Joined this site at the beginning of the year, first deposit won a decent amount had no problem withdrawing. A few weeks passed no problems then they wanted to verify my account. I've sent numerous do... See more
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Worst ever casino online, I lost 2700 pounds in 3 night,don’t give you any chance,I play with slot 60p or 80p,never got a bigger one,only two times 150 pounds,then keep losing money,many times in 300... See more
Company replied
They take a while to withdraw your money. I've uploaded my passport but received an email saying things are missing (which they aren't) and when I go on to the documents section on my account it says... See more
Company replied
Absolutely shocking spent over 300 but when I try withdraw 490 they refuse say my banks declined it they need wire it and so I send my bic code etc now they saying they need proof off payment so I sen... See more
Company replied
Company details
Written by the company
Genesis Casino was there at the very beginning, where the fun all began! Speed into online casino games of every kind when you leave earth behind in search of new slots and live dealer life forms. Video slots are in their millions, lighting up the dark of space and supernova Jackpots such as the Mega Moolah slot will ensure that your journey is full of fun and fortune.
Contact info
Water Street, XBX 1301, Ta' Xbiex, Malta
- genesiscasino.com
2.0
Poor
780 reviews
Hasn’t replied to negative reviews
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DO NOT TRY THIS SITE
So i recommended this casino after a little blip it seemed very good , withdrawals all made it to me after I sent in and confirmed iD
This morning after two days of waiting for my withdrawal they tell me I need to send in ID AGAIN!
We’ll on my account it doesn’t let me upload documents again because I’ve done this before I’ve shown them proof of this on the chat , So I emailed with ALL my iD again and added even more proof of myself so they can’t moan but they emailed me back saying I can only send it via document section of my account!
If you want a long term casino DO NOT PLAY THIS! Because this is what happens after a few withdrawals so I’m not receiving my £170& nore my money back what I have spent!
“REPLY TO THE COMENT”
It can be passed on I highly doubt it will be looked into , I never known anywhere u have to verify you’re self twice. I’ve sent a complaint to the complaints email and made a report to gambling commission. I just get the same reply that any documents have to be uploaded on my account “upload docs” section but I can’t do that because my ID has already been confirmed through that. So if I can’t email because they tell me to upload on account and I can’t upload on account then I’ll never get my ID passed again so I’ve lost it he deposits I’ve made and lost the £170 withdrawal. You’ve made it impossible and don’t make attempts to fix it
June 17, 2022
Unprompted review
Reply from Genesis Casino
Hi Claire,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Genesis Casino Team
Update - 20/06/2022
Hi Claire,
Kindly note that your account has been verified and as a result your Withdrawal has also been processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Its already 26 days and i still don't…
Its already 26 days and i still don't receive my money again same sh... transaction don't go through
Don't use this site its just big scam.
June 15, 2022
Unprompted review
Reply from Genesis Casino
Hi Filip,
We are sorry to hear that you are still having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Genesis Casino Team
Update - 17/06/2022
Hi Filip,
Kindly note that your Withdrawal has been processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
This company is a scam site and Ariel…
This company is a scam site and Ariel Reem is the CEO and trying to get into the usa market you can find him on linkedin and we should all just bombard them with complaints to him him
They dont care about us they take you money and hope you never win, im owed £2000 and im charging them 10% a day interest and with take a small claim out at my local court against them as they will not attend and judgement will go in my favour, then you can send in the bailiff's and get your money plus compensation back, i suggest everyone does this, its not expensive and if they dont pay you can apply for them to ho into liquidation join me in the fight to stop them scamming us
June 14, 2022
Unprompted review
Reply from Genesis Casino
Hi Alan Crawshaw,
We are sorry to hear that you are still experiencing issues with our Casino.
We have escalated your case to the relevant department to investigate accordingly.
Please bear with us while they investigate the matter, rest assured the moment an update is provided we will contact you accordingly.
Should you have any other queries in the meantime do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Update - 21/06/2022
Hi Alan Crawshaw,
Kindly note we sent you an e-mail in regards to your Withdrawals earlier today, Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
THIS CASINO SITE SHOULD NOT BE ALLOWED ON THE INTERNET.
The Gambling Commission state that they are looking into this site in detail. You can all contact them on 0121 230 666. Disgusting that they are allowed to get away with every reason under the sun for not paying people out but the Gambling Commission ask that people contact them. The G.C also say that no trusted site asks for all docs to be uploaded again and that there is NO reason why any site should ask for this to be done !!! The latest scam from Genesis is that you have APPARENTLY BEEN PAID OUT, however, when you check your bank NO payment has been received from them ! Neither do they contact you re this. When you contact them they state that the payment had failed ???! Then, guess what, you have to provide them with bank statements to PROVE that you have not been paid! Lets hope the new 'White paper' being prepared by the Government will shut these sites down. You can also contact IBAS (The independent adjudication service) on 02073475883 and they will help. Failing that, get onto you local MP, they will also help believe it or not.
June 11, 2022
Unprompted review
Reply from Genesis Casino
Hi JANET SANDERSON,
Kindly be advised that your Withdrawal was processed on the 8th of June 2022 from our end, kindly be advised that it can take up to 5 working days before the balance reflects into your account.
In the event that you do not receive your Withdrawal we would need a copy of your Bank Statement from the day the Withdrawal was processed up until the date after the 5 working day. We would need this in order to escalate to our Payments team so that they can look into the issue accordingly.
Should you have any questions do not hesitate to contact us, we are more than happy to help
Regards,
Genesis Casino Team
Ken was very helpful
June 9, 2022
Unprompted review
Reply from Genesis Casino
Hi Glen,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Genesis Casino Team
I wrote a review over a month ago now…
I wrote a review over a month ago now about not receiving my withdrawn balance, and they responded by putting the credit back into my account yet I withdraw the balance again over 10 days ago now and it’s still not in my bank account, just don’t know how it can happen, or how they can get away with it. No idea what to do now
June 8, 2022
Unprompted review
Reply from Genesis Casino
Hi Ryan Cull,
We are sorry to hear that you still have not received your Withdrawal.
We kindly advise you to send a copy of your Bank Statement from the day the Withdrawal was processed up until today's date so we can escalate with our payments team accordingly.
Should you have any queries kindly contact us directly, we are more than happy to help.
Regards,
Genesis Casino Team
Still waiting on money
Don’t know what you need to do to get your winnings from this site 9 days and still counting I can’t believe the amount of documents and information i have sent this site. I can see the majority of the comments all have the same promblem.
June 7, 2022
Unprompted review
Reply from Genesis Casino
Hi Allan Lawns,
We are sorry to hear that you are having difficulties with our casino. Kindly note that we have escalated your case to the relevant department.
Please bear with us while we investigate the matter. Once an update is provided we will contact you accordingly.
Regards,
Genesis Casino Team
Update - 09/06/2022
Hi Allan Lawns,
Kindly note that your Withdrawal was processed today, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Recommend
For me it's the best site of games for real money .Everybody can find game suitable for them . The customer service is exellent , resolved my all queries really quick and .Pleasent and good qualification service.
I read at the moment other reviews and its really unbelievable that so many people had problems with withdrawing money or had to wait so long for the payment. Personally, I had no problems with withdrawing money. 06/04 I sent documents confirming my data and on 05/06 I already had money in my account
June 6, 2022
Unprompted review
Reply from Genesis Casino
Hi Joanna,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Genesis Casino Team
Good site overall
Casino are good, they have so many providers and many good slots, site looks good. Verification process was quite fast too. Only thing I dont like is that withdrawals take some time to get processed, I recently managed to win 1980€ and requested a withdrawal and waiting now it to be processed, I haven't been waiting long yet but as they say 24-72 hours is pending time, too long for casinos these days, there is many many sites that pays immediately or in 24 hours. So genesis please improve this and the casino will be perfect! 😊
June 4, 2022
Unprompted review
Reply from Genesis Casino
Hi Thomas,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Genesis Casino Team
Reply from Genesis Casino
Hi Robert mcintyre,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Genesis Casino Team
DON'T DEPOSIT IN THIS SCAM WEBSITE
This isn't just because I didn't win. This is because this website is somehow controlling the winnings of their customers. I played multiple games, with different bets and trust me when I say it wont pay!! It's ridiculous how they operate.
I have played £500 5 times deposited 100 plus 100 I had bonus. I could only see profits once and it was £20. Now I contacted them asking if they are regulated and if the games are using the correct rtp. Which they obviously say yes. But I still doubt it.
Have used and played the same games in different websites and never happened to me. At least this amound.
So please don't fall into putting money in this s casino scam.
June 1, 2022
Unprompted review
Reply from Genesis Casino
Hi Ioan Goste,
Thank you for contacting us, and we are sorry to hear that you have not been lucky with our casino.
Understanding your frustration, please let us point out that we are a regulated casino, and we act accordingly to the regulator guidelines in the clearest way possible. Said that, please note that if you play with slots, you should know that every game round is unique and cannot be based on the previous one. This means that slots do not know if you won or lost in the previous game/spins. Every round is unique and is generated by the RNG (Random Number Generator).
We wish you the best of luck for your future with our casino, and should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Genesis Casino Team
withdrawals are frustrating
They take a while to withdraw your money. I've uploaded my passport but received an email saying things are missing (which they aren't) and when I go on to the documents section on my account it says "they're under review and I can't upload anymore"... frustrating sites that will continue to let you deposit but the second you withdraw you get stung with this "jumping through hoops" process.... good site TBF just need to improve the withdrawal process...
May 30, 2022
Unprompted review
Reply from Genesis Casino
Hi Scott Foreman,
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Kindly note that your Withdrawals were processed yesterday the 30th of May 2022, kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Genesis Casino Team
Bank safety
Made a wrong input on my 3 digits on bank card where genesis casino immediately froze my account for depositing which is brilliant contacted customer services and within minutes all sorted thankyou for the service great casino as well
May 26, 2022
Unprompted review
Reply from Genesis Casino
Hi David Bexley,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Genesis Casino Team
17 days on and still no money
I withdrew my money 17 days ago and still no money. I was asked to send my paypal details. I was told that my money had been released on the 18th of May and to wait 5 working days. I have waited 5 working days and still no sign of my money in my account. They have been such a nightmare to deal with.
Dear Samuel,
Thank you for contacting Genesis Casino Support with your request.
Ater carefully checking with the payment department, I can confirm we had released the funds on 18/05.
Congratulations on your winnings!! 🙂 🍀
Please be informed that in this case, we must wait 5 working days for your funds to become available in your account. Many thanks for your patience and understanding in this matter.
Thank you once again for contacting us, we are always happy to assist you.
Kind Regards,
May 25, 2022
Unprompted review
Reply from Genesis Casino
Hi Sam,
We are sorry to hear that you are still having difficulties with our casino.
Please bear with us a little while longer as we are waiting for an update from the team handling your case. The moment an update is provided we will contact you accordingly.
Regards,
Genesis Casino Team
Update - 26/05/2022
Hi Sam,
Kindly note that your Withdrawal has been manually processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
3 and half weeks later and still no…
3 and half weeks later and still no money!!!
Sent all my documents in bank statements everything is fine keep telling me they have sent the money then when I chat again to someone they say oh we have just sent it today then wait 5 more days to be told the same yet again. I was told the other day they was putting it in before 3 p clock and nope nothing
May 23, 2022
Unprompted review
Reply from Genesis Casino
Hi Zoe Meffen,
Kindly note that due to a technical issue your Withdrawal has reverted back onto your casino account.
We kindly advise you to request a new Withdrawal request so we can processed it accordingly and resolve your case once and for all.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Update - 25/05/2022
Hi Zoe Meffen,
Kindly note that your Withdrawals were processed on the 23rd & 25th of May 2022. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any other queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Withdrawal
I have been waiting for a withdrawal since the 27th of April after keep sending all the documents and bank statements it didn't go through on the 8th of April they told me to request it again it got accepted on the 9th and they told me 1 to 3 days waiting for money to go in bank but I've checked all day today and nothing. I've had to send bank statements again today proving I haven't had it but still no sign
May 13, 2022
Unprompted review
Reply from Genesis Casino
Hi Linda,
We are sorry to hear that you are experiencing issues with our Casino.
Kindly note that we sent you an e-mail earlier today regarding your Withdrawal status.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Update - 17/05/2022
Hi Linda,
Kindly note that your Withdrawal has been processed earlier today. Kindly wait 3-5 working days in order for the balance to reflect into your account accordingly.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Decent Trustworthy Casino.
The Genesis group casinos are a fair and legitimate platform, I've never had too many issues whilst using them apart from the standard document uploads which are tedious but must be done! Had some great wins on a few of their sites and never had an issue being paid what's owed.
May 12, 2022
Unprompted review
Reply from Genesis Casino
Hi Alex Walsh,
Thank you so much for taking the time to review us.
We are glad to see that your experience with us has been a great one. Please feel free to contact us should you require any assistance; we will be more than happy to help!
In the meantime, we wish you the best of luck for your future within our casino, and we hope to see you playing with us again!
Regards,
Genesis Casino Team
Blah
Blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah.
Same rubbish response from a bunch of crooks!! Read the reviews and avoid these gangsters at all costs!!!!!!!!
May 11, 2022
Unprompted review
Reply from Genesis Casino
Hi John McNally,
We are sorry to hear you are experiencing issues with our Casino
Kindly note that we have not received any documentation in regards to your case. The last correspondence from your end was at the end of February 2022.
In order to move forward with your case we would need you to provide documentation that was requested so we can forward them to the relevant department.
Should you have any queries do not hesitate to contact us, we are more than happy to help.
Regards,
Genesis Casino Team
Ken has provided a wonderful support.
May 11, 2022
Unprompted review
Reply from Genesis Casino
Hi Manoj Mawai,
Thank you for taking the time to review us.
We are happy to see that you have had a nice experience with us 😊!
Please do not hesitate to contact us should you require any assistance; we will be more than happy to help.
We wish you the best of luck with your future with our casino, and we hope to see you playing with us again.
Regards,
Genesis Casino Team
Genisis and spinit casino are same company. BIG SCAM
GENESIS AND SPINIT CASINOS THE SAME.
Today May 25, My account here still closed!! Everytime I send doc, they ask for more!! Geiesis and Spinit are SCAM. Worst sites. Your money lost without playing!!
They will steal back any deposit bonus. They will close your account after very short time play without any warning. THEN HELL STARTING
THIS MORNING I RECIVE MAIL FROM SPINNIT SAY VERIFY OKAY AFTER 8WEEKS with asking more and more papers. SPINI IT AND GENISIS ARE THE SAME. Spinit approved my card and account. GENISIS NOT APPROVE THE SAME CARD AND BANK. BOTH MY DEPOSIT BONUS THEY TAKE BACK???LOL, I CANT PLAY AND CANT WITHDRAW MY MONEY!!! STAY AWAY. THIS ARE SCAMMERS! SPINT IT AFTER VERYFY OKAY !! STILL CLOSED!!! LOL
May 11, 2022
Unprompted review
Reply from Genesis Casino
Hi Rune Looe,
Thank you for contacting us, and we are sorry to hear that you have experienced issues with the verification of your account.
We understand that the verification process can be frustrating for our customers, but we are obliged to carry out necessary verification checks on our players at any stage. This is also stated in the terms and conditions, which you are asked to accept upon registration.
We do our best to try and get the document verified for our customers as soon as possible, however certain occasion there might be a slight delay, especially if documents need to be re-sent or if additional documents are requested.
Should you have any questions, please do not hesitate to contact us, we would be more than happy to assist.
Regards,
Genesis Casino Team
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