Golfado 

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See what reviewers are saying

Rated 1 out of 5 stars

I am happy to report that I received an email from Westminster Trading Standards confirming that the Trade Mark Representative has confirmed the shoes I received were counterfeit. Golfado was advised... See more

Rated 1 out of 5 stars

Scammers!!!! Refusing to refund an item that was returned back to them!!! Waiting for bank chargeback and will be reporting Golfado every where I can. Ignore emails and brush off concerns.

Rated 1 out of 5 stars

Please don't waste your money on this bunch of scammers. You'll receive cheap, Chinese-made counterfeit items and discover that Golfado break UK trading standards legislation by trying to then con cu... See more

Rated 1 out of 5 stars

Sent wrong size, refusing to accept responsibility. Return address is in US so costly to return. I Suspect shoes are counterfeit anyway ! Still going back and forth trying to resolve. Keep offering %... See more

Company details

  1. Golf shop
  2. Sporting Goods Store

Written by the company

At Golfado, our vision is to lead a connected and passionate golf community built around performance, style, and shared experience. We’re creating more than a store — we’re building a brand that listens to its customers, values their feedback, and evolves with the sport.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent FAKE shoes!

Sent FAKE shoes!! Refused a refund so now I’ve reported them & got my bank involved.

Don’t touch with a barge poll!!!

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. 100% a Scam. DO NOT PURCHASE ANY ITEMS FROM THEM.. They sent me the wrong trainers. Then like so many people have said in their reviews. Offered 40% of the price to keep them. Then informed that they would need to be shipped to the US for a refund. I’ve filed a section 75 refund with my card company now to get my refund.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

So so bad

So so bad!
I ordered New Balance Trainers for £80 and I received too small, fake, ugly trainers. They offered me 30% return. For fake trainers!!! And do not want to cover the return package costs, as it should be send to America even tho the address is in London? I am so so so disappointed. I just lost my money, time and lost probably some hair from the stress. Thanks a lot

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

I bought some new balance trainers for women although only a choice of 3 had all the sizes pleased with purchase good quality and good price. Recommend them are a genuine site!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I ordered a a pair of New Balance shoes on 16 July. I had a question regarding shipping and sent them an email on 22 July and received a polite and informative email response the following day on 23 July. The New Balance shoes are original with original tags etc and arrived on 28 July, within the provided 5-10 business day window.
Great price and customer service.

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give a zero I would!!

If I could give a zero I would! Ordered without looking at the reviews- big mistake! Sent an email saying cancel before dispatching didn’t hear back for 5 days and then they send this message when I haven’t even received the order!! They know they are sending fakes which is disgusting. Recover the below email which is automated ( AS I DONT HAVE THE GOODS)We understand that the item was not quite right. Normally, to receive a full refund, returns need to be sent back to our U.S. warehouse, which is where your product was originally sourced from. However, we understand that returning to the U.S. can be costly and complicated, especially from the UK.

To make things easier and avoid the hassle of international shipping, we’re offering a 30% partial refund, and you may keep the item — no need to send it back.

Please let us know if this solution works for you, and we’ll process the refund promptly.

Raised with my payment provider and trading standards. Clearly not alone here!! Customer service is non existent and same email copy and pasted.

July 26, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered ASICS Novablast 5 with standard…

Ordered ASICS Novablast 5 with standard delivery and received an order confirmation text instead of email and have still not received them, I sent the company a request for an update and got an email stating they were in transit. I have now asked to cancel my order and I am waiting for a response.

Update **
I received an email- which stated they would cancel my order and give me a refund but they would deduct 10% as a cancellation fee? I then requested a full refund again and I am still waiting to hear back.
Update **
I have still heard NOTHING from the company since requesting a full refund???
Update***
After sending several messages through their contact us page stating my consumer rights and raising the transaction with my bank I received a full refund from the company. I have unfortunately been receiving a lot of junk emails from numerous senders I do not recognise and have now flagged these with my email account holder and authorities so they are able to trace exactly where/when my details were leaked.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE - FAKE MERCHANDISE!!!

Sold me fake New Balance trainers. Asked for a refund and was offered 30% discount to keep product safe areas of a full refund😡…will never shop there again and will report them to Trading Standards. Have raised a payment dispute with my card provider

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

The Titleist ProV1 golf balls

The Titleist ProV1 golf balls they are selling are fakes . They look the part but are duller, not the same weight or texture as the real deal . They took 3 weeks to arrive from China given the tracking info received, despite the packaging saying Cannock on the packaging .
Do not order these

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE FAKE FAKE!!!!

PLEASE PLEASE DO NOT PURCHASE FROM HERE!!!
This company is selling fake goods, do not fall for it, they won't give you a refund either!
Will be reporting to trading standards and citizens advice.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

FAKE New balance 327 trainers. Do not order from here

*Further Edit*
I have ordered a pair from a legitimate UK retailer and viewing the shoes side by side it is very clear that these shoes from Golfado are fake. When I told Golfado this, the response was 30% refund and to keep the shoes! Shame I can't upload a photo to show the difference, but it is very obvious if you know the shoe or have one to compare

AVOID AT ALL COSTS. Escalated through my payment provider to get my money back

*EDIT* you can see from the shop reaponse that they are taking no responsibility for the error. Look at the website it clearly says UK size 8 and the box I got says UK 7.5. Avoid. I will open a dispute with my bank as this is against UK consumer rights

Do not order from here. I bought a pair of New Balance trainers. When they came they sent a US size rather than UK size as was noted on their website and my order invoice . US sizing is a good half size smaller, so they were too small for my feet. I asked for a replacement in the right size and a returns label for the wrong order. They replied it costs too much to send back and offered a 30% refund.......??!?! On a pair of expensive trainers too small for me to wear that they sent in error? Eh? When I said no, I want full refund, they said I need to return them at cost to me (wh8ch they had already said was expensive as had to go back to the US) when it was their mistake. Issue is still ongoing. About to make a dispute through my payment provider.

July 21, 2025
Unprompted review
Golfado logo

Reply from Golfado

Hi Sarah, Thank you for your feedback. We’d like to clarify a few important points regarding your order.

The shoes were shipped based on the foot length (in cm) you selected at checkout, as this is the most accurate sizing method — much more reliable than label size alone, especially across international brands like New Balance, where conversions may vary.

We understand the sizing didn't meet your expectations, and for that reason, we offered a partial refund to save you the time and cost of international return shipping. Alternatively, you are welcome to return the shoes to the original shipping location.

We’re here to assist you fairly and within the scope of our policies. If you choose to proceed with a return, we’ll process your refund accordingly once the item is received.

Best regards,
Golfado Support Team

Rated 1 out of 5 stars

Novablast shoes came after 10 days

update: after having accused me of lying first, now here they admit a mistake however I confirm I have not received any email from them indicating any of the below.
-----
Novablast shoes came after 10 days. I tried to cancel via email before shipping but had no reply. Shoes are clearly fake: on the side the writing says FFBlostMAX instead of FFBlastMAX

July 23, 2025
Golfado logo

Reply from Golfado

Thank you for your feedback, and we're truly sorry for the issue you experienced.

After checking internally, we discovered that our supplier mistakenly included a pair of refurbished shoes in your order. They stock both new and refurbished versions, and unfortunately, our shipping department did not catch this during packing. This was a genuine error and not something we take lightly.

Please note that your full refund has already been processed, and we sincerely apologize for the inconvenience caused. We’re taking extra steps with our supplier and team to ensure this does not happen again.

Thank you for bringing this to our attention.

Best regards,
Golfado Support Team

Rated 1 out of 5 stars

Avoid

Be careful ordering from this company . I fell for the fake pro v1 golf balls. Ordered online, stupidly not checking other reviews that they were fake. Contacted them by email where they admitted "that the item wasn’t quite right” their words, and offered a 30% discount.. No thanks, so I refused delivery by RM and ask them to return parcel to sender. Return address on parcel 153 Blakeney way Cannock WS11 8LD. Consumer rights says you can refuse a parcel if you have suspicions it’s not the genuine article that you believed you were ordering and that you should be fully refunded. But these rules don’t apply for Golfado, they still want me to send parcel back to America even though its not in my possession.! I now have no other option but to contact my bank and report this as fraud I will also forward my complaint to trading stands.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs. FAKE GOODS

Avoid at all costs. Fake goods from Ch!na. Ordered New Balance and firstly queried why they were taking more than a week to be dispatched. Received the usual generic, make no sense email back. Then two days later shipping info, from a strange ‘company’ in China that you couldn’t actually click on the link they tell you to.
Low and behold, ten days later they arrive, not even good fakes.
Emailed them and they offered me 30% refund to keep as “they had an unusual shipping and returns method whereby they had to go via the USA”. Haha, i know, laughable.
Just shocking how they now set up fake companies looking so legit.
Stick with the big companies you know

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE. They sell fake Chinese items and are well known to operate through several website and on shopify.

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

Zero response

Ordered on 10th July, still nothing. I have sent two 'contact me' questions ('we will respond within 24 hr') - No you don't - no response at all to either contact form or email.
Avoid Avoid Avoid - Stick to reputable suppliers and pay a bit more

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Bought 3 boxes of pro v1’s

Bought 3 boxes of pro v1’s - 2 as prizes and one for myself. After the first hole is using one of the balls, the Titleist marking on the ball became smudged. Obvious also from hitting the ball it wasn’t right. Switched to second ball and after a couple of holes, again Titleist marking smudged. Not happy that goods being sold are potentially not the real deal.

June 30, 2025
Unprompted review

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