gates-scotland.co.uk Reviews 

140
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service from start to finish, highlighting the professionalism and helpfulness of the staff throughout the entire process. Many people appreciate the high quality of the products, noting that the gates are sturdy, well-made, and look fantastic, enhancing both security and aesthetics. Reviewers also commend the efficient production and installation, with teams arriving as promised and completing jobs on time and within budget, leaving customers very satisfied with the end result. The overall user experience is described as smooth and straightforward, from initial inquiry and design consultation to the final fitting, making it a highly recommended company.

What people talk about most

Service

Customers had positive experiences with service, with many reviewers describing it as excellent from start to... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high... See more

Staff

Reviewers consistently mention positive feedback about staff, highlighting their professionalism,... See more

Product

Consumers find the product to be of high quality and are very pleased with their new gates. Reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as excellent from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service and loving the new gates. We have 2 sets of drive gates and one garden wrought iron one. They are all terrific and look stylish. Gates Scotland team were patient when sele... See more

Rated 5 out of 5 stars

Great quality sturdy gates, very happy with the product. Seemed expensive but a surveyor visited to ensure sizing was correct and then they were made and fitted. Communication was excellent. I needed... See more

Rated 5 out of 5 stars

Delighted with our new gates from Gates Scotland. Communications were prompt, courteous and helpful. A technical drawing was issued to ensure that we were happy with all the measurements and... See more

Rated 5 out of 5 stars

Absolutely excellent company to deal with. They responded back about an initial price within 24 hours. They turned up exactly when they said they would for site survey. They were extremely hel... See more


Company details

  1. Garden Center

Written by the company

We design, manufacture & install automatic gates, manual gates, railings, garden gates, commercial gates & many others.


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(140)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my gates :)

I was looking for a company to fit gates at the side of my house and I found this small family business, GATES SCOTLAND, Blantyre, online and I’m more than happy that I chose this company to fit the gates.The customer service was excellent. We were kept updated from the start of the process to the finish. We were also supplied with a technical drawing after the engineer visited the property to measure up, which was very helpful. The fitting team did an excellent job too, very courteous and cleaned up when the job was finished. We chose the option of a maintenance free aluminium infill which is of a very high quality. We are more than happy with the gates and are happy to recommend this company. Always good to support a small family business!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality gates

From start to finish, our experience with Gates Scotland was outstanding. The team were professional, helpful, and accommodating throughout the entire process — from the initial consultation right through to the installation of our gates.

The workmanship is exceptional, and the quality of the materials used is second to none. The attention to detail really shows, and we couldn’t be happier with the final result.

We would highly recommend Gates Scotland to anyone looking for top-quality gates and a company that truly cares about its customers.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and loving the…

Great customer service and loving the new gates. We have 2 sets of drive gates and one garden wrought iron one. They are all terrific and look stylish. Gates Scotland team were patient when selecting a design, professional and courteous when surveying and fitting the gates. they are perfect. Really like them and feel more secure too at night time.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality sturdy gates

Great quality sturdy gates, very happy with the product. Seemed expensive but a surveyor visited to ensure sizing was correct and then they were made and fitted. Communication was excellent. I needed to request blanking plates subsequently for the bottom of my gates as my dog is an escape artist!!! There’s no escape for him now… if I’d realised the size of the gap it could have all been done at once… uneven ground requires a bespoke approach… hopefully this comment will help others avoid my pitfall!!! Thanks to Tony,Josh,Stephen,Martin and the rest of your team.

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Two gates installed

Two gates installed - great service. Gates were built to my specification. Excellent quality of fabrication and installation to promised delivery dates. I would highly recommend on the basis of standard, service and value for money

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Gates Scotland did a fantastic job…

Gates Scotland did a fantastic job fitting our gates. The job was completed on time, the teams were at the house every day they said they would be, and on budget. It was a high-quality experience from start to finish, and importantly, the gates look fantastic.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect gates, top service!

Delighted with the service we got from Gates Scotland, from finding us a gate solution within our budget to a really smooth design and installation process, to provide us with great quality gates which look amazing and really complement the house. Communication and timescale was excellent too.

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with our new gates from Gates…

Delighted with our new gates from Gates Scotland.

Communications were prompt, courteous and helpful.

A technical drawing was issued to ensure that we were happy with all the measurements and details.

Production time was efficient and the installation was tidy.

Our gates are solid, they look great, and the combination lock makes things easy for us. Great job..

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend Gates Scotland

We used this company based on a recommendation from a friend.
Excellent service from planning to installation. Really pleased with the end result.
No hesitation to recommend Gates Scotland.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

May I just say we are extremely happy with the whole process. From the initial contact through to completion it has been first class, the personnel & quality of product could not be better. Thank you.

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Poor aftercare

Gates were fitted promptly but the panels started flapping as the screws had sheared. Ive called the company, text them all to no avail. I get promised they’ll get the guys out to fix them but no one has called with any date. Very disappointed as I paid a lot for the gates and they’re now falling apart. Quick to take your money for the gates but forget any repairs, they’ll repeatedly fob you off. Thankfully another company came out to fix them. I would avoid at all costs. (Almost a year I’ve been waiting for them to do repairs so this hasn’t been a hasty negative)

April 14, 2025
Unprompted review
gates-scotland.co.uk logo

Reply from gates-scotland.co.uk

Hello Ms Perez,

I have been trying to locate your project to find out what happened, however, I do not have any customers under this name.

I requested information through trustpilot but nothing has been sent through.

Could you please send information on the project (invoice/job number/account name etc) and I will personally look into this.

This is obviously concerning for me if it has been missed as it is not our usual level of aftercare or customer service we normally provide. As you can see from our 100s of other reviews we are a top rated company and pride ourselves on this!

I would like to make sure you have the correct company, and if so, I will personally make sure to put it right if there has been anything missed.

Regards - Martin - Director - Gates Scotland Ltd

info@gates-scotland.co.uk

Rated 5 out of 5 stars

Gates Scotland - GOLD Star!

Gates Scotland has just completed a job inclusive of side and driveway railings. I am delighted with the finished result and must compliment them on their attention to detail, excellent workmanship and respect of my property. From initial planning to production and installation, everything has gone to plan. I highly recommend this Company!

June 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look