The Genie Company Reviews 

179
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Waited an hour on the customer service line, only for them to hang up once I told them that I needed to walk to my garage. I have better things to do than to wait at my garage for an hour. Couldn’t... See more

Rated 1 out of 5 stars

Hands down, this is the worst company I've ever dealt with, and I'm not young. I bought a unit from Genie's Amazon store, and I had issues immediately. Genie's reps did everything possible to get ri... See more

Rated 1 out of 5 stars

I was having trouble reprogramming the keypad. I called customer service and waited 64 minutes for a callback. In the process of reprogramming, the agent was rude, condescending and downright bitchy.... See more

Rated 1 out of 5 stars

Installer contracted by Home Depot-CLOPAY Contractor did Nothing But BAD MOUTH Genie Products the entire time... 1 month later, Outdoor Keypad stopped working while remote(s) and indoor pane... See more

Company details

  1. Furniture Store

Information provided by various external sources

Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

179 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(179)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

custommer service not very good

custommer service not very good brochures neither need improve hoy instal provide better assistance, not good, deserves a 1 but i gave 3 because the product itself is good, the garage gate opener,

December 28, 2018
Unprompted review
Rated 5 out of 5 stars

Required assistance reprogramming my…

Required assistance reprogramming my garage door since the previous owner failed to leave access. Representative was extremely helpful, walked me thru the reprogramming process although it took quite a long time. But it worked! Also, recommended garage door openers and assisted with programing once received. Great service!

December 28, 2018
Unprompted review
Rated 5 out of 5 stars

Great work

We were able to get our new opener even though our machine was 15 years old. Works great

December 28, 2018
Unprompted review
Rated 1 out of 5 stars

The XMTR,G1T-BX ,GENIE ..Was so small…

The XMTR,G1T-BX ,GENIE ..Was so small like sized of Thumb and to program it , you I guess had to get back cover off and press something for light to blink , then press again for another light to blink and so on . First of all I couldn't get back cover off and not even for the Battery Compartment either. I then fooled around with my Old Genie Remote Garage Door Opener and got it to work . I return the G1T-BX , GENIE GARAGE DOOR REMOTE OPENER , have not heard from GENIE COMPANY about my return , that is why I'm giving the GENIE COMPANY 1 Star

December 28, 2018
Unprompted review
The Genie Company logo

Reply from The Genie Company

In regards to the issue with your return, our customer service will be contacting you today to help to resolve this.

Rated 5 out of 5 stars

We installed this in our new home and…

We installed this in our new home and love it. Would I recommend it to others absolutely.
Love the convenience of being able to get into the house without looking for my keys.
Great also for when you lock yourself out of your house.

December 28, 2018
Unprompted review
Rated 5 out of 5 stars

AS PROMISED

I ordered, it arrived, no fuss, no hassle AND it performed even better than expected. Makes sense to deal with the manufacturer when it's this easy and efficient.

December 27, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look