GoPrimal Reviews 

Trustworthy and fantastic customer experience! Clear communication on shipment status.

Ordered on friday, got the package in saturday. Top service 👌

Super fast delivery (got my products the next day), will update when i tested the products more, but i already feel better (post covid infection) after one week of fishoil and d3.

Simple ordering process online, great products and super fast delivery !!

For me the Best Products in their line of business.
Customer-Service is straightforward and always available within a few minutes.
Quality of the Products are tailored for every athlete, wether Pro or Amateur.
Both thumbs up, everything you‘d expect from a Company.

amazing product, great quality! I have been using it for YEARS and it is the best ive found. Not to mention the delivery was SUPER fast!

Best products. Everything perfect

The Product is great.

But the service was lifted late and something to be desired. For example, as a point of sale you have to order everything per 6 or more. This is quite annoying when the sales of the different products are not synchronized with each other. And nowadays it takes more than 4 days for the order to be delivered. Also the fact that you already have to pay as the point of sale in advance, which is out of the question in B2B. Anyway these days. But the products are great, that's the most important thing.

Super fast delivery!
Received the pay with some protein bars missing so I sent an email about this. I got an immediate response and apology, and the missing bars were delivered to me the next day with no hassle. Great customer service.

i preffer to use products from clean sources like these ones from GOPrimal. it's my 3rd time to get things from them and i feel OK, also the focus and stamina seems to be increased . regarding the protein i will give it another go because it takes some time to assimilate . overall -> i like them

Great product and such a fast delivery to the UK!

I have been using the service of GoPrimal for over a year now. Quick delivery, and the products are always in great shape on arrival ( boxes / packages etc. )

Great and fast way of shopping. Products life totally up to what they promise. That’s not the norm with supplements. Highly recommend for their quality, fast and reliable service.

Recently ordered products from GoPrimal for the second time within the last two months.

No problems at all with the first order, but unfortunately some minor issues with the shipping of the second (the currier lost the package). Luckily It was easy to get in contact with GoPrimal's customer service, who were very helpfull sorting out the problem, and actually decided to sent me some new products right away.

Thanks again for the good service!

I placed an order that I never got a tracking no., after a few days, I contacted support and they told me that the order was already delivered..., with my surprise came a tracking and from that tracking I saw that the order was delivered to someone else so, I contacted support again and they told me that they don't care about the order when it has been dispatched cause they lost track.

—— Please check reply from vendor then read that —-

First of all, Im complaining about a delivery service not the products you are selling and delivery is part of your company, otherwise the customer cannot get your products so, I guess its fair that if I had a bad experience I should talk about it for those other customers that can experience the same.

Second, I basically don’t care who will be the courier. I placed an order so, next thing im expecting will be for example a tracking info or an email about the status of my orders, or something similar however, I did get nothing and I only got it when I contacted support. Why didn’t you send the track info when you received from the courier? I don’t fully believe that the COVID-19 situation policy will be deliver the package to the neighbor. I got packages from lot of different companies and never happened this before but this didn’t make me unhappy, again the problem is not getting any notification about the status of the package and got the surprise later when contacting support and receive the info that the package was already delivered 4 days ago.. and adding that support told me that they cannot control anything after the package has been dispatched. This makes me thing that you don’t care if your valuable customer has received your fantastic products. I think you can improve this area a lot and Im just giving you feedback about it.

Now, lets talk about customer services. Yes, they replied fast however, fast does not mean good.

I think the guy who assisted me was effective, he tried to offer a solution but he was a little aggressive on the manners defending their interests.

Now, Im getting an unhappy and a little aggressive answer from this rate experience. Would you really be happy placing an order from a company who answers you back this way? Think about it please so, maybe your quote applies more to you than me.

Not everybody should rate you 5 stars and I think its good that time to time you get this kind of feedback.

Maybe next time I will be more lucky and I will receive the goods myself ...

I cannot give a review about the products yet but I will do it soon, just wait for it.