Grace Removals Group - Adelaide Reviews 94

Fast and efficient employees!

The packing crew in Adelaide, Damian and Adam were fantastic. Professional and upbeat during a stressful time. Contributed to a smoother moving process.

Quick and efficient. Polite. Honest and transparent, would be upfront if info was unknown but would check with someone more experience and get back in touch with a quick turnaround.

Friendly people
Great Service
Ran on time
Nothing damaged

I had a great experience moving with Grace from Adelaide to Melbourne. The service throughout the process was easy, proficient, respectful and helpful. The removalists took care with my goods and showed honesty in reporting one small damaged item which was appreciated. Grace offered to pay for the replacement of this item which I was also impressed with. I would recommend Grace and would definitely use their services again.

It was fabulous. Damian and Adam just got on with the job. No hassles, no dramas. Everything went smoothly, quite the opposite to when I moved my contents IN to storage. No damages, no breakages. Helpful, friendly and professional. As stress free as moving can be.

Quick turnaround from them when we needed household goods shipped from Adelaide to Stavanger asap. Price was lower than what we expected and the service was impeccable. Goods well packaged and arrived in order. Even awkward items like garage tools, workbenches, bikes etc were well packaged and arrived undamaged. Kept us informed of status with regular emails of shipment progress. Very honest company that returned our money promptly when we accidentally made our payment twice. Happily use them again.

MOVE IN DATE 06/10/2022

The Adelaide team were fantastic, my message on a public holiday in Adelaide was answered, a response and date were locked in within 24 hours. A client with 70+ years of artwork to move, was accommodated by a great team who arrived on time, were polite and nothing was too much trouble. Kara in the office was amazing with any questions - Thank you Grace Adelaide

From the moment I booked with Grace, I knew everything was going to be taken care of and under control. I met with Darren in Adelaide who explained everything thoroughly, presented exceptionally well and everything he said would happen throughout the process did, leaving me with no need to worry or question anything. At the other end of the move, the guys on the truck were quick, communicated well and very organised. Very impressed by the whole experience.

Removal went reasonably well. Staff very friendly.

Main concern is labels that are put on every item. Very difficult to remove from some items. Leaves bits of label or glue, especially on wood items. Need different, easy to remove labels.

A seamless international removal by a team of staff who put customers first.

From storage to final delivery, unpack and collection of boxes, service was excellent.

2 Great guys careful with items and careful with items moving into new house

I had a removal from Canberra to Mildura but had to put my items in storage at Grace Adelaide as my new house was not yet ready.
Grace were extremely helpful and organised the whole thing quickly, efficiently and all arrived intact and on time.
A very professional company, friendly customer service and the personnel that packed transported and unpacked my things were friendly and provided a great service.
I will recommend them to anyone I know that needs this type of service.

A1 move! Both collection and delivery teams very professional. Our move was Grace's number one concern from the very first phone call until the request for post move survey!

Thank you so much Kara! Your professionalism in every way is exceptional.

Awesome service ! Great prices to move 2 cars and 135 boxes & items. Plus on-site storage for 10 months. We will be back if we ever move again. 😁

Grace removalists did an exceptional job. They were reliable and accommodated to our needs. The crew were great and friendly.

My wife and I were extremely disappointed by the experience with Grace. Our advice is to choose a cheaper removalist because you are not paying for "more" with Grace. You are paying more for the same service.

We moved 5km down the road and were quoted hourly rates of $220/hour or a fixed rate of over $3000 which was meant to include assistance with packaging.
Rival companies offer $140/hour and hence we opted for the $3000 quote hoping that Grace would provide a "one stop service" as advertised on the website.
On the day of moving, the movers arrived and said that they were not instructed to pack any boxes. Although the quote did not specifically state "assistance with packing", using value for money and benchmark common sense, we assumed that greater than 100% above market rate meant either
(a) a better service
(b) assistance with packing

The movers explained things to us but they are contracted and don't have invested interest. We had a positive experience with Asian Tigers when moving overseas and this is why we opted for Grace (who is their partner).

We were left with incredible stress on the day of moving and had to pack the boxes at the last minute.