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Rated 5 out of 5 stars

Can’t fault Gordon when it comes to dealing with my annual boiler service. Always prompt, clean and tidy and really takes care of his customers. Pricing is always reasonable and transparent. No hidden... See more

Company replied

Rated 1 out of 5 stars

Fitted a brand new boiler beginning of last year for our landlord ATAG. That was great no issues. After care, has been diabolical. Landlord has tried numerous times to ask him to come look at fault wi... See more

Company replied

Rated 5 out of 5 stars

Gordon visited our home at short notice to provide us with a gas safety certificate ahead of moving properties. Gordon is a great, friendly engineer ( even with children and especially dogs haha!) and... See more

Rated 5 out of 5 stars

Excellent service. Phoned on morning with problem with boiler. He knew problem straight away. Promised to come late afternoon but came earlier. Very polite,fixed within an hour at great price. Very fr... See more

Company details

  1. Plumber

Written by the company

Gordon Elliott Solutions offer high efficency boiler installations covering all areas in the northeast. At G.E.S we specialise in installing ATAG boilers which are Europes most energy efficent boiler. If you're considering a new boiler installation we can offer you a range of premium boilers from the impressive economiser combi boiler, regular and system boilers and the standard high efficency combi boiler too, all of which boast long warranty cover ranging from 10yrs, 12yrs or an impressive 14yrs. As a select partner and Ambassador of ATAG, we offer our customers a free site visit, system design and quotation procedure, giving you the confidence that you'll be getting quality installation from start to finish. ATAG boilers are renowned for their gas saving efficency and robust quality saving our customers money on their gas bills. We offer power flushing as a part of every installation giving your boiler the best conditions to run efficiently. G.E.S also install underfloor heating systems, which can be perfectly coupled with ATAG'S zoned mixing cabinets which allow different temperatures to leave the boiler for different heating zones, this allows homes to be completely and efficiently optimised using ATAG's intelligent integrated technology.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

64 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Badly let down!

Gordon is a great guy and used to be very reliable but I have been very badly let down over recent months. I’ve been left for months with broken central heating. I have been patient and understanding but had nothing but broken promises and loads of excuses. Appears to be a victim of own success and now only wants to take on very big jobs which is fair enough but should have just told me that at the start rather than giving me the run around.

August 3, 2024
Unprompted review
G.E.S logo

Reply from G.E.S

Thanks for your review....Unfortunately my van had a diesel injector issue and I broke down in Durham Just before the week you were away. This was rectified by my regular mechanic...... Even more bad news, as the replacement part was faulty and split down the thread and caused another breakdown.....the mechanic who I use and where the brand new part was purchased from was away on holiday in Benidorm....I had to wait several days for his return. All in all I lost approximately 12days, which as self employed is difficult to claw back. I had said that I'd do your work for you, but I hadn't sent a price or contract to start the job....You just assumed it would be nice to have the work done when you were away on holiday, but I wasn't in a position to do this, especially given the fact my vehicle was out of action, and we hadn't even sent a quotation to do the work or indeed have a contract in place. Sorry if you feel I've let you down.
G.E.S

Rated 5 out of 5 stars

Boiler replacement

From consultation to installation, Gordon replied quickly to all my communication requests and follow up questions. He gave a range of options for my boiler replacement, explaining clearly the different boilers I could choose from. On the day of installation, all went as discussed. I really can’t fault his workmanship and he tidied up too! All round great experience so I have no hesitation in highly recommending GES.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Does what he says!

We messaged Gordon one Tuesday evening after 6pm hoping to get someone out to have a look at fitting a new gas boiler and bathroom tap. Our 20 year old boiler had malfunctioned two days previously and we'd had no luck with other companies and at that point we were getting a little worried that we'd have no heat or hot water for some time. Gordon messaged straight back and came that very evening on his way back from another job. He explained about costs and makes of boilers and what would be best in our small home, he went out of his way to give us all the information we would need to make a decision. He said he would send the quotes the following day and he was true to his word, we chose an Atag boiler after reading some reviews of the company, with a 12 year warranty. Gordon came that same week to fit the new boiler and spent hours making sure everything was perfect and that we had heat and hot water. Unfortunately he wasn't able to fit the new tap as it was late but he came back to fit it after being ill for a few days. The boiler is amazing and works perfectly, it is certainly different to our old clunky one and the heat provided is amazing, we still can't believe it.

Gordon is a top man with good morales, he says what he means and does what he says. I really appreciate this method of business, it's nice to have someone go the extra mile for you and Gordon certainly did that. Very friendly and considerate. Many thanks for a brilliant job!

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service - highly recommend

After getting new boiler fitted incorrectly(not by Gordon, other gas engineer) and having a gas leak and gas being capped I reached out to Gordon 7am in the morning to ask if he would have any availability soon to come out and help us fix the gas leak and he came out in the afternoon the same day. He not only fixed the gas leak and got us back to having heating but also advised about other stuff as well as kindly agreed to have a look at other issues we have had. I could not recommend Gordon enough, professional, friendly, trustworthy and also incredibly knowledgable. Highly recommend!

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and cost efficient solutions

Gordon came to sort our boiler as we had ongoing issues with it since Christmas Day! He identified the issue and explained what he was doing along the way. He also went out of his way to keep the cost down and get our heating and hot water restored as soon as possible. Thank you for coming out so quickly & also explaining our best options going forward!

December 31, 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. A great bloke and felt confident and at ease having him fit a new ATAG boiler for me. A professional job very well done with little disruption. Very helpful, explained everything well and is very knowledgeable about the products. I wouldn't hesitate to use his services again and I highly recommend his service/work.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly…

Gordon was really helpful and friendly and sorted out the problem quickly and safely. Also as we had just moved in, he was very knowledgable about the boiler and central heating system we had in place and had some good tips. Will certainly use him again.

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Gordon put in a full central heating in…

Gordon put in a full central heating in for us last week, we are very pleased with it, the house is lovely and warm.Gordon was very professional and his work is excellent,the after care was also great he kept in touch with us afterwards to make sure everything was working properly. Would highly recommend him

December 16, 2023
Unprompted review
Rated 5 out of 5 stars

Top quality installation and boiler from ATAG

We had a problem with our boiler, it was leaking, and we needed a replacement quickly. Rang Gordon and he was with us within the hour, we discussed various options, he give us some indication of the various types of boilers and he quoted us for a ATAG Boiler, and once agreed the boiler was delivered on a Saturday and installed on the Sunday. The boiler was installed and working by teatime.
He was reliable, a good communicator, and took safety as a high priority and would recommend him.
The recommended boiler (ATAG) is proving to be very efficient and easy to use, excellent service will definitely have him back for our services.

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous customer Service

Gordon has been an absolute godsend in helping us when our heating went off on the snowiest day this year.
He put safety 1st, gave us lots of options at different price points and fitted us ontop on the work he already had booked in to give us a fabulous new boiler and system.
I wouldn't hesitate in recommending Gordon and his team to anyone
Thank you so much ⭐

December 3, 2023
Unprompted review
Rated 5 out of 5 stars

Boiler installation

Gordon fitted a new boiler for us and throughout was honest, friendly, knowledgeable and very reasonably priced. Excellent workmanship and good communication throughout including after the job was done. Highly recommended

November 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great Professional Service

Came to fix our boiler which was showing several error codes. Gordon was able to keep us updated on his arrival and the parts needed. He explained what was wrong in simple but in professional terms. He checked everything was in working order before he left and then the next day.
I will be getting him back to service the boiler as his knowledge of the boiler was very comprehensive

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Top quality and service

We arrived back from holiday, and our boiler was dead.

Gordon was fab, very knowledgeable, explained our options and product recommendations, and worked hard to squeeze our new boiler installation in on a Sunday.

Just what we were looking for - someone who communicates well, no fuss, a pleasure to speak to, follows up on promises and cares about the quality of his work and his customers!

We know he will provide a great on going service and would not hesitate to recommend him.

October 29, 2023
Unprompted review
G.E.S logo

Reply from G.E.S

Hi, thanks for the genuine review. Much appreciated. Hope the new ATAG 39kw economiser works out well foe you.

Rated 5 out of 5 stars

New boiler fitted.

New boiler fitted 3 days ago. Great service from Gordon and his apprentice. No issues or dramas, just a very efficient and professional job. Wouldn’t hesitate to recommend Gordon.

October 27, 2023
Unprompted review
G.E.S logo

Reply from G.E.S

Thanks for your 5 star review. You've now got a 27kw economiser producing lots of hot water and heat for your home and no leaking boiler anymore. Gordon

Rated 5 out of 5 stars

First class service

Excellent communication and very efficient. Work carried out was above and beyond with lots of helpful advice. . Lovely lads to deal with. Will be the only ones I use from now on in my holiday let.

October 23, 2023
Unprompted review
G.E.S logo

Reply from G.E.S

Thanks Clare, happy to assist. Also look forward to working with you in the future with your lovely Air B & B

Rated 5 out of 5 stars

We recently had a new boiler installed…

We recently had a new boiler installed by Gordon. His work was efficient and carried out in a professional way.
Having had previous work carried out by him he has always been knowledgeable and very pleasant to deal with. To date we would highly recommend him.

October 9, 2023
Unprompted review
G.E.S logo

Reply from G.E.S

Thanks for your genuine review and I look forward to working together on future planned projects. Gordon

Rated 5 out of 5 stars

Helpful, knowledgeable and friendly

Could not be more helpful and knowledgeable. Super nice guy on top as well! Would recommend highly

October 11, 2023
Unprompted review
G.E.S logo

Reply from G.E.S

Thanks Reece, appreciate your review. Im looking forward to working for you again. Gordon

Rated 5 out of 5 stars

ATAG boiler

New ATAG boiler installed by GES solutions within 5 days of initial contact. Very happy with the service provided by Gordon. Would definitely recommend.

August 2, 2023
Unprompted review

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