Glencrest The Online Cash & Carry Reviews 91

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This is the best place to buy ice drinks from value for money and super quick delivery. I've used them three times now and from twice I've gotten them within 48 hours. Third time over Easter which too... See more

Company replied

Rated 5 out of 5 stars

The limited edition Irn Bru Tropical seems to have sold out everywhere now in Lincolnshire and the prices are crazy on Amazon. Quick Google search lead me to Glencrest, 24 pack ordered yesterday... See more

Company replied

Rated 1 out of 5 stars

Placed an order, it didn't arrive. Emailed, finally got a reply saying they would send tracking number the next day. No tracking number. FINALLY order has arrived and it's not what I ordered. Have ema... See more

Company replied

Rated 5 out of 5 stars

Outstanding service, I even ordered during Xmas, New Year bank holiday and my Curries Red Kola arrived days later. Living in England missing Scottish things has now closed as I can get my favourite so... See more

Company replied

Company details

  1. Soft Drinks Shop

Written by the company

Glencrest the Online Cash & Carry


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

91 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great Company

Where do i start well the products this company have are absolutely fantastic the quality the prices and the range of things I can't seem to get anywhere else but Glencrest have them all the offers they supply are brilliant the delivery services is beyond words I missed my delivery and they came back with it next day with no extra cost no other company offer this service the delivery driver was one of best I've came across ever so polite and cheerful which makes a change from other companies all I can say is a massive well done from the staff who take the order to the one packing and definitely to the driver thank you

January 29, 2025
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Linda
Where do I start!! What a great review & thank you so much for that & for buying from us. Really appreciated :)

Rated 5 out of 5 stars

Fantastic hamper

Fantastic - Tunnocks hamper bought for a family Christmas present and it went down very well, packed with treats thank you! Nice prompt service too 👍

January 18, 2025
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi James
Thank you for buying one of our Tunnocks Hampers & delighted to hear how well it went down.
Really grateful to you for taking the time to give us your feedback & review!

Rated 5 out of 5 stars

Fantastic quality and speedy service.

Fantastic quality and speedy service.

December 9, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Alex
Thank you so much for buying from us & taking the time to leave us a great review, very much appreciated!!

Rated 5 out of 5 stars

Tunnocks celebration box

Fantastic products at equally fantastic prices. Highly recommend Glencrest online cash & carry and will be purchasing from them again. Couldn’t fault the service and really quick dispatch and delivery.

November 30, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Lisa
Thank you so much for buying from us & taking the time to leave us a fantastic review.
Very much appreciated.

Rated 1 out of 5 stars

UPS dont deliver Orders Glencrest Dont Care

Placed an order for £95 for crisps and snacks . For 3 days i have had email from UPS saying out for delivery then hours later redelivery requested (IT Wasn't) then another email held in depot this has happened for 3 days in a row. The customer service AI says its out for delivery .you go round and round in circles the telephone customer service say the same. Glencrest say its out of there hands really poor customer service Have requested a refund as UPS are not interested and neither are Glencrest.. I will close my account as soon as I get a refund.

December 6, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Gary D & thank you so much for your review.
I know one of my colleagues spoke to you several times & contacted UPS on your behalf to try to expedite delivery to you.
Courier delays are fairly common at this time of year, Black Friday & Christmas volumes all rolled into one.
As requested by you, we cancelled your order & processed a refund & the products you ordered have now been returned to us by UPS.
With a little patience & understanding of seasonal logistics challenges, your order of crisps would have arrived within a day or so, but I guess it must've been more urgent than that.

Rated 5 out of 5 stars

Great Service.

Prompt dispatch, well packaged orders and very fair prices. What’s not to like!
Highly Recommended.

October 31, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Grant
Thanks for buying from us & for the great review!!

Rated 5 out of 5 stars

Delighted to order through Glencrest

Delighted to order through Glencrest, no minimum order either.

October 22, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Thanks for ordering from us Tracey & taking the time to leave us a 5* review...very much appreciated.

Rated 5 out of 5 stars

So easy to order and it arrived the…

So easy to order and it arrived the next day, I was amazed! Well packed so nothing had been damaged in transit.
Very happy 😊

October 7, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Jacky
Thank you so much for the fantastic review & for buying from us. Both much appreciated!

Rated 1 out of 5 stars

Avoid at all costs, rude and unhelpful…

Ordered two boxes of Tunnocks snacks through their tiktok shop, item was meant to be delivered on 28 August but never arrived, messaged shop and they were not interested, and told me to go through tiktok for a refund. Ended up going back and forth and I still dont have my order delivered, and the rude abruptness of this shop refusing to help me as their customer and passing the buck would stop me from ever buying from them ever again. They dont care about their customers in my experience and dont look into their own parcels that have gone missing, and twice rejected my appeals for a full refund. Avoid at all costs. Terrible customer service

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Super Service

Really quick service and delivery to the door. Perfect!

July 31, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Lynette
Thank you for buying from us & taking the time to leave us a great review. Very much appreciated!!

Rated 5 out of 5 stars

Item ordered in stock

Item ordered in stock. Good value. Rapid dispatch. Excellent service overall.

July 23, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Michele
Thank for ordering for us & taking the time to leave a 5* review. Much appreciated!!

Rated 5 out of 5 stars

Placed an order and it came in good…

Placed an order and it came in good time and packaged well collected from locker.

July 17, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Sandy
Thank you for buying from us & taking the time to leave us a review. Very much appreciated!

Rated 5 out of 5 stars

Excellent service from Glencrest

Excellent service from Glencrest. I received my order very quickly. Everything was correct with my order.
Very reasonable prices and products fresh. I will be back!

July 8, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Elaine
Thank you for buying from us & taking the time to leave us a great review. Much appreciated !!

Rated 5 out of 5 stars

Great communication, service and product.

First of all I got an email telling me they had a small amount of tunnocks meringues. This is something I used to buy many years ago and i was surprised theat they are still being made.
I ordered two boxes and they arrived next day. Very fast delivery and the UPS driver is always very friendly.
I am so happy they informed me about this product.
I'm happy to say the product is as good as I remembered.
Keep up the good work.

July 16, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Jim
We were surprised to hear Tunnocks were still making these & in fact they made a batch especially for us but they can only make a few boxes every month. Anyway thank you for buying them from us & for your great review. Very much appreciated!!

Rated 5 out of 5 stars

My first time using Glencrest online…

My first time using Glencrest online cash & carry, and would not hesitate to recommend them. Speedy and reliable service. Thank you from a very satisfied customer.

June 27, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Margaret
Thank you so much for buying from us & taking the time to leave us a great review. Much appreciated !!

Rated 5 out of 5 stars

Amazing service, great prices

I love this service of ordering cash & carry from Glencrest. Perfect for sweetie gifts and treats and the service is amazing. I received my box of goods the very next day, well wrapped and packed in a box, everything in it was absolutely perfect. Thank you!

June 12, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi there
Thank you so much for buying from us & taking the time to leave us a fantastic review. Much appreciated !!

Rated 5 out of 5 stars

Very good website

Very good website, quick delivery and updated by email, fully recommend Glencrest

May 30, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Tony
Thank you for buying from us & taking the time to leave us a great review. Very much appreciated !!

Rated 5 out of 5 stars

Very happy customer

Ordered from here many times customer service is amazing and delivery fast! Long dates too and great prices. Highly recommended!!

May 29, 2024
Unprompted review
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Reply from Glencrest The Online Cash & Carry

Hi Jodi
Thank you so much for buying from us, your support & your fantastic review!!
Very Much appreciated :)

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