Gates and Fences UK Reviews 

961
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, noting that the wooden and metal gates feature a truly wonderful build quality alongside a stunning finish. Furthermore, people consistently highlight the delivery team members, describing them as exceptionally polite, friendly, helpful, and very careful when handling and positioning items. However, some people mentioned experiencing unexpected delivery delays or frustrating communication issues regarding scheduling coordination and estimated arrival dates. A few consumers additionally noted minor problems with hardware components, such as receiving incorrect mounting brackets or missing fixings required for proper gate installation.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the professionalism and... See more

Product

Users describe positive interactions with product, consistently praising the stunning appearance and... See more

Staff

Customers had positive experiences with staff, consistently highlighting their exceptional professionalism,... See more

Quality

Consumers find quality to be positive, highlighting exceptional craftsmanship and solid workmanship.... See more

Service

Clients share positive opinions on service, highlighting excellent after-sales support and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are extremely happy with our new garden gates from Gates & Fences UK. The build quality is excellent, and Dan G. perfectly match the measurements we provided. Very good build quality. Communication... See more

Company replied

Rated 5 out of 5 stars

We had 2 small garden gates and a side gate in hardwood made to measure and they are excellent quality and look beautiful . They arrived quicker than expected and Simon + Ben who delivered them i... See more

Company replied

Rated 5 out of 5 stars

The driveway gates are well made and very exact measurements which is nice the only thing I would comment on is that I ordered the heavy duty hinge set and the gate fixing bracket is larger than the... See more

Company replied

Rated 5 out of 5 stars

My new gates, made by Jimmy and Reece, arrived last week and carefully delivered by Barry and Gary, who were very obliging in placing the gates directly into my garage. The gates were installed at... See more

Company replied


Company details

  1. Door Shop
  2. Fence Supply Store
  3. Garage Door Supplier
  4. Garden Furniture Shop

Written by the company

Gates and Fences UK. UK's largest bespoke gate manufacturer. All of our gates are expertly crafted by hand in the UK using time served construction techniques. We offer a full range of gate types such as driveway gates, garden/ side gates, sliding gates, field gates, 3/4 split and bi-fold gates. Available material includes hardwood, softwood, metal, metal framed and eco-friendly composite. Custom wooden fence panels, metal balustrades, railings and juliet balconies also manufactured to any size. Your gate...your colour. Any gate can be finished in any RAL colour of your choice to really compliment your home. Need a gate to the exact millimeter? No problem...and unlike others, we do not charge for "bespoke" sizes. Nationwide service. Find a gate that "really makes an entrance".


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

961 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(961)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Overall very pleased with my gate and service from this company.

I’m very pleased with the metal garden gate and posts that were hand made by Liam. They were delivered on time by Paul and Barry who had to drive for 6 hours from Devon to reach our house. So a big thank you to each of these guys. The only reason the company don’t get 5 stars is that manufacture of the gate was completed a month behind schedule, this because they are so busy.

September 20, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you again for your patience and for trusting us to make this beautiful gate for you. So glad you’re happy with the final product and our apologies again for the delay. Word spreads fast and we have been inundated with orders this summer meaning Liam and the rest of the production team have had to work incredibly hard to try to keep up. Please do let us know if there is anything else we can help with. We are growing our team and so will hopefully get any future orders out to you far quicker.
Gates and Fences UK

Rated 5 out of 5 stars

The driveway gates are well made and…

The driveway gates are well made and very exact measurements which is nice
the only thing I would comment on is that I ordered the heavy duty hinge set and the gate fixing bracket is larger than the wooden cross member so it sits proud on both sides top and bottom (bit of a water trap) I ordered them untreated and used an oil based weather treatment to soak into the wood for better protection and they look great.(3 coats) Delivery guy's were helpful and on time.

September 13, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see that your gates were made to the exact measurements. If you are able to pop us an email with a couple of pictures to csm@gatesandfencesuk.co.uk we can have a look at the hinges for you.
Many thanks,
Gates and Fences UK.

Rated 5 out of 5 stars

Delivery guys (Reece and Tony) were…

Delivery guys (Reece and Tony) were great.
Product looks great.
Customer service good, gate arrival was delayed by a few weeks

September 18, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your products and Reece and Tony were great delivery guys. We are sorry that it was delayed, we have had an influx of orders this year after showcasing our products at our local county show!
If we can be of any assistance in the future please do not hesitate to contact us.
Gates and Fences UK.

Rated 4 out of 5 stars

New garden gate

Really pleased with our new garden gate. It was made to our specific dimensions and is well constructed and finished.

September 18, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are pleased to see you are happy with your products and please we managed to accommodate your specific dimensions.
If we can be of any assistance, please do not hesitate to contact us.
Gates and Fences UK

Rated 5 out of 5 stars

Brilliant service

Delivery was on time and delivery information was great. Barry and Garry were very polite, put item into garage as it was very heavy and I wouldn’t have done it alone

September 15, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see you are happy with your products. We will pass over your kind words to Barry and Gary.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

New gates

Had a front garden gate made as they looked very good all jointed and towelled,it is excellent, not disappointed so we decided to have 2metre high driveway gates made with adjustable hinges.couldn't be more pleased and they look really good.well worth the money. Pleasant delivery men as well.

September 8, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see you are happy with your products and the way they are constructed. If you do require any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great product and service

We had 2 small garden gates and a side gate in hardwood made to measure and they are excellent quality and look beautiful . They arrived quicker than expected and Simon + Ben who delivered them into our garden were extremely friendly and helpful

We are very very satisfied

Steve

September 9, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking he time to leave us a review. we are pleased to see you are happy with your products and pleased they arrived quicker than anticipated. We will pass over your thanks to Simon and Ben.
Many thanks,
Gates and Fences UK.

Rated 5 out of 5 stars

Great Service

Delivery guys were prompt and efficient, they went beyond the call of duty by walking four driveway gates up a 40 yard lane after realising that the delivery vehicle would be too big to get up there
Thank you guys!

September 12, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are pleased to hear the delivery team were prompt and efficient and helped out and popped the gates where you wanted them. We will pass over your thanks to them.
Many thanks,
Gates and Fences UK.

Rated 5 out of 5 stars

Amazing quality exactly as described

Amazing quality exactly as described
Simon and Ben lovely chaps delivered with professionalism and ease
Thanks

September 8, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see you are happy with your products and the drivers were professional and made the delivery of ease.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Fantastic quality products and really…

Fantastic quality products and really fair company as I had a particular issue that was our fault.

Lesley especially was so helpful in helping me choose the right size product and the end result is better than we could have expected. Would highly recommend.

September 8, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see you are happy with your products and so please Lesley was able to offer assistance to you.
If you do require any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Love em love em!

Our order was was bespoke because of the size of the driveway gates which were shorter than the standard height and we didn’t have to pay extra. When they arrived OMG! The quality was much more than expected and they were safely package

July 23, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products and so pleased the quality was higher than anticipated.
If we can be of any assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

The Baywood Gates

The Baywood Gates. Excellent quality gates. Gareth made these to the dimensions provided. Delivery team Ben and Simon were very professional and helpful and kept me updated regarding delivery times.

September 4, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products and the delivery drivers were helpful.
If you do require any further assistance, please do not hesitate to contact us.
Gates and Fences UK.

Rated 3 out of 5 stars

Brilliant Delivery Service.

WELL MADE GATE. Ensure that you don’t need the gate in a hurry, delivery delayed twice, even after receiving delivery date via email.

The delivery guys, Barry & Dave were very professional, extremely polite. Now the fun part of installing it!!

September 1, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review.

We do apologise that we do have some delays within the factory at present. We are pleased to hear that the delivery drivers were very professional and polite.

If you do require any further assistance please do not hesitate to contact us.

Gates and Fences UK.

Rated 5 out of 5 stars

Too quality excellent service

From our initial enquiry in February to the fitting of our first set of Gates and Fences, a beautiful steel framed set with Hardwood infills, in April the job was a fantastic experience. We fitted the set ourselves and everything was bang on size wise, so much so that before that set was finished we ordered a second set for the top lane of the property, closely followed by a third set for the house itself. Kirsten was very easy to deal with on the phone and by email, and available to answer any questions, Steve done a brilliant job of the manufacture, and Barry and Reece were friendly and efficient with the delivery.
We would have absolutely no hesitation in recommending Gates and Fences for any job and wish all the companies we have dealings were as easy.
Thank you to everyone there, from top to bottom, for all your help and efforts and a job well done 👍🏼👍🏼 (I only wish we could leave pics to back this up)

August 29, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products and our staff members. we will pass over your review to our team members.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Great product and service

Great product. Really pleased with the overall finish and colour match. Thanks to Gareth & Reece for top quality workmanship and Ben and Barry for delivery on time and care taken. Would definitely recommend.

August 26, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased to see that you are happy with your products including the finish and colour match. We will pass over your kind words to the team.
Many thanks,
Gates and Fences UK.

Rated 5 out of 5 stars

Excellent build quality and finish on…

Excellent build quality and finish on our drive gates 3/4 split gate
Barry and Ben the delivery guys very helpful

August 14, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products and so pleased Barry and Ben were helpful. If we can be of any assistance, please do not hesitate to contact us,
Gates and Fences UK.

Rated 5 out of 5 stars

Driveway gate

We are extremely happy with our new garden gates from Gates & Fences UK. The build quality is excellent, and Dan G. perfectly match the measurements we provided. Very good build quality. Communication with the office was smooth and professional, and the delivery team, Ben and Barry, were polite, friendly, and efficient. Highly recommend!

August 26, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products and Ben and Barry were polite, friendly and efficient.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

A first class performance

From initial enquiry to order delivery, we experienced wonderful customer services from Lesley Lavender.
Their website is excellent and comprehensive and very helpful in the planning stages but, when we had any minor queries, Lesley provided prompt, sensible answers. She also kept us informed on our order's progress through every stage of the production process so that we could arrange installation
The gates were made beautifully by Jamie and delivered on time by Simon and Paul who also helpfully carried them to where they were to be installed.
Lesley even contacted us the next day to check that they had been delivered safely and, again, after installation to ensure that we were happy.
This has been a first class, faultless performance from the Gates & Fences team from start to finish and fully merits a 5 Star review.

August 20, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you so much for leaving such a glowing review. We are so pleased that you are happy with your products and are so pleased that our staff kept you updated and have been first class. We will pass over your kind words to the team.
If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Very pleased with our hardwood gatesWe are so pleased with our new gates

We are so pleased with our new gates. We were kept informed throughout process and then told of deilivery date and time at which they arrived
We would like to mention Jimmy and Jack who made them to very high standard and for the care and handling from Simon and Paul. Thanks to all

August 21, 2025
Unprompted review
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Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased that you are happy with your products and also pleased to hear you were kept up to date with the progress of your products.

If we can be of any assistance in the future, please do not hesitate to contact us.
Gates and Fences UK.

Rated 5 out of 5 stars

Fantastic gates thank you Jamie so well…

Fantastic gates thank you Jamie so well made.
Thank you Gary & Barry for delivering them so carefully handled and placed them exactly where we wanted them.
Thanks again Colin

August 18, 2025
Unprompted review
Gates and Fences UK logo

Reply from Gates and Fences UK

Thank you for taking the time to leave us a review. We are so pleased you are happy with your products and so pleased that Gary and Barry were helpful.
If we can be of any assistance in the future please do not hesitate to contact us.
Gates and Fences UK.

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