For context, I ordered a watch online. Not through one of their stores. Delivery: Processing was a little slow but I was told it was because DHL was experiencing some logistical issues s... See more
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See what reviewers are saying
My husband bought a Tag watch here a couple of days ago from Sofia. What a beautiful lady who helped him choose this gorgeous smartwatch. We went back the next day & we were helped by a lovely gentlem... See more
It was a great expericence. Very professional staff, know the product, the client's needs. Provide post-service making personal phone calls advising on new terms and conditions that are favorable... See more
Fantastic customer service!!! Thank you Kumar at Gran Canaria store. Just be careful if you are buying against the euro as got charged £110 more than I worked out on the current exchange rate but stil... See more
Company details
Written by the company
We are the Official Retailer of fine watchmaking and jewelry brands in Gran Canaria, Canary Islands. Hard determination and effort have lead to warm relations with the top Swiss watch firms, helping us to create a community of loyal clients and friends, as well as prioritising their feedback. Launched in 1989, our main mission is to offer a personalised and memorable experience by providing all the comforts and guidance to choose your ideal timepiece. Our team of watches and jewellery experts has grown together with Geneve Company throughout these 35 years, making them the company´s most important resource. You can visit our site, www.genevecompany.com, to view our product list and contact with our Team Experts for any further assistance.
Contact info
Boulevard Faro Shopping Center, 35100, Canary Islands, Spain
- 673896034
- clientcare@genevecompany.com
- genevecompany.com
Exceptional Service
Purchased a Tag Carerra watch at GENEVE VARADERO II. The gentleman that served me, Mr Sunil Choolani made the experience one I will never forget. I was made to feel more than just a casual customer and will most certainly be making further purchases.
September 13, 2022
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Pearce, We really appreciate you taking the time out to share your experience with us—and we agree, Sunil is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Donoghue. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Very helpful in finding my Longines and…
Very helpful in finding my Longines and excellent service at a briliant price. I would not use any other company for a new watch purchase.
September 1, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Guellard. We really appreciate you taking the time out to share your experience with us—and we are happy to hear that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Banahan. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experiences. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Thanks for best service, staff work amazing, thanks again
Thanks for best service ,and fast delivery your are best in market
August 27, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Ornetas, We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experiences. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
THANK YOU!
I have experienced a very professional and reliable service from Geneve Company. Pre-sale communication was very good. My particular thanks goes to Mohit, who has excellent customer care skills. (I hope the Company values well this talented young person:)
With this expertise, I would certainly consider buying from them again, when they’ll have something interesting for me.
August 19, 2022
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Serg, We really appreciate you taking the time out to share your experience with us—and we agree, Mohit is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Good customer service
Geneve company provided me with consistent communication and follow-ups regarding the delivery of my watch which was great.
August 12, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Nobari. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experiences. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
THE BEST JEWELRY IN SPAIN
5 STARS. I am satisfied with the service, with the products, total quality. I will always buy. Thanks. Edgard
July 27, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Nilo Gasparetto. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experiences. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Good service
Good service. Good follow up to customer to check that I had received the watch.
July 7, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Brooks. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mrs. Joseph! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
Warmest Regards,
Geneve Team
TAG HEUER watch
Watch received, but unfortunately didn't fit me well. Box damaged on return, but sorted with Geneve Company quickly and refund arrived quickly as well.
Many Thanks.
July 1, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Petr, We really appreciate you taking the time out to share your experience with us. We are happy to hear that you are satisfied with your purchase experience even doe the watch didn´t fit you well. We look forward to working with you again in the future and hopefully that time we can hit the marks.
Kind Regards,
Geneve Team
Everything positiv
Everything positiv. Fast and polite service. Good Prices.
Thanks. I´l do it again.
June 22, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Leoff. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience and that we made you smile. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Very good.I’m happy finally to have my…
Very good.I’m happy finally to have my watch.Everything was very quick.
June 15, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Babich. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience and that we made you smile. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Excellent store and excellent service
Excellent online store, with very good prices and quality assured. Personalized attention and very professional. In addition to the variety of watches, the payment methods are very safe and varied. I am very happy with my purchase and the home delivery service.
June 13, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Montana. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience and that we made you smile. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Great service from Geneve with my new…
Great service from Geneve with my new Longines. Great product, at a great price, and rapid delivery across Europe - nice personal thank you message in the parcel too which made me smile. Highly recommended.
May 24, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Dunne. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience and that we made you smile. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thanks for the positive review, Mr. Galvan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you again in the future!
Warmest Regards,
Geneve Team
Great service.
April 26, 2022
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mr. Birch,
We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs. Coneely. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
Bought a breitling watch which stopped…
Bought a breitling watch which stopped working within 24 hrs.sent to breitling beginning of January and still not repaired.appalling customer service from geneve and breitling. Promised it would get sorted in a couple of weeks but no communication.not fit for purpose and want full refund.still waiting and now queried with credit card company.going legal
April 3, 2022
Unprompted review
Reply from Geneve - Relojes y Joyas de Lujo
Dear Mr and Mrs. Mason, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance until it was solved and we truly apologize for that.
Please feel free to reach us out on clientcare@genevecompany.com with any further comments, concerns or suggestions you wish to share.
Warmest Regards,
Geneve Team
Reply from Geneve - Relojes y Joyas de Lujo
Thank you so much for your kind words, Mrs, Gridneva. We really appreciate you taking the time out to share your experience with us. We are happy that you are satisfied with your purchase experience. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind Regards,
Geneve Team
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