Rob went above and beyond to help with my enquiry. He took the time to understand exactly what I needed and did everything he could to assist, making the whole process smooth and stress-free. His de... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Niyah was so helpful! I had a direct debit decline from my account because I thought I had changed the date. Niyah looked into it and made sure to sort it out for me. She definitely put my mind at eas... See more
Company replied
Despite the first call I made being a rough one full of arrogance which mysteriously got cut off after 40 minutes in a que. I tried again and landed with Katelyn who was really helpful, patient and re... See more
Company replied
Had a payment fail due to my own fault with acorn insurance and paid twice by accident but they hadn't gone through. and I called and a lady called penny managed to sort it out for me and spoke to h... See more
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4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Christina was very helpful brilliant…
Christina was very helpful brilliant customer service polite and friendly great company will recommend.
April 13, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Saoirse,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Anita was so helpful during today’s…
Anita was so helpful during today’s call, she answered all of my questions clearly & made sure I understood everything before moving on. I left the call satisfied & happy with my policy. Thanks Anita x
April 10, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Zoe,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Norman was extremely reassuring during…
Norman was extremely reassuring during my call and helped me with my situation very quickly :)
April 9, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Luke,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Top bloke Bradley
What made the experience great was bradley! Genuine guy you spoke to me professionally but also in a way that puts you at ease, top bloke and every place needs someone like him to speak to because it really does make all the difference! Again top bloke and couldnt recommend higher!
April 7, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Dez,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Brilliant thanks for your help
April 2, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Anthony,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Very professional customer service-…
Very professional customer service- Chevin was very helpful and nice. Highly recommended
April 1, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and rating.
Kind regards,
The Granite Finance Team
Caitlin was really helpful and took a…
Caitlin was really helpful and took a huge worry off my mind. Thank you
April 1, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Hannah,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Christine was nice
March 31, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Patience,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Excellent service!!
Excellent service!!! Always helping all the customers with huge respect. Great people even whole staff ready to help on the phone. I have issues with my Premium price and direct debit the helped me over the phone and sort the issues. Specially Maggie and other staff who spoke to them on the phone. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
March 30, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Mustansir,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I had to make a call to query a payment…
I had to make a call to query a payment issue. After answering the security questions and addressing the situation, it was swiftly resolved by Christine who was very polite & curtious. If or when I have to call again for any issue I hope Christine takes the call.
Thank you Christine
March 27, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Owen,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Great experience over the phone with Caitlyn!
Great experience over the phone with Caitlyn from the customer care team. Helped me with everything very efficiently and professionally. Thank you for the fantastic service.
March 27, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Amir,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Excellent customer services
Amazing customer services offered by your team from the customer service officer that transferred my call to Aganita at the Finance team were all courteous and professional
However Aganita was able to listen to my query and resolved it promptly and efficiently- Quite phenomenal 👏
Thank you so much
March 27, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
She was very polite,patient and…
She was very polite,patient and knowledgeable of her duties and she executed them professionally.
March 27, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Adanma,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Very friendly
Very friendly staff and solved my query.Thankyou to Sanah who provided a friendly service.
March 25, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Ahsan,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Spoke to christian she was very helpful…
Spoke to christian she was very helpful informative and well round conversation and answered all my inquires and happy ending to my questions so thanks!!!
March 25, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Syed,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Christine help with my issue in a…
Christine help with my issue in a matter of time call waiting was longer than my problem solve time thank very much Christine
March 25, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Shair,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Christine was very helpful with…
Christine was very helpful with everything thing I ask and got the problem sorted straight away and was very pleasant and thoughtful. Thank you.
March 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Lee,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
I requested a call back.
I requested a call back.
The lovely lady named CHEVIN listened to what i had to say and she understood and gave me options. She answered all my questions and i was happy with everything. Thankyou Acorninsure/Granite finance :-)
And most of all CHEVIN.
March 24, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Gulshana,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Great service from Hichem
Hichem helped me during my call and it was great snd efficient.
Hichem reassured me by giving me all the answers I needed to know.
March 23, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Aicha,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
Nice very helpful I feel lady god bless…
Nice very helpful I feel lady god bless her
March 23, 2026
Unprompted review
Reply from granitefinance.co.uk
Good morning Abdul,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Granite Finance Team
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