gates-scotland.co.uk Reviews 

140
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the company's professionalism and efficiency from initial inquiry to final installation. People are delighted with the high quality and sturdy nature of the products, which are often described as looking fantastic and enhancing security. The staff receives frequent praise for being helpful, courteous, and a pleasure to deal with, ensuring a smooth and informed customer journey. Many reviewers appreciate the clear communication and timely execution, with installations often happening exactly as promised. The overall user experience, from design consultation to the final product, consistently exceeds expectations, leading to high recommendations.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing delight and satisfaction from start to... See more

Quality

Users describe positive interactions with quality, consistently expressing satisfaction with the high... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism and... See more

Product

Clients share positive opinions on product quality, with many expressing delight and satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as excellent from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and loving the new gates. We have 2 sets of drive gates and one garden wrought iron one. They are all terrific and look stylish. Gates Scotland team were patient when sele... See more

Rated 5 out of 5 stars

Great quality sturdy gates, very happy with the product. Seemed expensive but a surveyor visited to ensure sizing was correct and then they were made and fitted. Communication was excellent. I needed... See more

Rated 5 out of 5 stars

Delighted with our new gates from Gates Scotland. Communications were prompt, courteous and helpful. A technical drawing was issued to ensure that we were happy with all the measurements and... See more

Rated 5 out of 5 stars

Absolutely excellent company to deal with. They responded back about an initial price within 24 hours. They turned up exactly when they said they would for site survey. They were extremely hel... See more


Company details

  1. Garden Center

Written by the company

We design, manufacture & install automatic gates, manual gates, railings, garden gates, commercial gates & many others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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No recent history of asking for reviews

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4.9

All reviews

(140)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Gates Scotland installed quality gates at our home.

Gates Scotland installed quality composite gates for our driveway and two pedestrian gates at our home.
We went to their workshop to view the selection of gates and chose the gates we wanted. The gates were installed by the team and they worked away and were very curteous during the process.
We are very happy with the service we received from the team at Gates Scotland and the quality of the gates. We would recommend them if you are considering getting gates fitted.

May 20, 2024
Unprompted review
Rated 5 out of 5 stars

Gates Scotland Ltd

i contacted Gates Scotland to enquire about new gates and railings for my property. I gave them ideas of design and dimensions (I wanted a design in - keeping with the age of my property) They worked with my request and promptly supplied me a cost to supply, fit and remove all of my old railings etc. Before i committed to purchase, I was invited to their fabrication factory to view samples and some of the projects they had in production. Once I agreed to proceed, they sent an engineer to my house for exact measurements and design, this was followed up with tech drawings to review and sign off. Production and fitting time was approx 8 weeks, they kept me informed and completed the job last week. Thoroughly satisfied with the entire process from start to finish. Very professional and I would recommend to anyone.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Gates Scotland…

From start to finish Gates Scotland were professional with excellent customer service. The gates are quality and exceeded my expectations. The staff from design to instillation were highly skilled and all pricing was fair and transparent. Thank you team Gates Scotland.

April 24, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Very good service from start to finish. Our requirements were carefully listened to and we were made aware of all the different options available to us. No pressure just a genuine professional approach. We were kept informed of what was happening at each stage of our project and had our gates delivered and installed on time and without any mess. We are delighted with the look of our new gates and would definately recommend this company.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

1st Class Company

Fantastic job.
Came out measured up for my gates and the job went so smoothly, So happy with the work they carried out and I would highly recommend Gates Scotland To everyone.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

First class service

First class service -
customer care , technical discussions and execution - fantastic job
I’d recommend Gates Scotland without any hesitation - so good we ordered a second gate
Alan Brooke

October 16, 2023
Unprompted review
Rated 5 out of 5 stars

Quality metal gates

I found this company on line and was pleased to see it was local to us. We were shown round their factory before our purchase and we could see and feel the quality materials used before making up our mind to take forward our order. From the first contact to fitting, the company staff have been approachable, and professional. While they may not be the cheapest their product is quality and constructed from the best of materials. They kept to their agreed timeline for making the gates and fitting and were more than willing to be flexible with the actual fitting date. Our gate was custom made as it was not a ‘standard’ size but this was not seen as a problem. We would highly recommend this company and its products.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

High Quality Metal Gates

Excellent advice, customer service, installation and general helpfulness. Local firm, would highly recommend. Tony, Billy and John were polite and friendly.

July 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Job

I ordered gates for the entrance to my garden to provide privacy and security. I am delighted with the gates which are excellent quality and will last for years. I was really pleased the workmanship - the job was carried exactly when I was told and they did a great job and left no mess at all. I would certainly recommend Gates Scotland to anyone.

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Quality gates from a quality team

Had two sets of front gates put in by Gate Scotland now placing an order for two sets of back gates. Gate quality is of a high level with professional installation and good communication at all stages. Would highly recommend

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

Secured driveway as was too open and unsafe for our young boys

Enquired about new driveway gate/passenger gate. We visited workshop soon after and advisor there was so helpful and friendly giving us his honest opinions on what looks best.

Was given different options and opted for a custom fitted composite Mahogany drivway and pedestrian gate to allow my car to get in/out without any troubles. This also included a smart letterbox built into pedestrian gate.

We have two young toddler boys at home so it makes us feel more secure knowing our driveway is no longer open for them to just run out onto road. It looks fantastic as well and offers extra security with it being locked . There was slight delay due to good old Scottish weather but it's finally completed and couldn't be more chuffed.

January 14, 2023
Unprompted review

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