and we're so pleased she made such a positive impression. We look forward to helping you with more viewings soon.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Highly Recommend

I can't recommend Gate Keeper highly enough. Selling a house can be a stressful process, and mine was even more so with a Section 106. But they worked incredibly hard from start to finish to get the sale over the line. Big Thanks to Lucy! Their communication was excellent throughout; they were always professional and proactive, and they went above and beyond to overcome every challenge that came up.

July 24, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for such a wonderful review. Lucy and the team will really appreciate your kind words. It wasn't the most straightforward sale, but we're so pleased we could help get it over the line. Thank you for trusting us throughout the process.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Superb Service!!

We had a fantastic viewing today and the lady who attended who I believe was Taylor was a really lovely girl - very attentive, professional, friendly and helpful! We had to travel a large distance and the team organised an appointment with very little notice to help us out! A first class service and we can highly recommend.

July 27, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for your fantastic feedback. We're so pleased we could arrange a viewing at short notice, and Taylor will be delighted to hear your kind comments. We really appreciate your recommendation.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Had a lovely viewing experience with…

Had a lovely viewing experience with Clare - one of the best agents I’ve ever met. Calm, professional, and very knowledgeable about the area. Doesn’t rush and gives real attention to your questions, couldn’t be happier.

July 25, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for your lovely review. Clare will really appreciate your kind words, and we're so pleased she made such a positive impression.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Contacted Dan From Gatekeeper to sell a…

Contacted Dan From Gatekeeper to sell a former buy to let property, was on the market for not more than a week before receiving an offer that I accepted after some negotiations.

Obviously we have not completed yet but initial sale process could not have been simpler, so far would heartily recommend.

July 24, 2026
Unprompted review
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Reply from Gatekeeper

Thank you for your kind words. I'm really pleased we were able to secure a buyer so quickly and make the process as straightforward as possible. I appreciate your recommendation and look forward to getting everything through to completion.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Top service

Top service, very polite and professional thanks

July 25, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your kind words. We're really pleased you received such a positive experience from the team.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Superb service as always truly focused…

Superb service as always truly focused & without doubt top of their game !

July 23, 2026
Unprompted review
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Reply from Gatekeeper

Thank you so much for your continued support. It means a lot to hear you hold us in such high regard.

Best wishes,
Dan Thorne | Sales Directo

Rated 5 out of 5 stars

Their representative was polite and…

Their representative was polite and very informative which made the viewing go well. Definitely five stars

July 23, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your feedback. We're pleased you had such a positive viewing experience and really appreciate the five stars.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Recommend Gatekeeper

Gatekeeper from the beginning have been helpful, informative and kept us updated throughout.When Phil Kendall came to undertake the valuation he was polite, friendly and explained about his agency. He had some research of the history of the house and his was the first to give us a valuation which coincided with other agencies.
He also gave us good deal on the fee for their service which was very appealing .
All the staff we came in contact with were all helpful, friendly and knowledgable.

June 22, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your lovely review. Phil and the team will really appreciate your kind words. We're so pleased you felt supported throughout and trusted us with your move.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Someone actually bothers to answer the…

Someone actually bothers to answer the phone here at this company, unlike one particular estate agent in Swindon. You are taken care of at Gatekeeper. Someone keeps you updated all the time, you are not on the phone all the time wondering what is going on and how things are coming along. The staff are friendly, knowledgeable, and helpful. Great service. And they know the area well. No complaints at all.

July 23, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for such a fantastic review. It really means a lot to hear that you felt looked after throughout the process. I believe good communication makes all the difference, so I'm delighted that's exactly what you experienced. We really appreciate your recommendation.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Helped me through the entire process

This was my first time renting in decades and I was in the dark about much of the process. Kush, Sam and the other kind people at Gatekeeper walked me though everything and were endlessly patient when I hit problems or needed time to gather information and documents etc. Going forward I feel in good hands and know that they’re on hand to help if anything comes up.

July 22, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your lovely review. We're so pleased Kush, Sam and the team could make your first move in years feel that little bit easier. We hope you're very happy in your new home.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

I was recommended Gatekeeper by a…

I was recommended Gatekeeper by a friend and am glad I met with them to discuss my needs.
They were clear on the whole process from the outset and managed to secure a tenant very quickly.
They always stay in contact ensuring any queries are answered and I am looking forward to working with them.
I would happily recommend them.

July 22, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your recommendation. Phil and I are really pleased we could help you find a tenant so quickly and make the process clear from the outset. We look forward to working with you for many years to come.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Charlie has been absolutely outstanding…

Charlie has been absolutely outstanding throughout my move into my new home. From the very beginning, he made the entire process smooth, straightforward, and completely stress-free. Every step, from the initial setup to making sure everything was in place, was handled with professionalism, efficiency, and genuine care.

Charlie was always approachable, responsive, and happy to answer any questions I had, giving me complete confidence throughout the process. His communication was excellent, and he consistently went above and beyond to ensure everything ran seamlessly from start to finish.

I’m delighted that Charlie will continue to be my point of contact going forward, as I know I’ll be in safe hands. It’s rare to receive such exceptional customer service, and he is a real credit to the team. Thank you, Charlie, for making what could have been a stressful experience so easy and enjoyable. I couldn’t recommend your service more highly!

July 22, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for such a fantastic review. Charlie will really appreciate your kind words, and we're delighted he made your move such a positive experience. We look forward to continuing to look after you in your new home.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Fantastic service!

I can’t recommend Taylor Symons at Gatekeepers highly enough. She has been absolutely excellent in helping me secure my perfect flat. The whole process has been incredibly smooth from start to finish, and her communication has been fantastic throughout. All From the initial viewing right through to completing everything, Taylor has been professional, friendly, and always happy to help with any questions. She made what can often be a stressful process feel easy and straightforward. I’m so grateful for all of her support and would happily recommend Taylor and Gatekeepers to all of my friends and family.. Thank you for such an outstanding service!!!

July 21, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you so much for your lovely review. Taylor will be delighted to read your comments. We're so pleased she helped make the whole process feel easy, and we wish you every happiness in your new home.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Gate Keeper review

From the time I got a valuation from Gate Keeper at the Swindon branch through to the sale of my mums property. Gate Keeper have been professional, and very efficient. They talked me through each stage and the whole process has been made so much easier because of all the teams help. I would not hesitate to recommend them.

July 19, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your recommendation. I'm so pleased the team and I could make the sale of your mum's property that little bit easier, and we really appreciate you putting your trust in us.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Friendly professional service

Friendly professional service from the start.
I was kept informed every step of the way from first contact to the viewing. Joseph showed me around the property and was very helpful answering the questions that I had.
Excellent service

July 18, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your feedback. It's great to hear Joseph looked after you so well, and we're pleased the whole experience was straightforward from start to finish.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Charlie from the Witney branch was very…

Charlie from the Witney branch was very informative and willing to help with any questions or problems

July 15, 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for your kind feedback. Charlie will be delighted to hear your comments, and we're pleased you had such a positive experience.

Best wishes,
Dan Thorne | Sales Director

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