Scam company, don’t deserve a star at all, l ordered a Mario and Sonic game for a Nintendo Switch on November 26th, l have sent 20 emails and hung on the phone to their support for four hours with no... See more
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Ordered luigis mansion 3 on 17th November order no 1615 haven't heard anything since tried asking when it was coming no reply then sent another ticket to cancel it but still nothing. Their trading ad... See more
Company replied
Ordered Luigi's mansion on the 15th November had no more updates since then. Since Monday been on the phone for over 2hours each day waiting to get past caller 3 which was unsuccessful sent emails an... See more
I ordered a switch pokemon sword game from them on black Friday. It was a great price for my boyfriend at £38 which is much cheaper than anywhere else. It took my money but I never even had a confirma... See more
Company details
Information provided by various external sources
Get ready to live the #GoldmanLife with new offers everyday. Why shop anywhere else?
Contact info
Unit 24 Highcroft Industrial Estate, Enterprise Road, PO8 0BT, Waterlooville, United Kingdom
- 0800 464 7102
- concierge@goldmanexpress.co.uk
- goldmanexpress.co.uk
People also looked at
This company is a joke can’t even get…
This company is a joke can’t even get hold of them don’t reply back to emails I can see how others have managed to talk to anyone taken my money without delivery of my game do not buy from them
November 22, 2019
Unprompted review
Worrying
When I ordered the new Pokemon game over a week ago, before the official release date, I chose Goldman Express because the price was so good. They said they would email me an update on my order once it had be processed, however I still haven't heard anything. Since the time that I ordered, this TrustPilot page had been set up and a lot of people are reporting the same kind of experience as me. I have become so doubtful that I will receive my product that I have contacted Amazon Pay (glad I chose that payment method!) and they're sending a refund request to Goldman. Fingers crossed the money comes back soon!
November 22, 2019
DO NOT USE THIS SITE
There are no replies to any methods used to try and contact them. I ordered Pokemon Sword on the 8th and have yet to receive a dispatch email from them. If it is a supply issue the game is still showing as stocked on their website so do not believe there is a delay or stock shortfall. Looking over other reviews they seem to be striking any negative reviews on here making me believe they are trying to cover up their problem. Which should be reason enough for you not to trust them. My Order number from the site was #1156, my amazon payment Checkout was #11842831843405.
Both emailed c********@goldmanexpress.co.uk and phoned their 0800 number. I have photos and video evidence of being left in the call long past an hour and of being 'next in line' for 45 minutes!
Please please please do not purchase through this site.
November 21, 2019
Unprompted review
Really bad communication
Paid for pokemon sword on the 13th of October and have still not received any information on when it will be delivered to me. Emailed them twice with no reply and spent over an hour on hold twice on the phone without an answer. Would just like to know what's happening with my order but cannot seem to get in touch with anyone at all...
November 21, 2019
Order #1357
As per your reply to my review.
As stated I’ve tried to contact yourselves for 3 days with no response, my order should have arrived by now but I have had no update, your communication as a company is terrible. I contacted amazon as i could not get in touch and you ignored my email.
Please cancel my order, I’ll email you this as well, if that’s what you need. I find it very odd that this is the only platform you respond on.
Thanks
Adam
Order #1357
November 20, 2019
Unprompted review
Bad Communicator
Bad Communicator : I received 1 item ok, but when trying to contact for another item not despatched I get NO answer on Emails and every time I call I am always number 4 in queue, so Goldman Express ramp up your communications and reviews will be better
November 20, 2019
If only every store could be like this
If only every store could be like this. Great prices and great service. Thank you Goldman express for showing how we do in the south! Okay support service.
November 19, 2019
Unprompted review
Reply from Goldman Express
Good afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear that we were able to impress and I hope that we can look forward to offering more of the same in the future!
Thanks again,
Charles - Goldman Customer Experience Team
Slight issue with one of the games
Slight issue with one of the games. They were quick to exchange it. Didn't even need to send in the previous order.
November 19, 2019
Unprompted review
Reply from Goldman Express
Good afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear that we were able to impress and I hope that we can look forward to offering more of the same in the future!
Thanks again,
Charles - Goldman Customer Experience Team
Good experience with GoldmanExpress
Good experience with Goldman cannot fault it . Honest prices they beat the high st price for my game (modern warfare) and offered up quick shipping . Large variety of stock so would definitely come back and shop again. Thank you !!
November 19, 2019
Unprompted review
Reply from Goldman Express
Good afternoon,
Thank you for taking the time to leave us a review.
I'm glad to hear that we were able to impress and I hope that we can look forward to offering more of the same in the future!
Thanks again,
Charles - Goldman Customer Experience Team
DO NOT USE THIS SITE
I ordered Pokemon Sword and Shield on the 5th of November.
On the 15th of November I received and email saying my order was cancelled because they are only taking Amazon Pay and bank transfer customers now.
The email said I would receive a refund but I have received nothing. The 03302328484 number given in my email isn't a real number and the 0800 number on their website puts you in a waiting list.
I was number 4 in the waiting list and was on hold for over an hour when they just hung up.
My order number is #1105
November 19, 2019
Unprompted review
Reply from Goldman Express
Good evening Mr. Gray,
Thank you for taking the time to post here.
We do have direct support channels that you can contact, they are clearly listed on our website. We only have 1 support line and that is the 0800 number mentioned. There is no waiting list or voicemail, simply a hold system as we get through the calls. We only have 1 support agent so please do hang on. It is quicker to email in .
We had issued the refund to your Amex ending in *1001 so please do chase the matter with them. We cannot control when they choose to release the money back to you. But it has long left us.
Wishing you a wonderful week.
Kindest regards,
Charles
Goldman Customer Experience Team
trustpilot you are being scammed
trustpilot you are being scammed by the scammers goldman express
they work there scam not only in the uk but in the us and south america there phone number is fake as is there 0800 number ,
no one who makes purchase will receive goods, paypal as stopped
there involvement too many complaints and I believe amazon are
on the verge of doing the same,
November 18, 2019
Unprompted review
Reply from Goldman Express
Good evening Mr. Frost,
Thank you for taking the time to post your comments here. I will be happy to help with your points.
We operate only in the UK and ship only to UK customers. I am not sure who you are referring to in the US and South America, but there is only one Goldman Express and that is us here in the South of England.
Our contact information is clearly listed on our website. We only have 1 contact number so I am not sure why you are saying we have two numbers which do not work. I invite you to check upon our contact page and use the correct details: https://GoldmanExpress.co.uk/pages/contact-us
Hundreds of customers have received their products. We are a business and so to continue running a successful business customers must receive their orders. I am not sure why you are commenting on how we should run our payment systems -- we take a variety of payments such as standard debit/credit cards and Amazon Pay. We dropped using PayPal since they took too big a percentage fee from the order to make it viable for us.
It is sad that you cannot reflect upon all the great points that so many consumers love about our company. We help thousands live the Goldman life but offering our favourite products at amazing prices. I am sorry that you choose not to be a part of that.
Wishing you a fantastic week.
Kindest regards,
Charles
Customer Experience Team
Fake company.Fraud company.
LIE LIE LIE
Fake Company.They just doing money wash.
Fake information.
Fake location. There is no shop in the postcode.
No email reply,but if u wanna cancle your order it will reply u within 1min.
No phone reply.
This company is just trying to wash money,u pay and then you have to cancel the order, cuz they do not send u the package.
Like the others said, i ordered my pokemon shield and sword dual pack by amazon pay at 14sep, it has been almost 5 days, and i still have no delivery information, there is also no cancel and refund button in the whole website. Which means dat once u paid u have no method to cancle the order by yourself. I have checked the postcode on google earth, there is no company in here man! If u try to contact them by email and telephone, I'm glad to tell you, I have waited to talk to the representative on the telephone from11:00-1:00.And im still waiting. How many representatives do u got ?1?or2?
I have already called the police station. And i need my money back today.
Now here comes the people who work in the company.There is no 5 star comments from the whole week ,once I upload my comments,now there are four 5 star comments appeared within 30min.Show me the order information plz .My order number is #1438.All the good comments were wrote by Name+Num with no photos.Kevin66? John55?JimP?Stephen123?Check the bad comments,people are real with full name and photos.
November 18, 2019
Unprompted review
Reply from Goldman Express
Dear Mr. Yao,
Many thanks for taking the time to comment. We truly respect the opportunity to help alleviate your concerns here today.
First, when you ordered the product it states clearly that dispatch is usually around 3-5 working days. You made your order #1438 on the 14th November, which is 4 days ago today, that is still perfectly clear as to the conditions in which you purchased the item. If you wanted it faster, we do have VIP shipping available in 2 days which a number of our customers regularly use.
Second, please do not disrepect Waterlooville. This is our home and a great community. This great town has done nothing to you to deserve such comments. It is irrelevant. A small independent store like us cannot afford to be in London, so it is really upsetting that you rate a company based on their geographical location. And yes, we only have 1 phone representative who is currently working flat out. So again please do not be disrespectful to our kind staff.
Third, under UK law you have 21 days to cancel your order. Our contact information is clearly listed on our website: https://GoldmanExpress.co.uk/pages/contact-us
Again, we would like to thank you for the chance to reflect on your concerns. If you would like a refund then please go through the appropriate channels. We do not use TrustPilot as a valid customer interface and would require you to call or email to have cancellation confirmation at our domain point.
Wishing you a fantastic start to the week.
Kindest regards,
Charles
Goldman Customer Experience Team
Scam
I pre ordered the Pokemon sword and shield duel addition on the 7th November as everyone else I got the email on the 15th November about my order being cancelled as I paid through PayPal. I then rebordered it using amazon pay, I emailed to ask about when should I expect my refund because of reordering a £94 game TWICE I made a mistake on the email by saying I’d ordered through Apple Pay and not amazon pay and the only correspondence I had to email was that I couldn’t of paid through Apple Pay, no answer regarding my refund, no answer to when I said I had some questions about the games. I am still awaiting a refund and have currently been on hold since 10:31am as caller number 2 apparently, I am not happy as I am £194 down with no game that was a preorder!
November 18, 2019
Unprompted review
Reply from Goldman Express
Good afternoon Ms. Beeston,
Many thanks for voicing your concerns and taking the time to comment today.
I would like to again remind you as per our correspondence by email, that your first order was cancelled and refunded by PayPal. This order is now cancelled and refunded and does not exist on our system anymore.
And yes the second time you stated you paid with Apple Pay which we do not support on the site, therefore we closed the support ticket and did not reply further.
If you would like to cancel your order then please use the relevant channels as clearly listed on our site: https://GoldmanExpress.co.uk/pages/contact-us
We will of course get back to you in due time. You have 21 days from order to cancel.
Wishing you a wonderful afternoon out in Stoke!
Kindest regards,
Charles
Goldman Customer Experience Team
Lies,lies,lies
Lies.express!
This is a response to the reply from Goldmanexpress. What they failed to mention was that they cancelled the order on the 15th November. Having signed me up to their wretched loyalty scheme they then blamed fraudulent activity by a minority of their customers as a reason to cancel the order. The cheek of these crooks.
They are now obviously anxious to rip more people off for the xmas market. You want to restore your reputation. Give me my money back.
Message to the authorities.
This is real crime. I feel like a real victim. Please put these people in prison. How do they register their company with fake phone numbers and a bought company address?
November 17, 2019
Unprompted review
Reply from Goldman Express
Good evening again Mr. Skry,
Thank you again for taken the time out to voice your concerns. We really do appreciate it.
As said before, your order was cancelled amongst others due to issues with some debit/credit and PayPal issues. All orders from Amazon Pay and other methods are still going ahead as usual. As stated in the email, if you wish to re-order using another method then your ahead will be go ahead and be fulfilled.
Your order number #1243 was refunded to your Mastercard ending in *7591. Please do contact your bank from now on as it may take up to 5 working days for the funds to reflect back into your account. This is up to your banking partner and it now lies in their hands.
Again we do feel truly saddened that you feel offering an exciting rewards system to our customers is a bad thing. If you would like to contact us then please do feel free to tell us how we can improve our loved My Goldman X rewards system. Perhaps you need some further explanation on the benefits of the system, we would be more than happy to keep you informed.
And once again, our contact details are all clearly listed on our website: https://GoldmanExpress.co.uk/pages/contact-us
Thank you for the opportunity to help alleviate your concerns.
Wishing you a wonderful weekend and resting Sunday.
Kindest regards,
Charles
Goldman Customer Experience Team
I ordered a game on the 4th November…
I ordered a game on the 4th November with (3-5 days delivery) and as of 15th November I’ve received no delivery. The Customer Service offered from them is appalling, their hotline is perpetually goes to voicemail and they do not reply emails at all. I’ve reported them to ActionFraud and my bank too.
DO NOT BUY FROM THEM!
November 15, 2019
Unprompted review
Reply from Goldman Express
Good evening Ike, thank you so much for your comment and taking the time to get in touch.
You purchased Luigi's Mansion 3 with the regular free shipping. This has a 3-5 day processing period. This is how we manage to keep our prices way below other retailers.
If you have an issue with your order we would invite you to first get in touch directly with us before posting malicious comments online.
Our contact information is clearly listed on our website: https://GoldmanExpress.co.uk/pages/contact-us
I am not sure what you are referring to regarding our customer support line. We do not operate a voicemail service. Please take a look at our contact page for the correct number as I feel perhaps you were dialling someone else by mistake.
Wishing you all the best,
Charles
Goldman Customer Experience Team
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