Fantastic product at a brilliant price , fast postage, guy I spoke to on the phone with my question was absolutely super helpful Top marks guys
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See what reviewers are saying
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Great website that was super easy to navigate. Fantastic prices too. We have been looking for inflatable paddleboards for a wee while and got exactly what we wanted from you. Free delivery to the High... See more
Company details
- Surf Shop
- Canoe and Kayak Store
- Sporting Goods Store
- Water Ski Shop
- Water Sports Equipment Rental Service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
341 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Went the extra mile to sort out a…
Went the extra mile to sort out a purchase for item that was Outbof stock
April 4, 2023
Very pleased with product and delivery
March 24, 2023
Great price and service
I urgently needed a kids subs jacket for a wet & freezing kids rugby tournament. The owner was super helpful and wrapped it up and left it in a secure place for me to pick up as the shop wasn’t open.
The item was as described and very reasonably priced. Thank you.
March 7, 2023
Excellent speedy delivery and quality…
Excellent speedy delivery and quality of product
February 11, 2023
Your web site was not up to date do we purchased an item that was not in stock despite the website letting us buy it. Your subsequent customer care from Katie has been excellent.
We purchased an item from web site that was out of stock. Web site was not up to date but allowed us to purchase. Subsequent customer care from Katie has been excellent.
January 18, 2023
Reply from Get On The Water Ltd
Hi Victoria,
We're so sorry that we had an issue with our website - our engineers are working on fixing this issue. I'll contact you by email, if that's ok, to get some more information on the purchase process from your side, to assist us with fixing the problem.
Kind regards,
Gareth
Excellent customer service and really…
Excellent customer service and really happy with purchase
December 22, 2022
Excellent friendly service.
Ordered a body board, Katie from Get On The Water got in touch and offered to deliver it personally since she was coming to an event nearby. Don't think I've ever had such good service. Website, ordering and price also excellent.
September 30, 2022
Excellent customer service
Excellent customer service. An after sales service second to none.
Gareth went out of his way to help with a warranty issue.
October 2, 2022
Fantastic service and quick postage
Fantastic service and quick postage! A pleasure doing business with a local Welsh provider!
August 11, 2022
You just can’t fault the service
You just can’t fault the service. Gareth was brilliant
September 3, 2022
Exactly what i wanted.
August 28, 2022
Reply from Get On The Water Ltd
Hi Jane - I'm very sorry that you didn't receive our emails.
Firstly - thank you very much for visiting us online and thank you for your order.
Unfortunetly we had sold out of the paddle floats and we sent you a couple of emails to explain.
15 August
Hi Jane
Thank you for your order.
Unfortunately we sold the last of our stock of Jobe SUP Paddle Float Supports last week – apologies that our website listing was still showing them as available. We have just checked with Jobe and they are not available to order at the moment sorry.
We will cancel and refund your order.
Apologies for any inconvenience caused.
17 August
Hi Jane
I sent the email below to you on 15 August – it may have gone into spam as many of my emails do for some reason?
Apologies that we do not have the Paddle Float Support in stock at the moment.
Would you like us to let you know if they become available?
As we hadn't heard back from you we felt the most appropriate action was to refund the order.
Could you check to see if the emails had gone to your spam folder please?
Kind regards,
Gareth
Customer Services
Get On The Water Ltd
Next day delivery.
August 26, 2022
Thank you to Katie and Gareth who both…
Thank you to Katie and Gareth who both went above and beyond in order to get a paddle to me before our SUP holiday in the Lake District.
August 16, 2022
Ordered 2 paddle boards service was…
Ordered 2 paddle boards service was brilliant. Both arrived within 2 days. Will definitely use them again
August 22, 2022
Excellent customer service…would…
Excellent customer service…would definitely recommend.
August 21, 2022
Great service again .
Great service again .. ordered 2 pairs of flip flops, they only had 1 in stock .they immediately offered me alternative or refund . I chose refund. The 1 pair arrived the next day and the refund the following day .
A real professional company. Thanks
August 9, 2022
I bought two soap bars of six foot and…
I bought two soap bars of six foot and clean soap bars. Very good price. The service is fast and efficient. I will definitely buy more here. Very happy with the experience.
August 7, 2022
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