I have frequently purchased bras from Glamourise. I saw a sale, and even though the price seemed a little high, I ordered one. I kept scrolling Facebook and saw another brand I buy, also on sale. I or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with a misdelivered package, and I’m genuinely impressed with how smoothly everything was handled. Customer service was responsive, understanding, and took ownership of the situati... See more
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I ordered two bras during a big sale, then realized that I accidentally ordered the wrong size. I emailed the company on a Sunday to see if I could cancel the order (placed on Friday) and someone got... See more
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I have worn Glamorise bras for years, and ordered a new one in late February. While watching tracking for delivery, it stalled mid-March. I was in touch with Bernita/Customer Service who confirmed USP... See more
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Company details
Written by the company
Discover our Glamorise plus size bras and lingerie for full-figured women, designed to deliver comfort, support, and confidence! Order the perfect plus size bra!
Contact info
48 W 37th St #6, 10018, New York, United States
- +1 (929) 547 9432
- customerservice@glamorise.com
- glamorise.com
4.6
Excellent
84 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Bras Support; Company Doesn't
The workmanship is okay, but the hooks fell apart after about 3 months, and that's not even with consistent use. They boast about their support claims (regarding the product...in both ways I suppose).
I bought it through their Amazon storefront, and they will not stand by their exchange/replacement claim because of that.
(10/11) As you can tell via their response, they still don't claim responsibility for their own storefront. What benefit to them is this?
Take your chance with them but don't hold your breath.
August 18, 2024
Unprompted review
Reply from Glamorise
Thank you for sharing your feedback. We're truly sorry to hear about the issues you've experienced with your bra and for any misunderstanding regarding the replacement process.
To clarify, while we do stand by the quality of our products, our ability to directly assist with orders fulfilled by third-party sellers is limited, as we don't have access to the order details or the ability to manage returns and replacements for those transactions.
Since your order was purchased directly through Amazon and not our storefront, we recommend contacting Amazon first for a resolution, as they handle returns and exchanges for orders placed directly with them and have their own processes in place to handle such situations. We understand how frustrating this can be and would still like to help where possible. If Amazon is unable to assist, please reach back out to our team with your order number, and we will do our best to find a solution.
We want to reassure you that when you purchase directly from us, we have full access to your order information and can provide the support and service you deserve. We take great pride in the quality of our products and the satisfaction of our customers, and we're confident that purchasing from us directly will give you the experience you're looking for.
We appreciate your feedback and value your business. Your satisfaction is important to us, and we hope to turn this experience around for you.
Warm regards,
The Glamorise Team
Great customer service and bras
Great customer service. Great product. I had one item shipped to me that was a craftsmanship defect. It was refunded for in full and no questions asked, including shipping cost and a label to ship it back. Bras are awesome - perfect fit, very comfortable and use great materials and well crafted.
August 1, 2023
Unprompted review
I am not very impressed I have been let…
I am not very impressed I have been let down by j d Williams I ordered one of your Glamorise 1001 magic lift bra size 44 J Cup in cafe colour I booked next day delivery but it got changed to standard delivery and the reason given by them it is because you do not do next day delivery and it will not be coming until the 9th.of August
August 2, 2021
Unprompted review
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