Global Rent-a-Car Reviews 

I wish I read all previous reviews before I used this company. My story is almost identical as most of previous reviews. Taking money from people for damage that it’s not on the car or was there previously is purely called stealing!! Everyone be aware and honestly do not use them!!

I rented a car from an airport in Poland and on arrival was told that car was not ready and need to wait 30 minutes. Then I was offered additional insurance, which I declined as was not necessary. I was asked “are you sure?” several times, which I found very odd at the time. I had the car for 8 days. On returning the car there was nobody at the counter at the airport and after asking at other rental counters, I was told to post the keys to the box on the wall. I didn’t trust that and I took a detailed video of the car. An hour later I got an email with the report stating that there is damage to the bumper, which is not visible in the video. £200 was taken from my credit card. No photos attached, no other evidence, no invoice or breakdown of the repairing costs. I’ve tried to call and email the company but there is no response. I have never dealt with worse customer service and cheating than at the Global!!! Never again!

I hired first time a car and I probably could not find worse car hire company. My partner and I landed in Katowice airport on 12 of January 2019 after midnight , took our luggage and went straight to the terminal counter where we payed for the car (had to pay extra £25 for collecting after opening hours- painful but this was agreed), sorted out all necessary documents and collected the key. The car was not prepared for the drive, we had to spend extra half an hour to defrost it and scrape the windows with little cheap plastic scraper in the middle of the night after long trip, after 10 days before we were going to return the car, we went to the closest to the airport petrol station, filled up and washed the car (this was the condition for car rental employee to check the car at the return while we still there), when we arrived at the airport the was nobody from the reception nor any employee from Global to check the condition of the car (in the agreement was stated that their working hours are from 7:00 to 23:00 and someone will check the car while we there - this did not happen) . We were left a message at the counter to leave the key in the post box under the counter so we did. Next day we have received the email with report that we damage the car. Certainly we have inspected the car after car wash and the scratch was not there, after next 10 days we have received the photos (small scratch at the back driver side doors). They took nearly £200 from my credit card to cover the damage, we have not done. I have wrote several email to 2 different global contact email addresses with no response. I have called the company and complaint but was only advice to write an email of complainant and wait for the response which will never receive. Strongly not recommend them, bunch of tricksters. Thieves they rob people, Please if you were victim of this company let everyone know, write reviews make others aware don't leave it. I have forgotten to add that I still have not got the Invoice nor final repair garage invoice which in polish law is a tax offence. At the moment trying to sort it out with help of financial ombudsman service.

I totally agree with John Rios, investigation is needed. This company can't remain open at main airports.

Hereby a summary of my experience at Krakow airport, which is a real scam!

- no one present at the rental desk for check-in, had to wait 30 minutes
- car was not ready, I was offered a smaller car
- had to pay additional fee for a car of a higher class
- car was not cleaned on the outside at pickup
- CHARGED €200 FOR DAMAGE FROM OPENING THE PASSENGER DOOR AGAINST A WALL, WHILE I WAS TRAVELLING ALONE AND NEVER USED THE PASSENGER DOOR
- Unable to reach the customer service over the phone
- I sent 9 e-mails without any reply, in the end they blocked my e-mail address

I don't understand the bad comment's the guy at the desk was very helpful with a big smile at his face. The car the gave me was a Suzuki swift 2018 brand new, it was clean and I liked it so much. Good job there in Thessaloniki !

*SCAMMERS AT WROCŁAW AIRPORT*
DO NOT USE THEM!!!

HIRED CAR WITH TOP INSURANCE THROUGH RYANAIR AND WAS CHARGED £81.44 FOR DAMAGED PLASTIC WHEEL TRIM THAT WASN'T MY FAULT (PROVEN WITH PICTURES). THEIR MOST LIKELY REASON FOR A CHARGE WAS THAT I DIDN'T BUY THEIR INSURANCE!!! SOME SORT OF PENALTY??? . BOOKED CAR WITH MANUAL TRANSMISSION AND RECEIVED AUTOMATIC. ON A TOP OF THAT PISSPOOR CUSTOMER SERVICE!

ABSOLUTE FU%&*!G SHAMBLES!!!

First time, I haven't had any problems when I rent a car. The biggest advantage was the price. I will definitely use the services again.

Friendly personel, fast and the most important, very cheap.

Customer service is below one star if I could rate 0, I've arrived to Pyrzowice on Thursday the 3rd (flight from Dublin, evening hours) I had to spend over 2hrs waiting for a car, vehicle wasn't prepared, the guy who worked there was totally without any experienced as well as manager miss Sandra W. They have treated me terribly bad, avoid avoid this "company"

I have very good expiriance with this company. The staff was wery helpful, they help me when i had problem with tire on highway. Everything was very fast, of course I had bought full insurence but that was worth the money... and the last I dont have any problem with my deposit

Fast a cheap rent. I will come back to this company

Crooks!

We went to Krakow airport and hired them. They have charged us for damages on another car. We didn't even hire it. I'm trying to get them to respond to me, but so far they won't. Even if it was the car we hired, we couldn't claim the insurance back because they are not providing the correct details.

If they contact to sort this out I will remove my review.

Once again Global Rent-A-Car steals my money! That's the second time in 6 months, and it'll NEVER happen again!!! NEVER, EVER again Global Rent-A-Car; I'd rather rent a bike without wheels!

My first experience with the company was this summer. Location was G'Dansk. The car got partly damaged in a car accident; I wasn't the guilty part as I was ran down by some locals who had been drinking. Result; they fled from the crime scene before police arrived. Police report was taken and handed over to Global Rent-A-Car by the end of my rental period. Result; they didn't do anything and I was charged ALL PLN 3.000,00!!!
Second experince has just occured. This time in Krakow.
At pick-up time of the car, I was informed that the car had some dents that was all accounted for in my rental contract. No worries; I thought...
Return of the car also ran smoothly; no worries - I thought! The car had NOT been further damaged in my time of rental; I'm sure as I checked the car carefully before returning it.
I have now (again) been charged for some damages; none of them made in my rental time. Damages documented badly by some murry pictures showing nothing than a black and dirty car.

My advice for all of you; stay away from Global Rent-A-Car; they are not even worth one single star!!!
Scammers!!!

I used the flightnr to book a car, then I probably had to choose the right airport, who knew there where more then one in Warsaw. So I took a taxi, tried to phone the global desk at the other airport several times, as was stated on the voucher, when you pick up the car later, they never picked up the phone. When I arrived they said the car wasn’t there anymore, but I could rent one for 500 euros for the week. I went to Avis for 200 euros.

STAY AWAY! I’ve been renting cars for over 20 years and I’ve never experienced such appalling service. Two days after returning my car in the same condition, I received photos of apparent damage. I’m still awaiting a response after sending my photos taken at time of return which demonstrate that the damage was not caused by me. My bank account has been debited nevertheless. If you really have to rent with this firm in Warsaw, please ask them to accompany you to the car to inspect it before you leave. Otherwise expect the worst.

avoid avoid avoid. charged me for 6 days instead of 5. they dont reply to emails

FRAUDULENT Company. If you read this review and book a car with them, then you are a special kind.

UPDATE --> This fraudulent scam company sent me another email today saying they are going to charge me around £130 for a damage I haven't caused. They sent me a couple of pictures of a damage that was already on the car. Do you want to know how I know the damage was already on the car? Well, I took a picture of it at the time of collection.

They park their cars in a very dark area of the car park and their cars are really dirty when you collect them so it's difficult to spot damages. However, thanks to my phone's magnificent camera and my eagle eyes, I managed to spot the damage. The damage on one of the pictures I uploaded. And obviously thanks to technology, the full details of the picture (time, date, location, etc) are stored with it. I am preparing a legal case against these scam artists and they are not helping themselves at all. They don't even respond to my emails.

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I booked a car with these scam artists at Warsaw Chopin Airport. When I asked them to come and check the car with me, staff said it was checked 15 minutes ago. As you can imagine, I got to the car which was parked in a dark parking spot only to find an excessively dirty and thoroughly damaged car. Luckily, I took dozens of pictures from the dirt and damages.

A few days after returning the car (again, the car wasn't checked in my presence), they charged me 500PLN (£108) for returning the car dirty. Can you imagine that.

I will get my money back from my credit card as this is an outright fraud. But since I'm a lawyer, I am taking a legal action against this company and its employees at Warsaw Airport. Since I also have family in Poland as my wife is Polish, it makes getting them prosecuted for fraud a lot easier.

As you can see from below reviews, the company never bothers responding to complaints.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES IT IS A SCAM.

We rented a Car from Gdansk airport and unfortunately our experience was the same as the majority of the below.

We arrived at the airport and had to wait over an hour and a half to pick up our car despite there only being two people in front of us in the queue. The company is very unprofessional and consists of 1 man with a laptop in an empty room.

When we returned the car nobody was in the office so we had to leave the key in the deposit box. A few days after our return we receive an email advising that we damaged the car and that they will take 432 PLN. They provided photos with a tiny circle where there is supposedly damage but there is no damage evident.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES IT IS A SCAM.

They hide behind Argus Car Hire. They forced me to pay Euro 25.00 because I needed to catch a 07.00 am flight and would leave the car in their car park at 06.00. They don't arrive till 07.00.
The staff at the airport were not helpful.
Then, a few days after the car was returned, I was charged £300 plus to my credit card, without explanation There was no damage to the car and the fuel tank was full. No explanation, no response to my email enquiry.

Taking money without agreement has always been called theft.

This renter forced us to take all insurances packages to get the car. They have done exactly the same for the guy before.
We paid four times the initial price and lost half of our holidays budget ... It is the policy of the house...

Save a LOT of money and stay far far away from them. Never had a problem with Avis, Europcar, Hertz ....