gibbsremovals.co.uk Reviews 

Ah, the 29th April, the first anniversary of our traumatic house move by Gibbs, from Peterborough to Minehead. We're still trying to get over the experience! A nice enough group of lads but complete amateurs - out for a 'jolly' on a trip to the West Country and a visit to the pub afterwards. There's not enough room here to list all the things that went wrong. If you're thinking of moving, don't choose Gibbs - unless there is no one else - and even then think twice! Oh, and their insurance policy isn't worth the paper it's printed on. Jane

Gibbs Removals came round promptly and gave us their quote when they said they would. Our move date was changed several times. Gibbs remained flexible and tried their best to accommodate our ever-changing dates without ever making it sound like a problem. They didn't ask for a deposit to secure the date, eventually fitting in our confirmed date at short notice. The removal team were extremely professional and friendly; we went for the additional packing service due to the short notice of our move date not giving us the time to pack ourselves. I would definitely recommend the full packing service, the team had it done within a fraction of the time it would have taken us, even enabling us both to carry on working on the day of packing whilst the team packed for us. Everything was done carefully, nothing was broken, everything was dismantled and reassembled professionally. If I move again I will definitely use Gibbs again and would definitely recommend them to others.

We paid in May 2021 for a removals which was the going rate at the time even for big, professional companies. Despite feeding the entire crew for the 2-day move and treating them with respect we were devastated to find that our furnitire and possessions had been treated with utter disrespect. Damage to precious items and furniture ran into the thousands and it was not all covered by Gibbs insurance despite their admission of liability and claiming that they had sacked staff after the incident. There was no packaging at all. Large items were simply dumped into a box with delicate items none of which had been wrapped. Expensive items of clothing have gone missing and antiques have been smashed. Our shed had been crammed with our posessions which has just been thrown in causing even more damage. Promises to cover the shortfall in insurance payment were not kept and Gibbs Removals did not reply to our questions. We are still considering contacting a solicitor about this dreadful experience. My advice would be to go to a larger, more reliable company. You don't save any money with Gibbs but it will cost you an awful lot more, not to mention the loss of treasured items, in the , long run.

Gibbs Removals were professional from start to finish and we would highly recommend them. Nothing was too much for them - really lovely guys. We needed two of their removal vans for our house move from Buckinghamshire to Werrington.

Highly recommended. Gibbs provided an excellent service.

Great company to choose from the original phonecall to the actual moving day. The team of lads doing the move on the day were polite, helpful and very professional. Nothing was too much trouble for them. Thank you so much Gibbs Removals. I would definitely choose you again.

Extremely disappointed with the level of professionalism shown by the two chaps who moved my house. They were nice enough but didn’t seem at all bothered about being there or trying their best. Everything seemed like extra hassle especially putting furniture back together.

They didn’t assemble my bed correctly. They left screws out and support bars hanging off underneath. My son's bed had the mattress thrown on top with a good handful of nuts left underneath. There were multiple marks left on the walls in the hallways leading up the stairs. I understand that access can be quite tight but my partner and his friend managed to get some large items of furniture up the stairs and they’re not “professionals”.

As for floor protection that we spoke about on the phone and my partner spoke to them in person (not sure it was Shelley or someone else): My partner politely asked one of the guys to remove his shoes as the carpets are brand new, he shrugged his shoulders, checked his shoes and continued on up the stairs without a care in the world, plus he said: "Oh you have snag report anyway"(We have just moved to a new built so obviously we had a few days to report things that needed fixing, and they were counting on the snag report to fix the s*** that they did!) Brilliant!! They couldn’t have given less of a care in the world about carpet protection! In fact the only protection was two towels over the bannisters and they were MY towels! Quite unbelievable!

I think that being charged £500 for that was pretty bad for the level of service we received. I’d expect more for that sort of price.

We did complain to the company and all they did was giving us a refund of £100 for all the hassle caused. A company that insures £25K. Yes, of course.... The guys didn't even have a uniform as they say on their website, no tools (they used ours) let alone blankets...🙄

What a brilliant team! Shelley is such a warm and friendly lady and certainly helped take the stress out of my move with her reassuring way. Robbie and Ricky were fantastic. They worked quickly and efficiently, taking great care with packing up my belongings. So friendly, which was nice too. I can highly recommend the full packing service. Well worth paying that little bit extra for. Lovely guys, nothing was too much trouble for them.
Thank you all team Gibbs for making my move such a pleasure.

Lovely polite efficient young men. Would certainly recommend them. Thankyou so much for a brilliant service.

We used Gibbs Removals to move house last week from an apartment with stair only access. Would highly recommend, very professional and friendly without any issues during the move at all.

We can’t rate Gibbs highly enough! Right from the start with Shelley’s quotes to Robbie and the team moving us on sweltering hot days from Peterborough to Norfolk… they did a great job! They did two moves for us, (Mum and us) and both were perfect! Turned up exactly on time, took great care with our possessions, were friendly, respectful and they really do care! Thank you guys!

Fantastic service throughout, from booking with Shelley to the team on the day. We moved in the pouring rain & the furniture covers used kept all our furniture dry. Would highly recommend this company to anyone wanting a stress free move.

We really can't rate this team high enough. Shelly was really helpful and very understanding when our date got changed. The team of four arrived on time and worked so quickly and efficiently. They literally took the stress out of the day. We are really grateful to Robbie and his team for everything they did for us. Would definitely recommend them

Had a meeting booked for 12pm to get quotation. The representative of Gibbs Removals came round to the house slightly earlier, asked the lady to wait politely in the living room until I finished my meeting which over run by 3 minutes, the representative walked out of my house at 12.02pm. This demonstrates that Gibbs Removals are inpatient, rude and inflexible. I wont be using them ever and its maybe a warning that if I did have issues on my moving day, that Gibbs would be a nightmare to deal with and make the situation more stressful. I would not recommend. Further more I can see that you have responded 9 months later to my review, and you response is embarrassing and a complete fabrication of what happened. Unfortunately, that's arrogance for you...Don't use.

Excellent service!!!
Shelley was able to help us out at very short notice after being let down by another company. She came and gave a quote and on the day the lads were amazing. They worked very hard to get all our bits into the vans and unpacked us the other end in no time.
They made what could have been a stressful day an enjoyable move.

Gibbs moved us on the 13/4, at very short notice, fantastic service, and great price, the two lads worked non stop once they arrived, they were polite and and very accommodating throughout the move, we would recommend them and certainly use them again if required.

Gibbs removal helped us out at the last minute. The company we had booked let us down. The guys worked all day and late evening to get the job done. The guys where very helpful and nothing was to much trouble. Just make sure you have plenty of tea bags in. Would highly recommend Gibbs removal and will use them again in the future.

Excellent service. We needed property put into storage quickly. Gibbs were excellent and their team dealt with unusual circumstances in a professional and well humoured way.

Couldn’t recommend this company enough. The whole day went smoothly and without any stress, the team were quick to load the van and took a lot of care with the items. We were very impressed with how skillfully and safely they packed the van, they were clearly very experienced! When unloading they put the items wherever we asked and were always friendly and professional. We were very grateful to Shelley also who fit us in very last minute.

Robbie and team worked above and beyond what was expected of them. Everyone was tired and hungry after a long day but they didn't stop until all was done. Managed to accommodate my move in what was one of the busiest weeks of the year. Very pleased I chose them and a very competitive price too.