Go Girl Insurance Reviews 2,322

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the competitive pricing, often finding it significantly cheaper than other providers, especially for new or provisional drivers. The service is frequently described as easy, smooth, and hassle-free, with many appreciating the straightforward process of getting a quote and managing their policy. The website is also praised for being user-friendly and simple to navigate. However, some customers also noted issues with customer service, describing it as unhelpful, unprofessional, or slow to respond. A few people experienced difficulties with the website, such as logging in or making changes to their policy, and some were dissatisfied with how certain policy adjustments were handled or priced.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive and affordable quotes, especially... See more

Service

Clients share positive opinions on service, highlighting quick and efficient processes, helpful staff, and... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers found the support team responsive,... See more

Website

Consumers find the website experience to be positive. Many reviewers praise the ease of use and navigation,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve found Go Girl car insurance really easy to use and deal with. The website is simple to navigate, getting a quote only takes a few minutes, and the policy details are clear. Whenever I’ve needed t... See more

Rated 4 out of 5 stars

Good price and easy to use web site. Good that things like handbags are covered too. However, I travel a lot and did not realize I had to send in my proof of no claims as other insurance companies n... See more

Rated 4 out of 5 stars

Switching to GoGirl was easy and all the documentation is easy to find and download from the website. They came in with a good price for a provisional driver without the black box so it made the decis... See more

Rated 4 out of 5 stars

At my age insurance companies seem reluctant to insure me for a second year (no accidents in the meantime) so it was a relief to find Go Girl Insurance was relatively cheaper. Waiting to see what happ... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service can easily get hold…

Excellent service can easily get hold of an advisor in the uk that is British with in minutes of phoning, no waiting in a queue. Very competitive prices with young drivers. Good on line portal I have 2 vehicles now insured and one for the second year and hope to stay with the company

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking charges and terrible service

I took out a policy and within 5 minutes realised I had put the wrong start date. I contacted them straight away. They wanted to increase the premium by 15% to make the change. So I cancelled but was charge £45 for the privlage. Despute FCA saying should be getting a full refund. Will be taking this further. Do not touch these people

October 2, 2025
Unprompted review
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Reply from Go Girl Insurance

HI Jamie. We're sorry to see this review. If you require us to look into this further for you, please email us at feedback@sabre.co.uk, ensuring to include your Policy Number and full explanation of your issue(s). Kind Regards.

Rated 1 out of 5 stars

Awful insurance company

Awful insurance company, cheap when you have a learner on your insurance but when they go from provisional to full licence the premium is more than double most other insurance companies.
This is clearly their business plan, make it cheap to have a learner and then extortionate as soon as they pass, and probably hope most people will just suck up the cost.
Laughable seeing as they market themselves as insurance for women and new drivers!

October 8, 2025
Unprompted review
Go Girl Insurance logo

Reply from Go Girl Insurance

Hi. We're sorry to see this review regarding the changes to your premium. If you require us to look into this further for you, please email us at feedback@sabre.co.uk, ensuring to include your Policy Number and full explanation of your issue(s). Kind Regards.

Rated 1 out of 5 stars

Go Girl will ruin your life

Many weeks ago, our SUV broke down on the A26 near Crumlin - N. Ireland. We called AA. He tried his best to sort the problem, but couldn’t fix it. My spouse Craig was on the phone with a Go Girl rep. After explaining everything in detail, the rep to arranged to have the SUV lift to a body shop in Belfast. The following day it was realised by the shop the SUV was sent to them in error as no body work was required. Called back to Go Girl, they then had to look at getting the SUV to another mechanic. This took a few days. Once reviewed it was decided they can’t fix the problem and it would have to to a Vauxhall dealership. Over a week later we are told this past Monday the SUV would be lifted to the dealership in Enniskillen, and an appointment was made for the assessment was scheduled for Tuesday. Vehicle never made it. Spouse emailed Go Girl and was told it got missed and would get it moved asap then contact us that it was booked.
Early afternoon spouse gets a message the SUV is an hour away from the dealership. 15 minutes after that Go Girl lets us know the SUV is still in Belfast. Spouse demands she confirm while he holds. She comes back on the line and says to my spouse, “looks like we made another mistake, the SUV is actually at the dealership. When asked after being informed of my health issues was a loner finally going to be made available to hope make up for all their messes, and she said no. I really don’t know how long it will take e before my health can get back to some normality. 😔

September 14, 2025
Unprompted review
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Reply from Go Girl Insurance

Hi. We're sorry to hear of the issues you have faced regarding your vehicle. If you require us to look into this further for you, please email us at feedback@sabre.co.uk, ensuring to include your Policy Number and full explanation of your issue(s). Kind Regards.

Rated 1 out of 5 stars

Company Is A Joke

car towed to the proper garage, yet they lost my vehicle during transfer. Nobody knew where my car was. Told by insurance company that it was not delivered due to the garage being closed, which was false, as my vehicle was delivered, yet nobody knew where it was. Due to their incompetence, I have been without a car for over a month, and missed our garage apt, so now we have to wait another three weeks for an open apt. Meanwhile, my spouse, who has Pancreatic Cancer has now missed oncology apts which are two hours away and the insurance just says they'll document it in my complaint. DO NOT PURCHASE YOUR INSURANCE THROUGH GO-GIRL. YOU WILL REGRET IT IN THE EVENT YOU NEED TO MAKE A CLAIM. SKY NEWS and the IMPARTIAL has been contacted and we will be bringing this to the media. Nobody deserves to be treated this way, especially a paying client. We purchase Insurance as a piece of mind, yet GO GIRL has seriously impacted our Mental Health, which is more exasperated due my spouses Cancer Condition. Spend a few extra quid and go with a company that respects their clients.

October 8, 2025
Unprompted review
Go Girl Insurance logo

Reply from Go Girl Insurance

Hi. We're sorry to see this review. I understand we have since discussed this matter with you, however if you require further assistance, please email us at feedback@sabre.co.uk ensuring to include your Policy/Claim Reference and full explanation of your issue(s). Kind Regards.

Rated 5 out of 5 stars

So far so good

So far so good, haven't used it and hope never not to, but you cant compete with their prices, and the coverage is not bad at all!

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Best company name ever

Best company name ever! Policy holder are all men :) made me laugh. Also great value for money and easy to get it all done. Thanks again

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great because of the…

My experience was great because of the company’s consistent focus on customer satisfaction, clear communication, and professional service. From the beginning, I felt valued and well-supported. The team was responsive, knowledgeable, and genuinely interested in solving my needs efficiently.

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Unreasonable behaviour

I took out a policy in June with GoGirl, which included a premium to insure my daughter as a learner driver.
My daughter passed her test in September and I contacted GG to advise and find out how much it would cost to have her as a named driver.
They told me £1,250 which I declined and asked that she was removed from the policy.
They said this would cost me £87.50 to remover her or they cancel or policy.
I said removing the biggest liability from the issuance should attract a refund, not an additional cost, especially with 9 months left to run.
Nothing else heard until I received a text saying “your policy is cancelled”.
Nice job GoGirl.
I’m less than impressed. You can’t speak to anyone, bots mainly.
Super poor customer care.

September 11, 2025
Unprompted review
Go Girl Insurance logo

Reply from Go Girl Insurance

Hi Steve. We are sorry to see this review regarding the costs to amend your policy and subsequent cancellation. If you require us to look into this further, please email us at feedback@sabre.co.uk ensuring to include your Policy Number and full explanation of your issue(s). Kind Regards.

Rated 4 out of 5 stars

Satisfied

Really smooth process and gave a really nice quote that was so better than other companies

September 23, 2025
Unprompted review

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