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granitefinance.co.uk Reviews 1,530

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TrustScore 5 out of 5

4.9

Money & Insurance
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and understanding, making interactions pleasant and stress-free. The customer service is frequently highlighted as outstanding, with many people appreciating the personalized and caring approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, especially regarding payment issues and quick response times. However, some customers also noted an occasional issue with initial calls, describing one as "rough" and "unprofessional," which was then disconnected. Additionally, a few people mentioned that a provided online payment link did not work for their specific insurance type, requiring them to call in.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness,... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Payment

Users describe positive interactions with payment. Many customers praise the helpfulness of staff like Penny,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rob went above and beyond to help with my enquiry. He took the time to understand exactly what I needed and did everything he could to assist, making the whole process smooth and stress-free. His de... See more

Company replied

Rated 5 out of 5 stars

Niyah was so helpful! I had a direct debit decline from my account because I thought I had changed the date. Niyah looked into it and made sure to sort it out for me. She definitely put my mind at eas... See more

Company replied

Rated 5 out of 5 stars

Despite the first call I made being a rough one full of arrogance which mysteriously got cut off after 40 minutes in a que. I tried again and landed with Katelyn who was really helpful, patient and re... See more

Company replied

Rated 5 out of 5 stars

Had a payment fail due to my own fault with acorn insurance and paid twice by accident but they hadn't gone through. and I called and a lady called penny managed to sort it out for me and spoke to h... See more

Company replied

Company details

  1. Money & Insurance

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I missed a payment because my child was…

I missed a payment because my child was hospitalised and my insurance was cancelled. As soon as I received the notification, I called to explain my situation. They asked if I could make a payment right away, and I did. They reinstated my insurance immediately and showed understanding of my situation. The people who helped me were very compassionate.

April 22, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Folakemi,

Thank you so much for your wonderful feedback and rating!

Have a great day,

The Granite Finance Team

Rated 5 out of 5 stars

Great customer service

I recently contacted Acorn Insurance regarding a change in my circumstances, and I had a very positive experience. Penny was extremely helpful, professional, and understanding throughout the call.

She guided me through the process, assisted me in making my payment smoothly, and offered clear, practical advice that really put me at ease.

I truly appreciate the support I received — excellent customer service!

April 22, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Brighton,

That's great news!

Thank you so much for your awesome feedback and 5-stars.

Have a great day,

The Granite Finance Team

Rated 5 out of 5 stars

Kaitlyn was very helpful with me in…

Kaitlyn was very helpful with me in both occasions I called up really put my mind at ease

April 21, 2026
Unprompted review
granitefinance.co.uk logo

Reply from granitefinance.co.uk

Good morning Gemma,

Thank you for your great feedback and 5-star rating!

Kind regards,

The Granite Finance Team

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