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G Johns & Sons Ltd Reviews 3,790

•
TrustScore 5 out of 5

4.9

Hardware Store
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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship, solid feel, and aesthetic appeal that enhances their homes. Many people appreciate the efficiency of the service, from helpful advice before purchase to straightforward online ordering. Reviewers frequently highlight the quick delivery, with items often arriving earlier than expected, well-packaged, and exactly as described. However, some customers also noted that delivery was occasionally postponed or not as good as expected. A few other people also felt that while products were true to description, the satin chrome finishes sometimes varied, and guidance on how to fit items was not always provided.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as excellent,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and fast delivery... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as substantial,... See more

Service

Users describe positive interactions with service, consistently highlighting excellent and prompt service.... See more

Order

Consumers find the ordering process to be positive, with many reviewers highlighting how easy it is to place... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sent a request for advice on which Internal Flap Letter Tidy product would be the right one for my door. I received a very helpful reply in less than 30 minutes and I bought and fitted the flap... See more

Rated 5 out of 5 stars

Not only were the photographic depictions of the fittings first class ( it is easy to assume quality on just a photo) the items are 1st Class. I myself cast alloys, so i know a little about the proced... See more

Rated 5 out of 5 stars

Delivery was quick and well packaged, everything included that I ordered. I have managed to install the new brass letter plate and it looks brilliant. Looking forward to the new knocker and draught... See more

Rated 5 out of 5 stars

From the moment I unboxed this brass letterplate, I was impressed. The weight and feel of the solid brass are immediately apparent—this isn't some flimsy, coated metal. The craftsmanship is superb, wi... See more

Company details

  1. Hardware Store
  2. Door Shop

Written by the company

We have a huge range of products for doors, windows and more - handles, fittings, door furniture, hinges, closers, draught fittings, sliding doors.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

this company doesnt care

my package was left in a public lobby where it was stolen, despite the fact that I was at home and waiting for the package and could have collected it off the driver personally. I also have a 24 hour concierge where the item could have been safely left. Now they are refusing to refund me. poor customer service. They do not care

January 8, 2025
Unprompted review
G Johns & Sons Ltd logo

Reply from G Johns & Sons Ltd

Hi Ruth

I'm so sorry, to hear you've had a problem with the courier APC and that they've left the parcel in an unsecure location.

Would it be possible to give me a call on 02083701071 and I will look into this personally.

Kind regards.
Jeremy Barltrop
G Johns & Sons Ltd

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