Geneve - Relojes y Joyas de Lujo Reviews 461

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

For context, I ordered a watch online. Not through one of their stores. Delivery: Processing was a little slow but I was told it was because DHL was experiencing some logistical issues s... See more

Rated 5 out of 5 stars

My husband bought a Tag watch here a couple of days ago from Sofia. What a beautiful lady who helped him choose this gorgeous smartwatch. We went back the next day & we were helped by a lovely gentlem... See more

Rated 5 out of 5 stars

It was a great expericence. Very professional staff, know the product, the client's needs. Provide post-service making personal phone calls advising on new terms and conditions that are favorable... See more

Rated 5 out of 5 stars

Fantastic customer service!!! Thank you Kumar at Gran Canaria store. Just be careful if you are buying against the euro as got charged £110 more than I worked out on the current exchange rate but stil... See more

Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

We are the Official Retailer of fine watchmaking and jewelry brands in Gran Canaria, Canary Islands. Hard determination and effort have lead to warm relations with the top Swiss watch firms, helping us to create a community of loyal clients and friends, as well as prioritising their feedback. Launched in 1989, our main mission is to offer a personalised and memorable experience by providing all the comforts and guidance to choose your ideal timepiece. Our team of watches and jewellery experts has grown together with Geneve Company throughout these 35 years, making them the company´s most important resource. You can visit our site, www.genevecompany.com, to view our product list and contact with our Team Experts for any further assistance.


Contact info

4.9

Excellent

TrustScore 5 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best shop to buy your precious…

The best shop to buy your precious goods.

March 4, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Thank you for taking the time to leave us such a nice review.
We will be looking forward to your next visit with us.
Kindest Regards,
Geneve Team

Rated 5 out of 5 stars

Excellent service at Geneve Company…

Excellent service at Geneve Company Maspalomas. And excellent service from Mr Kumar Vaswani

March 4, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Thank you for your great review!
Hope you have a lovely day.
Regards,
Geneve Team

Rated 5 out of 5 stars

Watch purchased in Gran Canaria

The service received from Mohit in store was excellent. There was a slight error in communication with an incorrect email address being used but this was corrected immediately, as soon as he was made aware. I would certainly recommend Geneve. Excellent customer service.

March 4, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Dear Ms. Fiona,
Thank you very much, we are glad everything was solved smoothly. We hope to see you back very soon! Have a lovely day ahead.
Kind Regards,
Geneve Team

Rated 5 out of 5 stars

It was a great expericence

It was a great expericence. Very professional staff, know the product, the client's needs. Provide post-service making personal phone calls advising on new terms and conditions that are favorable to the client.

Definitely not the last purchase we did and we will come back.

Thanks a lot to Sunil!

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent shop

I bought a nice Breitling Galactic 32 watch at the Geneva Company, Maspalomas, in October 2019. Great service and can recommend the store.

March 3, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!!

Fantastic customer service!!! Thank you Kumar at Gran Canaria store. Just be careful if you are buying against the euro as got charged £110 more than I worked out on the current exchange rate but still cheaper than buying in the U.K. Highly recommend

February 14, 2020
Unprompted review
Rated 5 out of 5 stars

High standard

Hight quality, very good prices and services.

February 11, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Thanks for the positive review! We hope to see you again very soon.
Kind Regards,
Geneve Team

Rated 5 out of 5 stars

Perfect service

Perfect service! Made me feel welcome and guided me in buying my first luxury watch!

February 11, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Thank you for taking the time to leave us such a nice review. We will be looking forward to your next visit with us. Hope you have a lovely day.
Kindest Regards,
Geneve Team

Rated 5 out of 5 stars

Great choice

Lovely, friendly and helpful staff. Great choice of products in nicely laid out store. Nothing was too much trouble and had the item sent over from another store for the following day. Good price too!

February 11, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Dear Mr. Antony Martin,
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to see you very soon again!
Thank you,
Geneve Team

Rated 5 out of 5 stars

Probably the best AD in the world

Probably the best AD in the world! Good knowledge, professional coworkers with an eye for details and excellent service. Definitely not the last purchase from these guys.

February 11, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Dear Mr. Johansson,
We really appreciate your positive words for us!
Thank you very much.
Have a great day ahead,
Geneve Team

Rated 5 out of 5 stars

Wonderful service very happy with…

Wonderful service very happy with purchase

February 11, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

We are very glad that you are happy with your purchase!
Hope to see you very soon,
Regards,
Geneve Team

Rated 5 out of 5 stars

Very good store that I recomend

Very good store that I recomend, excellent service!

February 11, 2020
Unprompted review
Geneve - Relojes y Joyas de Lujo logo

Reply from Geneve - Relojes y Joyas de Lujo

Great to hear these positive words from you!
Thank you very much,
Geneve Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look