GMG watches Ltd Reviews 

225
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

You should buy from GMG. They are honest, kind, and you will never regret choosing GMG. When you are spending your hard earned then you need to trust who you deal with. You CAN trust GMG - I wont ev... See more

Rated 5 out of 5 stars

Spoke to Zach on Saturday about helping me find a watch within my budget. He gave me so many options and explained different models for me. come today, 48 hours later I have a dream watch in immaculat... See more

Rated 1 out of 5 stars

Abysmal customer service and almost certainly a scam set up, could smell the owner’s blatant lies as he was waffling on the phone all day. Most of their negative reviews on various platforms get a res... See more

Company replied

Rated 5 out of 5 stars

I messaged Lee about a gold Daytona I saw on instagram which had actually just been sold… however Lee sourced another brand new 2022 the same day, we agreed a price and exchange for two pieces I had... See more

Company details

  1. Watch Store

Written by the company

We buy and sell luxury watches. We focus primarily on Rolex, Cartier, Patek, AP, Hublot, Franck Muller watches, however, we will be happy to quote for many other brands


Contact info

4.2

Great

TrustScore 4 out of 5

225 reviews

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4.2

All reviews

(225)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Really disappointed as I traveled from…

Really disappointed as I traveled from swansea to Liverpool and been told by Ben that the watch which I like it and want to buy is available and got loads of watches to show me and I won’t get disappointed .

When I reached I have been told the watch which I liked they haven’t got it .. so I was really disappointed as I traveled for 6 hours and wasted my money and time .

The watches they got is really high price and not worth the money they asking for .

Don’t waste your time and money . You won’t get any guarantee and is really unprofessional.

Thanks
Mithlesh

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

Part exchange transaction

Part exchanged a watch with Lee from GMG - he was very professional, responsive, knowledgeable and transparent - was also flexible in arranging logistics for collection - would recommend and do business with GMG again

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Thanks to GMG Watches for all their help when sourcing me my next watch.

I was unable to get the model I wanted direct from the dealership, but the team helped me get the perfect replacement.

Only took them 3 days to get me it, when I first enquired I was told it was not in stock. However 2 days later they called me back to say one was now available if I was still interested.

I will use again when I can afford my next one :)

Thanks for the help

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier! - Very helpful!

Was advised by a friend to check out GMG, as I was looking for a new watch. I dropped them a message & a member of their team got in touch straight away. I explained that I had been struggling to find a certain piece & asked if they could help me. I couldn't believe how quickly they came back to me, not only finding the exact watch I wanted but also at a really good price!

I honestly couldn't have shook their hand any quicker!

Watch was perfect & so was the service from start to finish. Polite, helpful & professional!

Would recommend to anybody!

Thanks again guys!

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service and experience.

Amazing service and experience.
My second watch with these guys. Lee really helpful and provides great services goes the extra mile.

Would definitely recommend!!!

Happy GMG customer 👍🏼

June 24, 2021
Unprompted review
Rated 1 out of 5 stars

The item I went to see was a fake

UPDATE: UNFORTUNATELY I CAN'T REPLY TO GMG'S RESPONSE ON HERE, BUT IT'S ALL IN-ACCURATE. I'VE POSTED SCREENSHOTS OF THE MESSAGE FROM LEE ON MY FACEBOOK REVIEW WHICH I WOULD SUGGEST ANYONE WHO THINKS OF USING GMG, OR ASSOCIATED BRANDS, LOOKS AT BEFORE PROCEEDING.

The item I went to see was a fake. I was met at a dodgy location, which wasn’t even rented in their name. I was promised it had papers and box, and it only had a box, not even the complete box.

After an interesting conversation, Lee admitted to the item being fake, saying I must know the product better than him as he didn’t spot it.

He did say it was still a good price, and maybe I would still want it, which I didn’t. I was offered £50 compensation for my wasted time and travel expenses.

He goes on to say he got it from a friend and would give it back, but I see since getting home it’s quickly been re-advertised on Instagram.

These guys are crooks of the Earth. Don’t buy anything from them, think they’ll regret this one.

June 24, 2021
Unprompted review
GMG watches Ltd logo

Reply from GMG watches Ltd

Thanks for your review, as always we appreciate all reviews.
Currently we have 116 reviews, which are all 5*star reviews bar this one negative review.

To clarify this review the item requested by the perspective customer was a Cartier bracelet and not a watch.

Upon viewing the bracelet which the customer believed should have documentation/certificate he insisted the bracelet to be aftermarket or fake as he puts it.

All our Cartier bracelets and all our watches are genuine and verified.

The customer chose to meet us at our new Hatton Garden offices as he had another appointment in the centre of London. Due to the contractors completing the works on our new showroom we were forced to meet in the lobby.

Our new Hatton Garden showroom should be open for business in the coming week and we look forward to inviting any prospective client to stop by and visit.

One thing factually correct about this gentleman’s review is that we did offer £50 as a gesture of goodwill.

We pride ourselves on our huge range of stock of both watches and jewellery and I’m sure any prospective customer will read this review and all our other 115 reviews and make their own decision based on previous reviews.

Thanks

Rated 5 out of 5 stars

Excellent service!

Excellent service! I’ve purchased watches and jewellery from Hatton garden many times and this was my most positive experience by far. I’m a watch collector not a drug dealer so I expect a level of professionalism especially when spending 50K upwards. Emails, invoices, good communication etc. is often too much to ask in Hatton garden but not with Lee and Zak from GMG! Other watch dealers can learn a lot from these guys. I’ll definitely be using them again in the future.

April 17, 2021
Unprompted review
Rated 5 out of 5 stars

explorer ll from GMG

Purchased my explorer ll from GMG. Great service, photo and video of the watch, delivered inside 24 hours. Will definitely use them again.

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Best of the best.

Top quality service lads. Great communication, honest, hard working lads who know their stuff. In love with the Tudor - cheer!

January 13, 2021
Unprompted review
Rated 5 out of 5 stars

Found GMG Watches through Instagram

Found GMG Watches through Instagram. Called them up in the morning for a quote to sell my Datejust, booked an appointment for the afternoon and a few hours later I had cash in hand. Staff were friendly and welcoming. The process couldn't have been easier and the price given was excellent.

Would definitely recommend.

November 27, 2020
Unprompted review
Rated 5 out of 5 stars

Glad to have come across GMG watches

I had been on a hunt for a brand new 2020 Submariner or GMT for my husbands 30th birthday and I knew I wanted it with the box and papers. I was glad to come across GMG watches on Instagram and managed to secure a brand new submariner for a very decent price. I was dealing with Lee and he was very helpful throughout the entire process. Would definitely recommend them!

November 26, 2020
Unprompted review
Rated 5 out of 5 stars

Had an excellent purchase with GMG and…

Had an excellent purchase with GMG and the process was straight forward and easy ... picked up the watch in London and was sent the missing bracelet link via post within a few days

Kept me posted each step of the way and had no issues

Would pick up another time piece soon as I can afford another one

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

A pleasure whether a novice or more experienced buyer

A genuine pleasure dealing with this company. I’ve dealt with Lee since day one and, frankly, didn’t have a clue about buying prestigious watches. He made the process incredibly easy and was always on hand to offer great advice about what I should or shouldn’t be looking at.

As I’ve unskilled my knowledge, Lee has been a great sounding board, and definitely been able to advise on what’s better for an investment vs pure love of a watch.

The one thing that stands out, having visited several Patek and Rolex boutiques, is that GMG do not carry the air of arrogance that many in the high street do ... plus they also have the stock of the watches! Haha!!

All in all, I genuinely couldn’t be happier with the experience from start to finish.

Thank you guys.

September 21, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, faultless service and great communication from the beginning, even late at night. If you want a watch, use these guys - guaranteed they will have it or be able to get it.
Thanks for my watch - love, love it.

September 10, 2020
Unprompted review

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