gates-scotland.co.uk Reviews 

140
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the company's professionalism and efficiency from initial inquiry to final installation. People are delighted with the high quality and sturdy nature of the products, which are often described as looking fantastic and enhancing security. The staff receives frequent praise for being helpful, courteous, and a pleasure to deal with, ensuring a smooth and informed customer journey. Many reviewers appreciate the clear communication and timely execution, with installations often happening exactly as promised. The overall user experience, from design consultation to the final product, consistently exceeds expectations, leading to high recommendations.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing delight and satisfaction from start to... See more

Quality

Users describe positive interactions with quality, consistently expressing satisfaction with the high... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism and... See more

Product

Clients share positive opinions on product quality, with many expressing delight and satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as excellent from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and loving the new gates. We have 2 sets of drive gates and one garden wrought iron one. They are all terrific and look stylish. Gates Scotland team were patient when sele... See more

Rated 5 out of 5 stars

Great quality sturdy gates, very happy with the product. Seemed expensive but a surveyor visited to ensure sizing was correct and then they were made and fitted. Communication was excellent. I needed... See more

Rated 5 out of 5 stars

Delighted with our new gates from Gates Scotland. Communications were prompt, courteous and helpful. A technical drawing was issued to ensure that we were happy with all the measurements and... See more

Rated 5 out of 5 stars

Absolutely excellent company to deal with. They responded back about an initial price within 24 hours. They turned up exactly when they said they would for site survey. They were extremely hel... See more


Company details

  1. Garden Center

Written by the company

We design, manufacture & install automatic gates, manual gates, railings, garden gates, commercial gates & many others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(140)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous product from Gates Scotland

Fabulous service from Gates Scotland! Very professional company and the manufacture and installation of the my new driveway gates could not have gone better. The quality is amazing and I couldn’t be more delighted. The guys who installed the new posts and gates reinstated the area and left everything perfectly neat. If it wasn’t for my new gates, you’d never know they’d been. I would absolutely recommend them.

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

I can recommend this company.

I can recommend this company.
1) very good quality - they'll deliver what they promised
2) you can visit their manufacturing plant in Blantyre. I ordered my gates and fence after seeing how it's made.
3) fitters are delivering quality, maybe not the fastest but definitely good quality
4) WARNING
If they will tell you they can fit those gates/fences within 6-8 weeks - it would be safe to assume it's going to be at least double or triple that.
I paid my deposit on 4th of march. It was supposed to be fitted easily by the end of April.
It's end of June and at the moment 2 gates are almost fitted and around half of the fence. I'll put the final date here after its finally done.
I asked for the job to be carried out just now as I am going on holiday and they actually do.
Why 5 stars in this case?
Because in my opinion it's worth it.
Those are expensive very high quality fences. It's worth the wait.
There was a problem with picking up phones at the beginning but it's all sorted now. This is a growing company so small issues shall be forgotten and I wish them all the success.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Gates Scotland first class!

From initial surveying of the gates to the instillation of them , I was kept fully informed and given all the various options open to me .
I found everyone I dealt with extremely friendly and professional in advising me as to what neat suited my needs.
I can wholeheartedly recommend Gates Scotland and the first class service they offer!

February 2, 2022
Unprompted review
Rated 4 out of 5 stars

Highly recommended

We were very pleased with the work carried out from start to finish. Excellent job from the planning and installation team.
Well done.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

First class company to deal with…

First class company to deal with quality gates and 5 star customer service. Professional installation by a friendly team, Absolutely delighted with the finished gates. I would highly recommend Gates Scotland to anyone looking for a quality product at a reasonable cost.

October 10, 2021
Unprompted review
Rated 5 out of 5 stars

A Highly Professional Team

A highly professional team, from the initial survey through the manufacture and then the installation. We are delighted with the finished gate and panel which has turned out to be better than we had imagined.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Got a new gate and side panel during…

Got a new gate and side panel during lockdown. We're very pleased with the end result after a couple of adjustments were made without any trouble. We've since had a few compliments on the look of the gate.

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

So glad I chose gates Scotland

So glad I chose gates Scotland. Their gates are really good quality and finished to a high standard. I am delighted with my new gates and I’ve so many compliments from passers by. Would highly recommend.

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

So Highly Recommended!

We are absolutely delighted with our gates from Gates Scotland and particularly with all the hard work and efforts from Martin McAdam and his wonderful team of lads. They were an absolute pleasure to deal with especially in these very difficult times with the restrictions in place, which had meant our gates were delayed a bit, but they were so very worth while waiting for! Martin kept me very well informed throughout the whole process of our gates being made and our design that we’d chosen and was extremely helpful all the way through. The lads that measured up and installed them, were absolutely amazing and were fully professional and thorough throughout. The reason we had chosen Gates Scotland was on the high recommendation of our neighbours who’d already used them for their gates and were fully satisfied with their service and couldn’t recommend them enough, so we didn’t have any need to look elsewhere! So, in return, we can’t highly recommend this company enough either....They are amazing! Thank you so much Gates Scotland, your work is very much appreciated.

April 13, 2021
Unprompted review
Rated 5 out of 5 stars

Got my gates

Got my gates! My back gate is matched to the existing metal fence to perfection, maybe even better, front gate is like Fort Knox as requested, no one is getting through it, quality is far better than expected and due to the finish, maintenance free. Couldn’t be happier with my choice and service was brilliant. Everyone was very friendly and knowledgeable. I would definitely use them again!

December 20, 2020
Unprompted review
Rated 5 out of 5 stars

Gates Scotland

The guys were great from start to finish. From the first site survey to the installation process I was always kept informed and received a 5 star service. The gates look great and I would highly recommend the company.

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

Motorised Gate Installation

Really pleased with our recently installed motorised gates from Gates Scotland. We received excellent advice from Martin and Mike re options for automation and we’re delighted with the end result - great quality and the installation team were fantastic too. Highly recommended. Thanks guys.

May 15, 2020
Unprompted review
Rated 5 out of 5 stars

Top drawer product and service

Top quality gates and service provided by Martin and his team. We are delighted with the quality and standard of the side gates he manufactured and the team were a pleasure to work with. You can get cheaper on line, but likely manufactured in Eastern Europe with little/no quality control. Buy cheap, buy twice. The quality and construction of these gates is light years ahead of similar online ones i’ve Seen in the flesh. Top rate!!!!

April 17, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered 2 tall garden gates

Ordered 2 tall garden gates. Ordering and delivery went without a hitch being supported all the way by Martin to ensure correct needs. Worked very much to my timetable which meant that I was able to go on holiday before delivery. The gates were of excellent quality materials and the finish is of the highest standard. Fitting took me, a DIY enthusiast, 3 hours to have them fitted and the envy of my neighbours. Thank you.

March 21, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look