We had been recommended by other families to look at Good Life Sorted as our father has Alzheimer’s & as we all know more care & help is needed as this disease progresses.You get to choose from local... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Good Life Sorted provides affordable home help services and companionship to elderly people, enabling them to live independently at home. We connect friendly local 'Helpers' who have been vetted, trained and insured with older people to provide a range of services including cleaning and laundry, shopping and errands, meal preparation, medication reminders and transport. We currently operate across Dorset and Hampshire in the south of England.
Contact info
United Kingdom
- 0808 164 8338
- hello@goodlifesorted.com
- goodlifesorted.com
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company has made a huge difference…
This company has made a huge difference to my life. Being disabled and having adhd means I struggle with my home organisation and I get exhausted due to medication and sleep issues. So, having someone who is so well matched to me, here once a week to do the basics I need doing in the house, just makes me feel so much better
I so look forward to visits from my…
I so look forward to visits from my helper to be able to go out for a coffee and little walk. It is therapy for me and my helper too!
Good Life Sorted has enabled me to be a helper and companion in my local area....
The relationship with my customers is very rewarding, satisfying and of mutual benefit - I know I am being helpful by attending to some of the tasks my customers struggle to do alone, but the conversations, laughter and companionship we share make for time well spent together.
The team at GLS are always efficient, willing to help with any queries, and are constantly updating and evolving systems taking the Helpers and Customers views into account.
Thanks to GLS for providing a valued, professional service which has enabled me to build good community friendships and purpose within my local neighbourhood.
The help we recieve is excellent
The help we recieve is excellent. Friendly, trustworthy and mostly having social interaction.
Our Good Life Sorted Helper has been an absolute godsend
Good Life Sorted were recommended to us by our Alzheimer and Dementia Support Worker as a good resource for my elderly parents. Dad has Alzheimers and mum has physical disabilities, but both were extremely reluctant to receive any professional help at home and had previously rejected all offers and suggestions of carers or any other type of support, even after a few falls at home resulting in hospital admissions. This was becoming quite a worry for the family. Our Good Life Sorted Helper has been an absolute godsend since she started a year ago. She understood mum and dad straight away and took time to get to know them and understand their wants and needs at home. She let them set the pace and gain confidence in having her in the house and she is now a very welcomed and valued part of my parents’ lives. She is caring, patient, extremely reliable and goes above and beyond to provide my parents with any help they need during her visit. Her weekly visits for a chat, to pick up shopping and collect a fish and chip lunch have made a massive difference to my parents’ quality of life and they both look forward to Tuesdays when they see her. Our Helper is very positive in her attitude and will always offer to help out if we have an unexpected crisis. She always acts with the utmost professionalism and communicates really well with the family. Her genuine interest in my parents and her calm, caring nature has endeared her to them, and they often express how very lucky they feel to have her in their lives. We as a family also feel extremely lucky to have our Good Life Sorted Helper as we have someone we trust who is checking in on our parents every week, someone we know gives our parents the practical support they need at home and someone who also brings some independence and happiness into their lives.
I have worked with GLS for two years as a Helper
I have worked with GLS for two years as a helper. If I have ever had any issues with a client, the office team have always gotten back to me quickly with an answer.
Helpers are self employed but I felt more supported and valued in this role than I ever have working for a company directly.
Also my clients and there family's have never had a bad word to say about any aspect of the help/service they receive from GLS. In fact its usually "I wish we had known about you sooner"
Being a helper is valuable to so many.
Being self employed but with Good Life Sorted has been the most rewarding job that I'd wish I'd have done years ago. They are supportive and professional. Managing your own customers and your hours is simple using their app. Additional training and help is always available. Being a helper with Good Life Sorted I'd recommend 100%.
A first class company did exactly as…
A first class company did exactly as they promised.
Jeffre gibson.
My GoodlifeSorted career not only helps…
My GoodlifeSorted career not only helps me but gives a purpose for living
Helpers are positive and encouraging
Helpers are positive and encouraging, and responsive to the needs of clients, and ease the problems of daily life for those who need such assistance.
Excellent support for my Godmother
I am delighted with the support for my godmother. Donna is a very personable young woman who has a bright and cheery personality which is just what is needed for someone housebound. We have excellent communication which is very reassuring for me too.
This company clearly puts excellent communication with clients and families as a high priority.
Helping others
Working with Good life sorted has to be the best roll yet! I pride myself in helping people to live longer independently at home. The office staff are always extremely helpful prompt and supportive. Training is offered regularly, which is really useful, and I love working with this company.
A great success.
Our Mums good life sorted helper comes twice a week for shopping trips, outings, and companionship, she is kind, patient and supportive. Our Mum was reluctant to have a helper for a long time but as soon as they met the helper put my Mum at ease and has fitted in really well.
Making a real difference!
Becoming a Good Life Helper has provided me with opportunities to work alongside such wonderfully individual and interesting people. Our approach to scheduling enables helpers and customers to establish positive ongoing relationships, with identified timings that work well for both. Working closely with our customers provides flexibility and a true understanding of individual need. Although I am able to plan my own working hours and distance travelled etc. The Good Life Sorted team are always on hand to support me, my customers and their families, ensuring positive outcomes for all. I am really proud to be playing a role in an organisation as inspirational as Good Life Sorted. Making a real difference is the company focus and the rewards are many fold for everyone involved.
We need more than five stars!
We rely on Pam, who looks after us for three days each week, for an hour - she is multi-skilled, dynamic, but also a good listener and a good story-teller. She is indispensable! Valerie and Cliff need more than five stars to give her.
Corinne comes for one hour a week, but also covered for Pam when she was on holiday. She is companiable, a good story-teller, humourous, thorough in what she does. She has valuable insights into Parkinson's Disease. Her Saturday visits enrich our weekend.
Excellent experience
I have experienced this agency to be reliable, supportive and accountable whilst being registered with them as a helper. They genuinly care about their customers.
Did not work for us sadly
Must be a lot of luck in who you have and meet and greet may appear to go ok but did not work for us. Very disappointing, at a time of stress when a relative needs assistance you look for help and support. Did not attend for the time logged, rushed in and out as quickly as possible.
I expect someone will reply and say we did not pay for the visit, we were offered to meet another helper, true, but that is not the point. Lost three weeks on this, the help was really needed and ended up feeling very let down.

Reply from Good Life Sorted
Excellent support
I am very impressed with the service Good Life Sorted offer. When I contacted them for help for my mother I wasn't really sure what to expect and was quite surprised that they wanted to hear about what my mother was like and her interests. This was in order to match her up with the most suitable helper and I am pleased to say they did really well with that. Dorothy is a godsend. She is kind, efficient and dedicated to doing the best she can to help my mother and will do absolutely anything from walking and talking to cleaning. I am so grateful to know that Dorothy is there helping my mother when I cannot.
Untitled
The content and feel of this survey is aggressive, which makes me not want to co-operate. (This may say more about me).
Excellent carer
Excellent carer, very organised, would highly recommend. My mother is well looked after and is very happy. Thanks Good life sorted!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







