professional, honest and efficient. i was recommended gogo after getting a few extortionate quotes from other companies for a new boiler installation. british gas + pimlico quoted me £5-6k for manadat... See more
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Review summary
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Had a combi boiler installed after suffering with old fashioned system. Ronnie and Paul did a great job of installation and were very clean and tidy completing job same day. Also had Richard install... See more
Company replied
Oh my goodness this company is amazing. Our insurance company made things very difficult. They sent a plumber who spent approx 3 minutes in my kitchen then said he couldn’t do anything. Then th... See more
Company replied
Cannot recommend Richard from gogo boilers enough. Despite me knowing absolutely nothing about my boiler or heating he never talks down to me. Always fully explains things. I always leave understandin... See more
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Company details
Written by the company
GOGO Boilers are a family run business where quality of service and the needs of the customer always come first. With the absolute commitment of our staff, we aim is to meet your needs and make a positive contribution to your energy efficiency. With over 35 years of specialist industry experience we have provided a wide range of services including boiler installation, servicing, breakdown and repairs. We can also provide landlord gas safety certificates, power flushing and many other services. Our engineers are fully Gas Safe registered and trained to the highest standard of customer service to ensure we can maintain and repair heating and boiler equipment of all types, make and age at competitive prices. We specialise in the installation of a vast array of products to suit every budget, with finance package options available to help that unexpected expense become a lot more manageable at a time of need.
Contact info
344 Footscray road , SE9 2EB, New Eltham , United Kingdom
- 0203 137 6440
- marketing@gogoboilers.co.uk
- gogoboilers.co.uk
4.7
Excellent
374 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Richard from GO Go Boilers
Richard, a boiler specialist came to replace my old Aristone boiler. It was a complex replacement because my boiler is 5 meters from the outside wall and it is a twin flue system. He was able to recommend 2 suitable options Aristone and Keston, gave best price in comparison with 4 other providers from Checkatrade, did amazing work, completed the installation and was careful. Gave me extra Carbon monoxide alarm and answered all the questions. He was careful with the flew and did the plasterboard covers to hide the flew. The boiler works perfectly, it is a Keston 30 combi boiler with twin flew. Thanks God we have hot water and heating now.
April 9, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your detailed and positive review! We're delighted to hear that Richard provided such excellent service, from recommending suitable options to completing the installation carefully and professionally. We appreciate your trust and kind words, and we'll be sure to pass your thanks to Richard. If you need any further assistance, feel free to reach out!
Best regards,
Customer service department
Excellent service
Excellent service. Very helpful and staff and engineer have in-depth knowledge and patience.
March 17, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're delighted to hear that you had an excellent experience and that our staff and engineers were helpful, knowledgeable, and patient. Your satisfaction is our top priority, and we look forward to serving you again!
Best regards,
Customer service department
GoGo Boilers are reliable
GoGo Boilers at excellent. They come when they say they are coming and fix the problem. Not the cheapest but you get what you pay for.
April 8, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your positive feedback! We're glad to hear that we were able to effectively resolve the issues. We appreciate your trust and look forward to serving you in the future.
Best regards,
Customer service department
Mixed
They came to us for two matters, a leaky boiler and a faulty radiator. Both were sorted island very happy.
March 13, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your positive feedback! We're glad we could resolve both to your satisfaction. If you need any further assistance, feel free to reach out. Happy to help!
Kind Regards,
Customer service department
This is the third yearly boiler…
This is the third yearly boiler overhaul I have had from your company and each time it has been the same engineer who I must say is so polite and extremely efficient at the job.
March 18, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and loyalty to our company. We truly appreciate your continued trust and look forward to serving you in the future!
Best regards,
Customer service department
Dave was the man from GoGo
Dave was the man from GoGo. He arrived on time,did the job,and did it well. Knew his stuff,told me what I needed to know,what he had done etc etc. I will use GoGo again.
March 12, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and positive review! We're glad to hear that Dave provided excellent service and met your expectations. We look forward to assisting you again in the future. Thanks for choosing us!
Kind regards,
Customer service department
We contacted GoGo Boilers to install…
We contacted GoGo Boilers to install our new boiler, as they provided excellent service in the past with the servicing. Richard was very professional. He spotted some pipework that needed amending, and he did so without hesitation. The workmanship is second to none, and it all looks very tidy. He patiently explained how to use the new boiler and the programmer. Thanks again, Richard!
March 3, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and wonderful review! We're glad to hear you’re happy with Richard’s service and the work done. We appreciate your trust and look forward to helping you again in the future!
Best regards,
Customer service department
Great service and speedy responses
Dave T came out to see why our boiler was leaking and he then explained clearly what was wrong with it and why it was dangerous and needed disconnecting and replacing.
I was able to book the installation of a new boiler within 48 hrs and the cost of the initial call out is docked from the total payment.
Richard came to got the new boiler and was super friendly, tidy and willing to take time to explain me how to work the new boiler, set the timers and what work he’d done. All done in 4hrs and I now have a toasty house!
February 25, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Dave and Richard. Providing quick, clear, and friendly service is our top priority. Enjoy your warm, new boiler and feel free to reach out anytime!
Best regards,
Customer service department
GoGo boilers were very helpful from the…
GoGo boilers were very helpful from the start professional and polite left no mess very happy
February 3, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! Your satisfaction is our top priority, and we're glad you had a positive experience. If you ever need assistance again, please don't hesitate to reach out!
Kind regards,
Customer service department
Boiler replacement
Oliver and Henry, the technicians, did an excellent job replacing the boiler. I truly appreciate their effort and professionalism. I would definitely recommend them.
February 20, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words and positive feedback! We're glad to hear that Oliver and Henry provided excellent service and that you're satisfied with their work. We'll be sure to pass along your appreciation to them. Your recommendation means a lot to us!
Best regards,
Customer service department
Oh my goodness this company is amazing
Oh my goodness this company is amazing.
Our insurance company made things very difficult. They sent a plumber who spent approx 3 minutes in my kitchen then said he couldn’t do anything. Then the insurance said 2 weeks before anyone else could come out.
I called GoGo boilers this morning thru can out this afternoon. Ollie was fabulous and sorted the issue out very quickly.
Can not recommend them and Ollie highly enough.
Once again thank you.
February 18, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your wonderful feedback! We're happy to hear that Ollie was able to assist you and resolve the issue quickly. We understand how frustrating insurance processes can be, and we're glad we could make the experience smoother for you. Your high recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out.
Best regards,
Customer service department
Repeat visit by engineer who fitted…
Repeat visit by engineer who fitted boiler. He is knowledgable & helpful.
Easy to book, prompt response, affordable.
February 5, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your positive feedback! We're glad to hear that the engineer was knowledgeable, helpful, and that you found the booking process easy, with prompt responses and affordable prices. We appreciate your support and look forward to assisting you again in the future!
Kind regards,
Customer service department
Always reliable
Always reliable, very helpful when you have any queries and just nice people to deal with.
January 30, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're glad to hear that you find us reliable and helpful. It's always a pleasure to assist you, and we look forward to continuing to provide you with the best service.
Kind regards,
Customer service department
Fantastic Service from GoGoBoilers!
Richard was absolutely fab! He arrived early, worked neatly and tidily, and clearly knew his stuff. He even took the time to teach me how to set up and use my Hive thermostat, which I really appreciated. The installation was done super quickly—exactly within the timeframe he promised—and I genuinely felt like I was in safe hands throughout.
Beyond the installation, the service from the office team was also great. They answered all my questions patiently and offered me a brilliant price with a solid warranty. Overall, an excellent experience from start to finish. Highly recommend GoGoBoilers!
February 9, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your wonderful feedback! We're thrilled to hear that Richard provided such excellent service and that you felt supported throughout the process. It's great to know you appreciated the quick installation, the guidance on your Hive thermostat, and our team's helpfulness. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
Customer service department
Great service!
Good prices, very quick appointment availability and great service.
They are super nice and professional—a real pleasure to deal with.
November 11, 2025
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your kind words! We're thrilled you had a great experience and look forward to serving you again.
Kind regards,
Customer service department
Great Service: Replaced Water Valve & Helpful Leak Diagnosis
Richard from GoGo replaced a Water Valve at my property. Excellent service all round. He arrived on time and took time to explain things, clearly. He also was very helpful in diagnosing a possible mains water leak. All done to the price as quoted. I'll certainly be happy to use this company again.
January 28, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're thrilled to hear that Richard provided excellent service and that you're satisfied with the leak diagnosis and valve replacement. We truly appreciate your trust and look forward to assisting you again in the future.
Warm regards,
Customer service department
Richard from gogo is FAB!
Cannot recommend Richard from gogo boilers enough. Despite me knowing absolutely nothing about my boiler or heating he never talks down to me. Always fully explains things. I always leave understanding things a little bit more and he goes above and beyond to make sure he finds out what the issue is and solves it. I’ll always ask for Richard!
January 23, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you so much for your kind words! We're thrilled to hear that Richard provided such excellent service and made you feel comfortable and well-informed. We truly appreciate your trust and recommendation. We'll be sure to pass along your praise to Richard - he'll be delighted!
Best regards,
Customer service department
Terrible
So this is how my experience went I came into the office and booked an appt for the morning of the 13/01/26 and waited for the engineer to call. No show so call the office and was told that the appt was booked for February which was totally wrong. So I rebooked for the morning of the 20/02/26 and had a call saying running late could they come in the afternoon. I told the engineer it was okay if they could come before 2pm as I had an appt and would not be in after three. I then got a call from another person saying they were on their way to me at 2.40pm. So I said well you better quick as you only have 20mins to complete the service as I would be going out at 3pm. I explain that I spoke with someone that morning and said it was okay up to 2pm. This was not passed on to the person that was now saying he was on the way to me. I was rather justifiable irate by now. h
He told me to take it up with the office which I did. I explained to the person that answered my call that I was not happy with the service. She then offered to have someone to come round this afternoon after me explaining that I was going out but had not taken on board the point that I would NOT be at home!!!! So four hours waiting on the first booking and six hours on the second. Your customer care is appalling.
January 20, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Dear Hazel,
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience caused by scheduling errors and communication misunderstandings, which you mentioned. Although you had a morning slot between 9 and 12, knowing we were running late, we did contact you before and offered an afternoon slot. However were advised we had to be at the property by 2 PM as you were leaving at 3 PM, which unfortunately was not possible.
We always try our best to fulfill timeslot allocated. However, during the colder months, we experience unexpected breakdowns that require immediate attention and take priority, especially for the elderly without any heating, leading to a delay in our schedule. We understand it must have been frustrating to wait without receiving the service you expected.
We are committed to improving our service and ensuring this issue does not happen again. We would like to offer you a complimentary service to the value of £95+VAT, which we will prioritise to meet your schedule. Please contact our team at 0203 137 6440 if you would like to make an appointment or discuss any further.
Kind regards,
Customer Service Department.
Third year of boiler service the GoGo…
Third year of boiler service the GoGo boilers having had them fit the boiler. It has been great customer service and care thanks GoGo team.
January 19, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your fantastic review! We're delighted to hear that you had such a great experience with the installation of your new boiler. We truly appreciate your kind words about our team's customer service. Thank you for choosing us for your installation!
Best regards,
Customer service department
New Boiler installation
From my initial enquiry to installation the service was very stress free and straight forward.
They matched my previous quotes and did exactly what they said would do.
I would highly recommend GoGo Boilers and i must add the engineer was very professional and polite.
January 8, 2026
Unprompted review
Reply from GoGo Boilers Plumbing and Heating
Thank you for your fantastic review! We're delighted to hear that your experience with us was stress-free and straightforward from start to finish. We truly appreciate your kind words about our engineer's professionalism and politeness. Your recommendation means a lot to us. Thank you for choosing our services!
Best regards,
Customer service department
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