gates-scotland.co.uk Reviews 

140
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the company's professionalism and efficiency from initial inquiry to final installation. People are delighted with the high quality and sturdy nature of the products, which are often described as looking fantastic and enhancing security. The staff receives frequent praise for being helpful, courteous, and a pleasure to deal with, ensuring a smooth and informed customer journey. Many reviewers appreciate the clear communication and timely execution, with installations often happening exactly as promised. The overall user experience, from design consultation to the final product, consistently exceeds expectations, leading to high recommendations.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing delight and satisfaction from start to... See more

Quality

Users describe positive interactions with quality, consistently expressing satisfaction with the high... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism and... See more

Product

Clients share positive opinions on product quality, with many expressing delight and satisfaction with their... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as excellent from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and loving the new gates. We have 2 sets of drive gates and one garden wrought iron one. They are all terrific and look stylish. Gates Scotland team were patient when sele... See more

Rated 5 out of 5 stars

Great quality sturdy gates, very happy with the product. Seemed expensive but a surveyor visited to ensure sizing was correct and then they were made and fitted. Communication was excellent. I needed... See more

Rated 5 out of 5 stars

Delighted with our new gates from Gates Scotland. Communications were prompt, courteous and helpful. A technical drawing was issued to ensure that we were happy with all the measurements and... See more

Rated 5 out of 5 stars

Absolutely excellent company to deal with. They responded back about an initial price within 24 hours. They turned up exactly when they said they would for site survey. They were extremely hel... See more


Company details

  1. Garden Center

Written by the company

We design, manufacture & install automatic gates, manual gates, railings, garden gates, commercial gates & many others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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No recent history of asking for reviews

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4.9

All reviews

(140)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service and High Quality Metal Gates

I have just had a new metal garden / pedestrian access gate installed by Gates Scotland between my front and back gardens. This was primarily because we were having problems with couriers, mainly Amazon deliveries, wandering around uninvited in our back garden, as well as wanting a bit of extra security.
Overall I am very impressed with both the service and the quality of the product from Gates Scotland. The gate exceeded our expectations having compared with other products available online and in DIY shops. I was initially considering buying a metal gate and posts online and trying to fit it to the side of the house myself, but now I have seen the quality of their workmanship (and how quickly they were able to fit it, compared to how long I probably would have taken!), I am glad I chose this route.
They were also able to make a couple of bespoke design features, including a hedgehog access gap at the base of the gate and a few extra flourishes to the overall design which you just couldn't achieve buying online. Their standard gate comes with an integrated slip bolt design so you can attach a padlock. I live in an extremely windy area so I went for an open metal bar design to let the wind pass through, and the slip bolt will make it all the more secure.
Overall I would highly recommend Gates Scotland. It has been a smooth and easy process from start to finish.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Very good service, pleased with the result

Very good service from Tony and the team from start to finish. Got advice about the different options available before placing the order and very happy with the final result. Also, the installation was completed ahead of the schedule we were originally given.

December 31, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

We visited the showroom before we chose Gates Scotland to make our gates. We needed them to protect the garden from strong winds that funnel between two buildings and Tony helped us and advised the best option. They have been installed extremely well and are even better quality and stronger than we expected. Would highly recommend.

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

I’d give Gates-Scotland top rating

I’d give Gates-Scotland top rating, as from ordering the gates to installation all went well and good communication from sales and the technical team and found them exceptionally helpful providing what I required regarding the gates.
The gates are of excellent quality and I’m really pleased with them.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I couldn’t be more impressed with the service and product provided by Gates Scotland. From the initial contact, through the design, manufacturing and installation stages of the project, the company and everyone I came into contact with were professional and customer focused. It’s not often you find this quality of customer service nowadays and I would certainly recommend Gates Scotland to both private and business to business customers.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

Work Well Done

The team were very easy to deal with; any complications that arose were very quickly dealt with. They agreed my requirements with me and delivered exactly to my requirements. They're very easy to have around your property and work quickly and clean up after themselves. I'm already planning to ask them to do some more work for me.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

High quality made-to-measure gates

If you want quality - of service, of product and of installation - I do not hesitate to recommend Gates Scotland. Their gates are made-to-measure so you can expect to wait eight weeks from ordering to installation but you will get something vastly superior to the items stocked at your local diy superstore and, I'm sure, much more long lasting. Most certainly value for money.

August 22, 2024
Unprompted review
Rated 1 out of 5 stars

Ignorant

I emailed an enquiry on 13/8/24 for a gate quote at my new house. An encouragingly prompt reply from Steven McLean arrived first thing Monday morning (14/8) asking for more photographs and ideas of what I wanted. I responded within the hour with the requested photos and, admittedly sketchy, thoughts of what I am looking for.

Absolute silence since. Even the email I sent on 19/8 asking if my previous communication with photos had been received has gone unanswered.

Seems these days that if a trade isn't interested in helping, you're just ignored. I included my postcode in the subject line in case that might have been an issue but no mention was made in his one and only reply. If they came back to me now I wouldn't trust them.

If you can't/won't take a job, tell the potential customer. Don't waste their valuable time by messing them about. I have enough to do in my new place without chasing ignorant tradesmen.

August 21, 2024
Unprompted review
gates-scotland.co.uk logo

Reply from gates-scotland.co.uk

Hello,

Apologies, I have only just seen this review, I am not receiving email notifications which I will look to address today.

I apologise on behalf of my company and team that you did not receive our usual 5* service, as per our 100s of 5* reviews.

As a small family run business, we work hard to maintain the best reputation in the industry.

Steven (who you have named in the review) was off unexpectedly (ill health) for a period recently.

We are a small office team and if something unexpected happens we can fall behind and then have to catch back up.

Apologies again that your request for a quotation got caught up during this unfortunate time frame for us.

We never ignore customers, regardless of location, size of job (big or small) etc.

If a job is not suitable for our team, we would quite happily explain to the reasons why, rather than ignoring you.

I hope you managed to get your new gates organised.

Thanks, Director.

Rated 5 out of 5 stars

Unique and fabulous gates

I am more than pleased with my new gates from Gates Scotland. I was welcomed into the showroom and received professional, polite and timely service from that point on. The fitters were on time on each occasion, professional, tidy and very competent, ultimately resulting in gates that look fabulous and are very unique.
I would describe Gates Scotland as a reliable and skilled company and wouldn't hesitate to recommend them.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Electric gate and railings

I chose Gates Scotland for my project of railings and electric gates at the front of my house. I picked them based on excellent reviews. I wasn't disappointed. From my original contact with Tony then the project team designing to my specification. Timescales were kept and the installation and automation teams completed the job to a very high standard. Very neat and professional finish. In terms of cost I felt it was reasonable given the work and materials involved. I wouldn't hesitate to recommend them as an excellent and professional company.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Gate to Last

From Start to finish it was easy to contact, communicate and pay for the great service provided at Gates Scotland. They were patient with my request to change some things and am delighted with the finished Gate.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Gates Scotland provided us with an exceptional customer service experience from the start of the process to the completion of the job. The workmanship is first class and the installation engineers Billy and John have done a wonderful job. We are delighted with our gates.

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

High quality product and service

Very professional service from project initiation to installation. The product looks robust and well made and also looks smart. All the people involved were diligent and helpful.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Stunning Gate

We visited Gates Scotland and were shown around. We originally wanted a low maintenance composite gate but chose an aluminium gate with low maintenance.
The surveyor arrived within a few days to measure up and our gate was fitted slightly ahead of schedule.
We are delighted with the gate, it looks amazing and has a lock for security.
Friends and neighbours have commented on how good the gate looks.
We thoroughly recommend Gates Scotland for quality, workmanship and price.
There is also a wide choice of designs and finishes available.

July 2, 2024
Unprompted review

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