Glenwood Debt Recovery Reviews 65

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and professional approach. Many people appreciate the efficient and knowledgeable customer service, noting their ability to recover outstanding debts effectively and quickly, often exceeding expectations. However, some people were dissatisfied with the company's approach, mentioning that they insisted on payment of fees even when the principal debt was immediately repaid. A few other people also felt that the company did not care about their customers and could ruin relationships with them.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the professional, knowledgeable, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being professional,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Payment

Reviewers mention positive feedback about payment. Customers are highly satisfied with the no win, no fee... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely outstanding service from Steven and his team, Steven and Rebecca McDonald have went above and beyond fighting our wee corner.. They take over so I do not even have to contact the party who... See more

Company replied

Rated 5 out of 5 stars

Great service, always follow up with a polite service. Have used them on more than one occasion and will continue to stay in touch in case we require their services again. Would recommend, to take awa... See more

Company replied

Rated 5 out of 5 stars

We have used Glenwood for about a year now and have had a fantastic experience. Not only with debt recovery which they have been fantastic with and helped settle some very old debt. Their credit check... See more

Company replied

Rated 5 out of 5 stars

Have dealt with Glenwood for many years and would never consider going anywhere else for debt recovery. Have always been able to get advice & help from the staff there when needed. They're professiona... See more

Company replied


Company details

  1. Debt Collection Agency

Written by the company

We are the UK's leading construction debt recovery and dispute resolution firm offering ‘no win no fee’ debt collection services all over the UK and Ireland. Our mission is to provide approachable, transparent, and effective debt recovery services to the construction sector, strengthening our clients' financial resilience while fostering long-lasting relationships.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

65 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We have used Glenwood for many many…

We have used Glenwood for many many years now,

Their credit checking system is very easy to use,

Steven and the team are second to none and always just a call away for all support required.

Fees are very reasonable and always successful.

June 9, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you so much for your fantastic review and for your continued trust in Glenwood over the years! We're delighted to hear that you find our credit checking system straightforward and that our team has been able to support you whenever needed.

Your feedback means a lot to us and we’re proud to consistently deliver successful results at fair rates. We look forward to continuing our partnership and being there whenever you need us!

Rated 5 out of 5 stars

Glenwood are very professional in their…

Glenwood are very professional in their approach, persistent and successful in recovery and very easy to work with. Steven and the team are very professional and have a high success rate.

June 9, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Your review is greatly appreciated Bill, we look forward to working with you again in the future.

Rated 5 out of 5 stars

Professional team & Great service

Glenwood have revolutionised our debt recovery process!! Following the closure of our previous recovery agents, Glenwood contacted us to offer their services. Sceptical at first, we approached with caution. However, after they managed to recover payments from a customer we had chased for two 12 months, we were very impressed!!

June 4, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you so much for your kind words and for trusting us with your debt recovery process! We completely understand your initial caution, especially after your previous experience, so we’re really pleased to have been able to prove the value we bring.

It’s great to hear that we’ve made a positive difference and we look forward to continuing to support your business in the future. Please don’t hesitate to reach out if you ever need us!

Rated 5 out of 5 stars

Efficient recovery

Efficient, resourceful, relentless, informative recovery process. Delighted with the outcome and low level of fees.

May 1, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for your fantastic feedback! We're so pleased to hear you found our recovery process efficient, resourceful, and informative. It's great to know you're happy with the outcome and found our fees fair — delivering results with value is what we strive for. We really appreciate your support!

Rated 5 out of 5 stars

Excellent service & great results

We have used Glenwood for about a year now and have had a fantastic experience. Not only with debt recovery which they have been fantastic with and helped settle some very old debt. Their credit checking system has also helped us make more informed decisions about potential customers. All members of staff we have spoken to have been very helpful and polite too

May 29, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for such a fantastic review! We’re so pleased to hear that both our debt recovery service and credit checking tools have made a positive impact. Helping our clients protect their cashflow and make confident decisions is exactly what we’re here for. We'll be sure to pass your kind words on to the whole team!

Rated 5 out of 5 stars

Business collection

Efficient, effective and personable. Been a successful partnership for us over the past couple of years and while we never want to have to use them they are a great safety net for us to have.

May 28, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for the kind words and continued trust over the past few years. We completely understand that no one wants to be in a position where recovery is needed, but we’re glad to be your go-to safety net when those moments arise. We're here whenever you need us.

Rated 5 out of 5 stars

Quick resolution to 6 months of hassle

Following months of getting nowhere chasing payments from a very large customer that was giving us the run-around, Glenwood forced payment of unpaid invoices and upfront payment of an invoice that wasn't due for another 2 months. Have used before, and will definitely use again.

May 21, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for your fantastic review! We’re really pleased we could help bring a resolution after months of frustration — especially with such a large and challenging customer. It's great to hear we’ve earned your trust, and we’ll always be here when you need us.

Rated 5 out of 5 stars

I would highly recommend

I wanted to take a moment to share my recent experience with Gleenwood. My dealings with the team, particularly Patrick and Ryan, were seamless and highly professional. They guided me through the entire process clearly and concisely, ensuring that I felt informed every step of the way.

I am especially grateful for their efforts in retrieving all of my outstanding funds. It has been a pleasure to work with them, and I am happy to call them my partners. I will certainly be using their services in the future.

I couldn't recommend Gleenwood enough!

May 13, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that your experience with Patrick, Ryan, and the rest of the team was a positive one.

It means a lot to us to be seen not just as a service provider, but as a partner — and we're glad we could support you in recovering your outstanding funds.

Looking forward to working with you again in the future!

Rated 5 out of 5 stars

Thanks to Paul and the Team at Glenwood

We are extremely satisfied with the debt recovery service we received from Glenwood. From start to finish, the team was professional, efficient, and attentive to our needs. They provided clear communication throughout the entire process, ensuring we were kept informed every step of the way. Thanks to their expertise and strategic approach, we were able to recover the outstanding debt promptly and without any hassle. We highly recommend their services to anyone in need of reliable and effective debt recovery solutions.

February 10, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for your kind words! We're thrilled we could help recover your debt quickly and hassle-free. Clear communication and a smooth process are what we strive for, so it’s great to hear we delivered. We truly appreciate your recommendation and are always here if you need us again!

Rated 5 out of 5 stars

Glenwoods - fast & effective collections.

Glenwoods, acted fast and were very easy to deal with.
They recovered the full debt, costs and interest.
Will definitely use them again.

December 4, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for your great review! We're delighted to have recovered the full debt for you. We appreciate your trust and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Excellent service and great results

Excellent service and great results! Really appreciate the hard work they have put in to assist us with our debtors.

January 27, 2025
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you so much for your fantastic review! We're delighted to hear that you’re pleased with our service and the results we’ve achieved. Assisting with your debtors is what we’re here for, and your appreciation means a lot to the team. If you ever need further support, don’t hesitate to reach out!

Rated 5 out of 5 stars

Very efficient service

Provided a very efficient service which saved us considerable time and effort with excellent results

June 13, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

Your satisfaction is our priority, and we’re thrilled to hear you had such a positive experience! Thank you for the fantastic feedback, it truly makes our day!

Rated 5 out of 5 stars

Reliable and Insightful Credit Checking with Professional Debt Recovery Service

I've been using Glenwood Construction Debt Recovery for credit checking and monitoring for a few years, and I'm really pleased with the quality of their service. The platform is easy to navigate, and the reports are thorough and updated regularly. One standout feature is their instant notifications for any credit changes.

I'm also confident that if I refer an account for collection they will achieve positive results. I highly recommend Glenwood Construction Debt Recovery to others.

November 12, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

We’re so glad that you're happy with our service! Thank you for your kind words and for choosing us. We look forward to serving you again!

Rated 5 out of 5 stars

Our business had some outstanding bad…

Our business had some outstanding bad debts and we were getting nowhere trying to collect the money ourselfs.
The team at Glenwood successfully chased the debt on our behalf and the debtor paid for Glenwoods collection costs.

January 12, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for the glowing review! It’s wonderful to know our efforts are making a positive impact. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

A* Debt Collectors

fantastic results, very professional, great communication, friendly staff. Nothing but good words to say about Glenwood

November 11, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

Thanks for the amazing review! Our team is thrilled that you’re satisfied with our service, and we’re here to keep making a difference for you.

Rated 5 out of 5 stars

Great service from Glenwood.

We have been using Glenwood for several years now, for credit checking new clients. Their service has always been good and professional.

October 24, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for your trust and for sharing such a positive review! We’re glad we could help, and we look forward to working with you again.

Rated 5 out of 5 stars

Quick Resolution, Very Helpful

My company were having a problem with a slow paying customer, I contacted Glenwood who came highly recommended. They were able to assist very quickly and help me resolve the payment issue. They guided me through the process, and were very happy to do so. All was sorted in about a week from first contact. Would definitely recommend others to contact Glenwood if you are having problems with slow or non payers.

October 10, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

We’re thrilled that you had a great experience with Glenwood! Your feedback is greatly appreciated, and we’ll be here whenever you need us.

Rated 5 out of 5 stars

Excellent company to deal with !!

We have been dealing with Glenwood Construction Debt Recovery for a number of years now and would not go elsewhere. Their knowledge and professionalism within the construction industry is second to none. They also have a good return rate with any debt that needs recovered. We would highly recommend.

October 8, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

Thanks so much for the great review! We love hearing how our efforts make a difference. If you ever need assistance in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Friendly and proactive staff who are…


Friendly and proactive staff who are able to effectively communicate with staff at all levels within our company,
and who will continue to assist through the whole process of collection, from calling with a firm reminder through to Sheriff's Court if necessary.

October 8, 2024
Unprompted review
Glenwood Debt Recovery logo

Reply from Glenwood Debt Recovery

Thank you for the fantastic review! It’s great to know we met your expectations. We’ll continue working hard to ensure you always receive the best possible service.

Rated 5 out of 5 stars

Reliable debt collection

In the industry that our company works within, Glenwood have their fingers on the pulse. We know with total confidence, that if we refer an account for collection, they will achieve the necessary result. Whilst maintaining the most professional manner.

October 4, 2024
Unprompted review
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Reply from Glenwood Debt Recovery

Thank you for your wonderful review! We’re delighted to know that you had a great experience with us. Your support means a lot, and we’re always here if you need anything else.

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