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See what reviewers are saying

Rated 1 out of 5 stars

Placed an order on 9th August. I have today (16th August) received an email stating that the order has just been processed. A week just to process an order!? So I have no idea when to expect deliver... See more

Company replied

Rated 2 out of 5 stars

I ordered hundreds of jars in different shapes with lids. Order arrived quite quickly but I was unable to close tightly hexagonal jars. After contacting their customer service I was blamed for over ti... See more

Rated 2 out of 5 stars

Jars arrived very well packaged and were reasonably priced. And that's the only good things I can say. I placed my order on 26th August and it said 3-5 working days dispatch. I received my order on... See more

Rated 1 out of 5 stars

Bottles sold with lids that don't fit the bottle properly. Customer service was quick and replacement lids were delivered... BUT still don't fit properly. Bottles with lids are not fit for purpose (l... See more

Company details

  1. Packaging Supply Store

Information provided by various external sources

Glass Bottles is a glass packaging supplier based in Hyde, Greater Manchester that specialises in providing high quality glass packaging for food, drink and beauty products.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I would definitely use glass bottles…

I would definitely use glass bottles for my next bottle order! High quality materials, quick delivery, and a great price! In fact, I think I’ll be ordering again today! (Should have ordered more last time!)

November 15, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Phil, thank you very much for this 5 star review. We're pleased to hear that you liked our products and are going to be ordering from us again shortly!

Rated 5 out of 5 stars

A great find.

The jars arrived quickly and in good condition. They are lovely and will make great gifts this Christmas filled with infused gin. I will definitely order again from this company.

November 11, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Heather, thank you very much for this 5 star review. We're happy to hear that you like our products and quick delivery! We'd love to see photos of your infused gins in our jars if you wouldn't mind sharing them with us at some point? If you're interested, just send us a message via our Facebook page :)

Rated 1 out of 5 stars

order was wrong

order was wrong, called to chase new delivery was told would phone back - no reply. Sent email and all I got back was a please rate us email

November 9, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent

Will buy again.

November 8, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Thank you very much for this 5 star review. We're happy to hear that you would order from us again!

Rated 1 out of 5 stars

Ordered some sample bottles 😒

Ordered some sample bottles from here, website ws giving me issues call up and they told me the site was fine which it was not, I finally got to order some sample bottle for my company who are looking for a supplier, I ordered two little bottles and they arrived in a bag with the bubble wrap in the bag but bottles not wrapped up which is why one bottle was broken, I contacted by email to let they know and I had no reply. This made me lost faith in making a massive bulk order and my company will be looking for another reliable supplier to spend our money with.

November 5, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Daniel, we're sorry to see this review today. I can only apologise for the breakage and lack in response to your email, I will be passing this onto our sales Manager to look into for you and contact you shortly. I hope we can resolve this for you quickly. In terms of the website, we are not aware of any issues that occurred yesterday but if you could let us know what you were experiencing we'd really appreciate it.

Rated 5 out of 5 stars

Very pleased

Very pleased. Well packaged and prompt service.

October 21, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Thank you very much for this 5 star review. We're happy to hear that you were pleased with our service!

Rated 5 out of 5 stars

Great company

Great company. I needed dropper bottles for my home made vape juices, the bottles that I have bought on the net in the past have had the angled bulbous pipettes and they can be difficult to use on some tanks. Glass bottles had the exact type needed with the straight pipettes. The price was reasonable as I will be reusing them, they were delivered in less than a week in a well packed box with plenty of protection. The bottles are perfect, no chips or cracks the pipettes and tops are good quality child resistant type that you have to push down to unscrew. The courier they used texted me the day before and on the day so as to track them on the route and/or get an email or text for the ETA. So I am happy with the whole experience with glass bottles and will use them again.

October 18, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Thank you very much for taking the time to leave this great review. We're happy to hear that you were impressed with the quality of our bottles and communication regarding delivery! Thank you for your custom and recommendation.

Rated 5 out of 5 stars

Brilliant company for your glass bottles.

Needed some small lidded bottles and was extremely pleased with this companies range of products. The speed of the delivery was great and the packaging could not be faulted. All the bottles arrived safe and sound and were incredibly good value for money. The lids are a lovely fit and the bottles will be able to reused over and over, perfect now we all want to get away from plastic. I have no hesitation in recommending this company and its products.

October 18, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Gillian, thank you very much for this 5 star review. We're very pleased to hear that you like our products and service! Thank you very much for your custom.

Rated 5 out of 5 stars

Order came in good condition and in…

Order came in good condition and in great time.

October 16, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Iain, thank you very much for this 5 star review. We're very happy to hear that you were impressed with our service!

Rated 1 out of 5 stars

I ordered these bottles with the…

I ordered these bottles with the expectation that because it said they were in stock I would receive them within the next week or so.

A few days later I received an email saying that they were now out of stock and that I won't receive them until the middle of October/November.

This has been a major inconvenience to us as we are still waiting for the bottles to arrive.

October 14, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Hannah, we're sorry to see this review today and can only apologise for your item being out of stock. It can take a short time for our system to update stock levels, however we did inform you within 2 working days of your order being placed that the item was out of stock, which is ahead of our lead time of 3-5 working days at the moment. Of course, we do appreciate that this is an inconvenience but will ship out your order as soon as it arrives back in stock.

Rated 5 out of 5 stars

Superb products and good delivery time

Superb products and good delivery time, thabk you

October 5, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Edita, thank you very much for this 5 star review. We're very pleased to hear that you were impressed with our products and speedy delivery!

Rated 5 out of 5 stars

Order was completed perfectly and very…

Order was completed perfectly and very happy with the quality of the products. I collected my order the staff in reception and in the warehouse were polite and professional. I will use these again very soon.

October 3, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Laura, thank you very much for this 5 star review. We're happy to hear that you were pleased with our friendly service and great products!

Rated 5 out of 5 stars

Received the bottles in good condition

Received the bottles in good condition. Wrapped safely for fragile items. I am a happy customer. Tq

October 1, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Rohaida, thank you very much for this 5 star review. We're happy to hear that you were impressed with our safe packaging and great items!

Rated 3 out of 5 stars

Product initially not received - eventually a satisfactory outcome

No bottles. No replies to any contact with the company via the website.

Six weeks later I'm going to have to chace a refund through my credit card company.

UPDATE: Thank you for your response here although replies to my emails (13th and 18th September) via your website would have been appreciated.

Yes - that is the correct order information yet I do not have any bottles.

UPDATE #2- yes, please would you organise a call from your sales team? Semantics aside, I have not received the order I placed and have paid for.

UPDATE#3: I have only placed one order and you are correct in your description of it - either way I don't have it. I'm a little surprised that you choose to sort this kind of thing out on a public forum (I have emailed your company a number of times without reply) and as I've alreadty said just now - yes please, I would like some form of constructive contact from someone who will be able to rectify this problem as I still want what I ordered.

UPDATE #4: You've already correctly identified my order as 106ml Food Jar & Silver Lids x 60 and I believe I've been quite explicit about your being correct and that I have not received them so call it what you will. I appreciate your continued interest in this yet despite having repeatedly accepted your request for a 'callback' from your sales team no one has contacted me. What else do you need to resolve this?

UPDATE #5: Having received a call from someone in management a new package was sent and received promptly along with an assurance that the lack of response from the website interface would be investigated. I hope and suspect that your experience will be better than mine.

September 25, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Andrew, we're sorry to see this review today. I've had a look at your order #13359 and it is marked as being placed on the 30th Aug and dispatched on the 31st Aug - this order was for 106ml Food Jar & Silver Lids x 60 however, not bottles? This is the only order I can find under your name. Please let me know by editing your review above if you would like me to request a callback from our team to discuss this issue.
Edit: Hi Andrew, the order we received was only for the 60 jars & lids, and did not contain any bottles? If the jars you ordered haven't arrived, please let me know and I'll arrange a callback for you.
Edit: Hi Andrew, the order you placed was for jars, not bottles. Please confirm if it was the jars you ordered that have not arrived. I think there may be some crossed wires here.

Rated 5 out of 5 stars

Excellent prompt service

September 23, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Paul, thank you very much for this 5 star review. We're happy to hear that you were impressed with our service!

Rated 5 out of 5 stars

Smooth customer experience from order…

Smooth customer experience from order to delivery, which was quick! Products as described. Only down side is the delivery costs that were more than the price of what I ordered, so it would more interesting with bigger orders. However, excellent service, so nothing to regret.

September 13, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Thank you very much for this 5 star review. We're happy to hear that you were impressed with our product quality and speedy delivery! We will definitely be taking your comments regarding delivery costs on board, but we are glad to hear that you do not regret ordering from us.

Rated 4 out of 5 stars

a bit more communication

a bit more communication would have being better but I got what I ordered and I will use them again

September 12, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Carol, thank you very much for this 4 star review. We're happy to hear that you liked our products and are planning to use us again! We will take your comments about better communication into consideration.

Rated 1 out of 5 stars

Awful service

Awful service. My order was delayed, and when I called them to ask when it will be delivered, they say let we check, and we'll get back to you. Never called back. Talked to 3 different people from their sales department. They don't have any contact for complaints, and I don't know who to call to solve my problem.

September 11, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Anatoli, we're really sorry to see this review today. I have checked your order and can see that an email was sent this morning with an update. Once again I can only apologise for the delay in your order and hope that if we are lucky enough to receive your custom again we can work to correct this.

Rated 2 out of 5 stars

Bought 8oz Quadro only to find they are 6oz

Bought 8oz Quadro only to find they are 6oz - when I phoned to get the 8oz as advertised was told they were foreign supply and you don't do 8oz. Refund was offered but the point is I wanted 8oz.

September 11, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Hi Andrew, thank you for taking the time to leave this review and we're sorry to hear about your experience. The volumes listed on our website are taken from the specification sheets from the product manufacturers, which are shown in fluid ounces and the equivalent in millilitres. We have just checked the size of the jar and you are correct that the capacity is slightly smaller than 8oz. We will be amending the listing shortly and thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Easy to navigate website l, accurately described product and on time delivery. Will definately order again.

September 11, 2018
Unprompted review
Glass Bottles logo

Reply from Glass Bottles

Thank you very much for this 5 star review. We're very happy to hear that you found our website easy to use and that you were impressed with our products and speedy delivery! Thank you for your custom.

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