Waited an hour on the customer service line, only for them to hang up once I told them that I needed to walk to my garage. I have better things to do than to wait at my garage for an hour. Couldn’t... See more
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See what reviewers are saying
Hands down, this is the worst company I've ever dealt with, and I'm not young. I bought a unit from Genie's Amazon store, and I had issues immediately. Genie's reps did everything possible to get ri... See more
I was having trouble reprogramming the keypad. I called customer service and waited 64 minutes for a callback. In the process of reprogramming, the agent was rude, condescending and downright bitchy.... See more
Installer contracted by Home Depot-CLOPAY Contractor did Nothing But BAD MOUTH Genie Products the entire time... 1 month later, Outdoor Keypad stopped working while remote(s) and indoor pane... See more
Company details
Information provided by various external sources
Genie garage door opener systems, accessories and installations are well-known and trusted by consumers. Explore our product and support offerings today.
Contact info
one door drive, 44660, Mt. Hope, United States
- 8003543643
- ohio_cs_team@geniecompany.com
- geniecompany.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 48 hours
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custommer service not very good
custommer service not very good brochures neither need improve hoy instal provide better assistance, not good, deserves a 1 but i gave 3 because the product itself is good, the garage gate opener,
Required assistance reprogramming my…
Required assistance reprogramming my garage door since the previous owner failed to leave access. Representative was extremely helpful, walked me thru the reprogramming process although it took quite a long time. But it worked! Also, recommended garage door openers and assisted with programing once received. Great service!
Very good service and excellent…
Very good service and excellent product.
I have had a good experience with Genie
Great work
We were able to get our new opener even though our machine was 15 years old. Works great
I needed an outdoor & 2 car remotes
I needed an outdoor & 2 car remotes. The price was great and all shipped quick. Everything works great. Who can ask for more.
Easiest transaction ever
Easiest transaction ever. Found exactly what I needed. Order received timely. No complaints at all.
Fast and accurate
Fast and accurate. That's how I would describe a purchase from The Genie Company
easy install and its so nice to have my…
easy install and its so nice to have my garage door opener again. We also ordered a couple spare ones :)
The wonderful lady from your Genie Company
The wonderful lady from your Genie Company, assisted me by programming my remote door opener with her excellent instructions over the telephone!
She is a tremendous asset to your Genie Company!
John Chookasezian
I was happy that i could find a…In the nick of time
I was happy that i could find a replacement remote for my equipment, I'm happy with the help i received from the customer service staff it works great thank you
The XMTR,G1T-BX ,GENIE ..Was so small…
The XMTR,G1T-BX ,GENIE ..Was so small like sized of Thumb and to program it , you I guess had to get back cover off and press something for light to blink , then press again for another light to blink and so on . First of all I couldn't get back cover off and not even for the Battery Compartment either. I then fooled around with my Old Genie Remote Garage Door Opener and got it to work . I return the G1T-BX , GENIE GARAGE DOOR REMOTE OPENER , have not heard from GENIE COMPANY about my return , that is why I'm giving the GENIE COMPANY 1 Star

Reply from The Genie Company
We installed this in our new home and…
We installed this in our new home and love it. Would I recommend it to others absolutely.
Love the convenience of being able to get into the house without looking for my keys.
Great also for when you lock yourself out of your house.
The web site was designed for the…quick solution of customer problems
The web site was designed for the benefit of GENIE customers. I liked the CHAT part which made it easy to spell out my problem. My remote opener was ancient but GENIE was still able to solve my problem by suggesting an up- to-date remote opener.
I ordered a new Genie remote control…
I ordered a new Genie remote control for the garage door. The correct item was sent to me, and it works.
Great product
Great product as expected. It’s great to have a smaller version of the remote.
delivered on time with simple…
delivered on time with simple instructions - no problems
AS PROMISED
I ordered, it arrived, no fuss, no hassle AND it performed even better than expected. Makes sense to deal with the manufacturer when it's this easy and efficient.
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