ZealReviews 

442
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear explanations, making the entire process smooth and understandable. The service provided is frequently described as exemplary, efficient, and professional, often exceeding expectations and delivering significant results. However, some people mentioned issues with the signing process, and problems with incorrect invoicing that required extensive back-and-forth to resolve.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, efficiency, and... See more

Service

People report positive experiences with service, often describing it as exemplary, professional, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the team's professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Zeal for Capital Allowances for 5 of our properties, and I cannot recommend Matt and the team more highly. From start to finish the service has been exemplary, and questions etc have alwa... See more

Rated 5 out of 5 stars

Process was very quick and easy. Comms were via email and telephone, in an easy to understand language, no financial jargon and the process was explained fully. No hesitation in using these guys aga... See more

Rated 5 out of 5 stars

Painless and ultimately profitable process from our side, even with our own delays in being able to obtain some necessary information. We'd certainly use Zeal again if needed. Thanks.

Company replied

Rated 5 out of 5 stars

Nothing was too much trouble, everyone was incredibly helpful and every question we had was answered promptly. We wouldn't hesitate recommending Zeal. Thank you very much for such a first class servic... See more


Company details

  1. Tax Department
  2. Alternative Financial Service
  3. Tax Advisor

Written by the company

Wave goodbye to conventional tax advisors. Say hello to Zeal. Zeal are Chartered Tax Advisors who help business owners claim a specialist tax relief on the embedded fixtures found in and under their commercial properties. Items like electrical and heating systems, pipework, flooring, kitchens, bathrooms and more. On average we help owners save around £35,000 in tax - many even receive a cash tax rebate for tax they didn't know they had overpaid. Zeal work on a paid-by-results basis so there are no fixed or upfront fees. As members of the Chartered Institute of Taxation, our team have many years of experience in capital allowances and our process is fully compliant with HMRC guidelines. We have claimed back millions of pounds in tax for business property owners and are proud of our 100% success rate on HMRC submitted claims. We offer an excellent aftercare service and are here as long as you need us to give you support in applying your savings to future tax payments. For more visit www.gozeal.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(442)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was such a simple process

It was such a simple process, Zeal took care of everything, stress and hassle free with a great outcome!

February 23, 2023
Zeal logo

Reply from Zeal

Lovely comment! Thanks for leaving us a review.

Rated 5 out of 5 stars

Very helpful team

Very helpful team. Clear guidance and explanations given in response to our queries, with timely responses.

February 13, 2023
Zeal logo

Reply from Zeal

Thank you for the great review.

Rated 5 out of 5 stars

Very straightforward process

Very straightforward process, zeal tax have saved me a lot of tax over the next few years. Thomas Pullen was very helpful and easy to get hold of

February 22, 2023
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Reply from Zeal

Thanks for your review. We will be sure to pass on your comments to Thomas, who Im sure will be thrilled!

Rated 5 out of 5 stars

We were very happy with the outcome and…

We were very happy with the outcome and Thomas Pullen was very helpful making the process simple from start to finish.

February 22, 2023
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Reply from Zeal

Thanks for your review. We will be sure to pass on your comments to Thomas, who Im sure will be thrilled!

Rated 5 out of 5 stars

Stress free tax affairs

Thanks to Zeal, I received a considerable tax rebate, which I would not even have known about, let alone claim for. A real pleasure to work with and I highly recommend this company. Head of sales Chris Morgan is knowledgeable, patient and very efficient. You just feel looked after and in good hands. They really took the stress out of my tax affairs. Thank you!

February 21, 2023
Unprompted review
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Reply from Zeal

Thank you so much for such a wonderful review Louise, we really appreciate it :)

Rated 5 out of 5 stars

To be honest I was a little sceptical…

To be honest I was a little sceptical at first but the process was very straightforward and remarkably quick with the end result being a significant reduction in my tax bill. All in all I couldn't fault the service provided by the Zeal team.

February 17, 2023
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Reply from Zeal

Wonderful to hear we could help you save and that you're happy with how our team handled everything for you. Thank you for the 5* review Alan! :)

Rated 5 out of 5 stars

I was very satisfied with the service provided by Zeal Tax

I was very satisfied with the service offered by Zeal Tax with respect to my claim for capital allowances, which resulted in appreciable tax savings. I could not have negotiated the complexities of capital allowances without their expertise. The Head of Sales, Chris Morgan, responded promptly, via e-mail and phone call, to my questions, which allowed me to gain a basic understanding of capital allowances.

February 16, 2023
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Reply from Zeal

Thank you for sharing your experience of working with us, great to hear you are happy with the service provided by Chris and the team at Zeal :)

Rated 5 out of 5 stars

Advantage Accountancy & Advisory Review

Advantage Accountancy & Advisory have worked with Zeal for a number of years. Zeal are experts in their field and provide our clients with a first-class service. I can highly recommend the team at Zeal who are clearly extremely knowledgeable in their field.

February 15, 2023
Unprompted review
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Reply from Zeal

Thank you for the review Steve!

Rated 5 out of 5 stars

5Star service highly recommend

The experience with Zeal was very smooth and professional. I am delighted with there services and of course delighted with tax savings

February 8, 2023
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Reply from Zeal

Thrilled you were happy with the overall process and the result, thank you for leaving a review Jayney :)

Rated 5 out of 5 stars

Great service

Great service , clear and professional to deal with throughout the process

February 9, 2023
Zeal logo

Reply from Zeal

Thank you for the 5* review Cheryl :)

Rated 5 out of 5 stars

Zeal worked quickly and professionally

Zeal worked quickly and professionally, always on hand to explain each stage of the process and always happy to chat over any extra queries.

February 9, 2023
Zeal logo

Reply from Zeal

Thank you for the review Liz, so glad we could help and that you were happy with how our team handled your case :)

Rated 5 out of 5 stars

Found the communication was excellent

Found the communication was excellent, all my questions were answered promptly and with patience and understanding. The whole process was extremely simple and I will save about 4K in tax which was a real bonus that I wouldn't have known anything about. Would highly recommend.

January 28, 2023
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Reply from Zeal

Great to hear you had such a good outcome and experience! Thank you for the 5* review :)

Rated 5 out of 5 stars

HIGHLY RECOMMEND ZEAL!

From the initial phone call with agent Thomas Pullen, we felt that everything was explained to us in an easy simple way, there was no pressure on us at all, we did not have to spend much time finding the relevant information required to achieve a refund on our Capital Allowances Claim- Zeal handled every detail on our behalf. They were highly efficient in responding to e-mails and providing us with updates at every stage - we did not need to do anything! They saved us over £35,000 which we would never have known about - big thanks to Thomas and his colleagues for achieving this! DEFINITELY recommend Zeal!

January 30, 2023
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Reply from Zeal

Thank you for such a great 5* review Iain, I will be sure to pass your praise on to Thomas. We're thrilled you were happy with the service and results achieved on your behalf :)

Rated 1 out of 5 stars

So disappointed with the outcome of…

So disappointed with the outcome of this , in the beginning we was told of massive tax savings, that we’d get a rebate on the previous years tax , and as stated in the engagement letter zeal is suppose to prep and submit the reports to hmrc , there was bad communication between us, the valuation report that was made was wrong even down to the house plan , the numbers with in that report was ridiculously wrong , my accountant was being left to submit the information to hmrc which is what zeal should of been doing , I ended up paying the termination fee just to end the agreement between us and zeal as I’d lost all my confidence with zeal

January 12, 2023
Unprompted review
Zeal logo

Reply from Zeal

Hi Sarah,

We are sorry to hear you were not satisfied with your experience with Zeal.

I can confirm that the tax savings identified, which amounted to several thousand pounds, were in line with the initial estimation provided in your proposal. As per the discussion you had with our team last week, we would have prepared and submitted the claim on your behalf and provided guidance to your accountant on how to draw down on the remaining allowances year after year until your pool of tax savings was fully depleted.

Our team also requested that any potential errors in the draft report were sent to us in writing for them to be amended, if necessary. We would be happy to refund the termination fee and finalise the report on your behalf. If you would like to take advantage of the tax savings identified or discuss this further, please email hello@gozeal.co.uk.

Kind regards,
Zeal Tax

Rated 5 out of 5 stars

Nothing too much trouble

Nothing too much trouble. Very polite and helpful. Very professional and always acknowledged my telephone calls by returning my calls

Chris Morgan always put me at ease and was very helpful during our process

December 13, 2022
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Reply from Zeal

Thank you for the kind review Andy, so glad we could help you save tax!

Rated 5 out of 5 stars

THe whole thing was dealt with in s professional way

THe whole thing was dealt with in a professional manner, I was very sceptical at the beginning but Zeal assured me it would work and it did very satisfied

November 1, 2022
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Reply from Zeal

Thank you for the 5* review DeeDee! Glad you're happy with the result achieved for you :)

Rated 1 out of 5 stars

Total scam do not ever answer any calls…

Total scam do not ever answer any calls or answer emails this to this bogus scam . as soon as you reply they continually harass and call continually, they have scamed me out of thousands , they do not get you tax ever but will charge you thousands to tell you the will ,

November 7, 2022
Unprompted review
Zeal logo

Reply from Zeal

Hi Shona

We have been trying to speak with you in regard to your claim. We have been working with you and your accountant and your claim is in the final stages of completion.

As you are aware following our capital allowances report, you are due a significant cash tax rebate from HMRC, but as you did not return the form that we asked you to send to them, HMRC will therefore not release the funds. Once the form has been returned, your funds will be released. This cash rebate covers both our fee and will leave you with a cash lump sum after our fee is deducted.

We have achieved for you a 5-figure sum in tax savings that can be used to mitigate future tax payments. We have also completely eliminated your upcoming tax bill in January. We believe this to be a great result.

We are therefore very surprised to read your comments and can only assume that it is a misunderstanding. We would love to discuss this with you if you would like to call us back.

Please call us on 01633 386017.

Kind regards

Team Zeal

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