The Gold Centre Reviews 116

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

5 🌟 service from The Gold Centre, communication from Charlie via email and then in person. I had some jewellery repairs done and Charlie explained throughout exactly what he was going to do as one pi... See more

Rated 5 out of 5 stars

Amazing customer service! Honestly cannot recommend enough, Kirk was super patient and accommodating to an anxious 4year old wanting her ears pierced but scared. He was informative on the best aft... See more

Rated 5 out of 5 stars

We had to resize my husbands platinum ring as it was purchased too large. After having no luck from visiting Malabar in Dubai, we eventually found The Gold Centre’s Kirk who did a brilliant job making... See more

Rated 5 out of 5 stars

Whilst searching for a very particular ring I came across The Gold Centre and was instantly impressed with the customer service provided by Kirk Pomal. He listened carefully to what I was looking for... See more

Company details

  1. Jewelry Store

Information provided by various external sources

We are a family owned business, established for over 30 years. We specialise in gold and silver jewellery, diamonds, watches and pre-owned designer watches. We aim to provide the highest quality service to our customers so that each shopping experience is unique.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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Rated 5 out of 5 stars

Fab customer service

Had a clasp on a gold necklace repaired. Really good customer service, brought in the necklace and it was repaired within the hour.
Will definitely be coming back!

March 6, 2024
Unprompted review
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Reply from The Gold Centre

Thanks Kitty, We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon
Team: Gold Centre

Rated 4 out of 5 stars

Good service

Good service. Transformed jewellery as well as repair in good time. Would recommend for quality and friendly service.

February 22, 2024
Unprompted review
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Reply from The Gold Centre


Hi William, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers
Team:Gold Centre

Rated 4 out of 5 stars
The Gold Centre logo

Reply from The Gold Centre

We really appreciate you taking the time to leave us a review, Henry These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
Team:Gold Centre

Rated 5 out of 5 stars

The best gold shop in town

Hi all I was very pleased with the service I had a necklace that had broken I took it to a very nice gentleman called kirk and the job he done was amazing I thought it couldn't be fixed I dropped it of at 4pm and he said come back the next day to pick it up wow I really recommend this shop and the price was so good aswell thank you 😊

January 5, 2024
Unprompted review
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Reply from The Gold Centre

We’re really grateful and appreciate you taking the time to share your rating with us.
Team:Gold Centre

Rated 5 out of 5 stars

Excellent experience

Excellent experience, the staff was nice and helpful and very quick to assist.
Highly recommend.

January 13, 2024
Unprompted review
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Reply from The Gold Centre

Thanks for the ( 5 ) star review, Marie. You made our day! We look forward to making your day again real soon.
Team:Gold Centre

Rated 5 out of 5 stars

Very helpful & good value.

October 11, 2023
Unprompted review
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Reply from The Gold Centre

Dear Fiano, Thank you very for taking time to give us a {5} star review, You made our day! We look forward to making your day again real soon.

Team:Gold Centre

Rated 1 out of 5 stars

I think I had the worst experience from…

I think I had the worst experience from this store in the whole world, the worst quality and the worst service, the worst customer behavior, please don't trust them, when I went there several times they didn't pay attention and another lady came and like me She complained about them.

April 13, 2023
Unprompted review
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Reply from The Gold Centre

Dear Rishanak,
I think you’re getting mixed up with another Gold Centre similar name, we respect our customers and we’re never rude to anyone.
We never had any complaints you can check our other reviews,, that says it all.
Kind regards
Charlie

Rated 5 out of 5 stars

The best jewellers in town

The best jewellers in town ! I have been using the shop in Fulham for over 20 years for repairing valuable old family jewellery to buying contemporary pieces and watches. Always honest, charming, efficient service without being over pushy or charging a fortune. A jewel in Fulham. Thank you.

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect engagement ring - bespoke design and great price

I met with Charlie to get an engagement ring for my other half. Charlie was attentive and listened to my very specific requests and was able to draw up a cad design for me. He also gave me a great price and a beautiful centre stone.

A few months later I returned to also order the wedding bands and this process was good and seamless. Very happy with the rings and the end result and I couldn’t recommend Gold Centre enough. Thank you for everything and making this process as special as possible.

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

Kirk was amazing in helping us adjust a…

Kirk was amazing in helping us adjust a signet ring (twice!) we had bought from him. We was quite sceptical about ordering online incase it didn’t fit but it was no bother to him at all & the ring is perfect! Highly recommend.

October 2, 2022
Rated 5 out of 5 stars

Kirk is amazing

This is the best jewelers in London.
Kirk is so friendly and helpful, we have been going to him for 30 years.
Today he handmade my daughters each a necklace with their name on and they are so beautiful, thank you so much Kirk.

September 2, 2022
Unprompted review
Rated 5 out of 5 stars

Customer service was 10/10

Kirk, has a wonderful customer service, he was lovely and attentive . He made our experience quick and easy without charging you an arm and a leg.

I’m glad to have found a good local jewellers.

April 14, 2022
Unprompted review

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