For context, I ordered a watch online. Not through one of their stores. Delivery: Processing was a little slow but I was told it was because DHL was experiencing some logistical issues s... See more
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See what reviewers are saying
My husband bought a Tag watch here a couple of days ago from Sofia. What a beautiful lady who helped him choose this gorgeous smartwatch. We went back the next day & we were helped by a lovely gentlem... See more
It was a great expericence. Very professional staff, know the product, the client's needs. Provide post-service making personal phone calls advising on new terms and conditions that are favorable... See more
Fantastic customer service!!! Thank you Kumar at Gran Canaria store. Just be careful if you are buying against the euro as got charged £110 more than I worked out on the current exchange rate but stil... See more
Company details
Written by the company
We are the Official Retailer of fine watchmaking and jewelry brands in Gran Canaria, Canary Islands. Hard determination and effort have lead to warm relations with the top Swiss watch firms, helping us to create a community of loyal clients and friends, as well as prioritising their feedback. Launched in 1989, our main mission is to offer a personalised and memorable experience by providing all the comforts and guidance to choose your ideal timepiece. Our team of watches and jewellery experts has grown together with Geneve Company throughout these 35 years, making them the company´s most important resource. You can visit our site, www.genevecompany.com, to view our product list and contact with our Team Experts for any further assistance.
Contact info
Boulevard Faro Shopping Center, 35100, Canary Islands, Spain
- 673896034
- clientcare@genevecompany.com
- genevecompany.com
Online watch order to Ireland
For context, I ordered a watch online. Not through one of their stores.
Delivery:
Processing was a little slow but I was told it was because DHL was experiencing some logistical issues so I won't mark them down for that.
I made the order late on a Friday, it was in DHL's hands the following Wednesday, and it was delivered to me in Ireland the following Monday. So 6 days in total from ordering to delivery which isn't terrible but not fantastic either.
One thing I did not know before ordering from Geneve: While the Canary Islands are part of Spain and thus part of the EU, they are not part of the EU’s tax area. So even though the package is technically travelling solely within the EU, the item has to go through customs. DHL handled everything here but it did take longer than DHL Express usually takes when sending within the EU (usually 1-2 days in my experience, versus the 3 here).
The item:
The watch came nicely packed, no notable damage to anything.
Customer Service:
Very quick response time via their email and little fluff in answering my questions. Delightful experience in this regard.
December 12, 2025
Unprompted review
My husband bought a Tag watch here a…
My husband bought a Tag watch here a couple of days ago from Sofia. What a beautiful lady who helped him choose this gorgeous smartwatch. We went back the next day & we were helped by a lovely gentleman who set up the watch for my husband. The service received here was just outstanding from everyone we spoke to. They went above & beyond & exceeded our expectations. Fabulous shop!
August 28, 2024
Unprompted review
Best Service, you feel like coming home
Thank you to Nissamar and her college for the competently advice and the excellent Service.
It is always a pleasure!
May 24, 2024
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you for your positive review, Mr. Barker. We work hard to meet expectations like yours, and we are glad to know that we have hit the nail on the head for you. We hope to see you back in our jewellery stores very soon.
Best regards,
Geneve Team
A great customer experience
I had a lovely experience as a customer at Geneve Mogan Mall, They really took their time to both talk watches, share their knowledge and recommendations and share personal experience. In my travelling experience its not a guarantee that you get a friendly rapport like with these guys. Can fully recommend if your into watches and looking for a personal experience.
Special thanks to santi for his time and effort to make me feel welcome and a very worthwhile trade. Was also greeted with kindness and respect
March 7, 2024
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you for your positive review, Mr. Barker. We work hard to meet expectations like yours, and we are glad to know that we have hit the nail on the head for you. We hope to see you back in our jewellery stores very soon.
Best regards,
Geneve Team
Good experience
I had a lovely experience as a customer at Geneve Meloneras, located at the Varadero center. They really took their time to both talk watches, share their knowledge and recommendations and share personal experience. In my travelling experience its not a guarantee that you get a friendly rapport like with these guys. Can fully recommend if your into watches and looking for a personal experience.
Special thanks to Sunil for his time and effort to make me feel welcome and a very worthwhile trade. Was also greeted by the shop and their staff everytime i went by the store during the time i was there!
January 18, 2024
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Skarpeid Lindland , We really appreciate you taking the time out to share your experience with us—and we agree, Sunil is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
I can recommend
Ordered a watch and had a small problem at the custom that they promptly resolved, the beautiful watch arrived pretty quickly and with the black friday deal i had an unbelievable bargain,
Thank you very much!
December 4, 2023
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Never doing business with this company
On Sunday I went to the boutique at the boulevard at Maspalomas. I came for an Omega Seamaster. The guy told me that he have also an Omega Speedmaster Snoopy limited edition in the shop but only for special guest who loves the Speedmaster. I was waring van Speedmaster at that moment. I told him that I want to think about is and call him back later. The day after I called him that is want to make an appointment to buy the Snoopy Speedmaster. During the apointment the guy told me that I was only possible tot buy the Snoopy when I buy the Seamaster as well. I was totally confused about that because that was not what he told me the day before. After that is called Genève to tell about my experience. A few ours later the lady of the customer service called me back about the situation and she told me that de guy from the shop told me that if I buy the Speedmaster he can put me on the waiting list. That was absolutely not what he told me the day before and this morning. I was in the shop with a few family members and they all said that this is not true. Every people at Genève tells an other story and it’s doesn’t fit together. I am very disappointed in the way this company is doing business and will not recommend it to anyone.
October 3, 2023
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Dear Mr. Vinkeveen, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we truly apologize for that. The Omega Silver Snoopy Award is a model that is currently unavailable due to a production limitation. We will inform interested customers as soon as it becomes available.
Please feel free to reach us out on clientcare@genevecompany.com with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us another chance.
Warmest Regards,
Geneve Team
Superb, No Other Word needed.
Fantastic! My amazing Tissot arrived today, I could not be happier. I was complaining about customer service, but turns out it was my own mistake. A lovely lady even called me while she was on her holidays! I felt terrible! Now that's amazing service.
The only thing "wrong" was the fact that it came with a different strap than I ordered, but you know what? I love it! So elegant and beautiful.
Well done Geneve Company, I'm a customer for life!
June 23, 2023
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Craig, We really appreciate you taking the time out to share your experience with us—and we agree, Sofia is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Very good client service
Very good client service. Helping with all my questions. Very fast delivery and secure packing. The watch is just amazing.
June 4, 2023
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Flores de Haro. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
The service is good
The service is good, I got the reports quickly. Just the delivery took longer than expected. I will recommend it again.
April 23, 2023
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Kassimidis. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Excellent!!
April 10, 2023
Reply from Geneve - Relojes y Joyas de Lujo
Muchas gracias por sus amables palabras, Sr. Yepez. Realmente apreciamos que se haya tomado el tiempo para compartir su experiencia con nosotros. Nos consideramos afortunados con clientes como usted. ¡Esperamos volver a trabajar con usted en el futuro!
Saludos cordiales,
Equipo Geneve
I have received promocional code with…
I have received promocional code with discount for the watch I bought after paying it. Anyway I contact to adviser to make return and buy it again with discounts, still no respond
February 27, 2023
Reply from Geneve - Relojes y Joyas de Lujo
Dear Mrs. Grigoryan, thank you for bringing this to our attention. We are sincerely sorry to hear about your experience. We are looking into this issue and we assure to resolve it promptly and accurately.
Kind regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Boulay. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Fast, accurate and flawless order of my order sent to Germany
I ordered a watch to be send to Germany. Geneve processed this order very fast, added all documents, so I had absolutely no problems with customs and tax, and gave a tracking number so I always new were the parcel is. It could have not done better
January 3, 2023
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Scaab We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Best watches at a quite affordable…
Best watches at a quite affordable price, highly recommended.
January 1, 2023
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Sullenberger. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We look forward to seeing you again in the future!
Kind Regards,
Geneve Team
I had a great experience
I had a great experience with Geneve Company.
I was looking for a specific watch that most shops didn't have in stock. GeneveCompany had it with a great price. They answered my questions very fast and i paid with bank transfer without any issue.
Delivery with DHL took only 3 days.
Very good experience. Would recommend.
November 24, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Krafft. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Very satisfactory experience
Very prompt delivery. Exact product I wanted. No nonsense transaction and good product detail on their website. Cost in line with my expectations . Free Delivery and we’ll packaged to keep the watch safe in transit.
November 16, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Coleman. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Absolutely perfect
October 3, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Romain. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Fantastic company to deal with
Fantastic company to deal with. My beautiful Omega watch was delivered as arranged. Sofia was really helpful and informative. I would have no hesitation in recommending buying from Geneve.
September 22, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Clarke, We really appreciate you taking the time out to share your experience with us—and we agree, Sofia is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Büscher. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
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