Gracegentle Reviews 117

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the smooth and efficient ordering process, highlighting the ease of use of the website and the quick turnaround time for shipping. Many people appreciate the fast and well-packaged delivery, often noting that items arrive quickly and in perfect condition, sometimes even the very next day. The quality of the products, such as Jellycats and Bukowski bears, is frequently mentioned, with many reviewers expressing their satisfaction and intention to order again. The overall service is described as excellent, with good communication and informative delivery status updates, making the entire transaction smooth and pleasant for consumers.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as gorgeous, beautiful, and of... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting fast and efficient... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought from this company before, at one of their busiest time of year Christmas. I knew they were brilliant at getting my purchase for my grown-up granddaughter,never too old for a jelly cat. Thi... See more

Company replied

Rated 5 out of 5 stars

I have used this business to purchase and grow my jellycat collection for the past couple of years. With each purchase I have had no cause for concern, I have received my purchases in good time, eac... See more

Company replied

Rated 5 out of 5 stars

Love that they've got a maximum one per customer system for some jellycats which meant that I could get my hands on the coffee bean jellycat that was out of stock from the official jellycat website. O... See more

Company replied

Rated 5 out of 5 stars

Excellent products . Love these candles, very realistic and remote controled. Also good to find some that use normal AA batterys . Delivery was quick and well packaged.

Company replied


Company details

  1. Gift Shop

Written by the company

Gracegentle has been trading for more than 10 years through our store in Newark, Nottinghamshire and online at www.gracegentle.co.uk - We are a destination store for Jellycat | St Eval Candles | Stoneglow Candles | Wrendale and more. We offer a huge range of homeware, giftware, greeting cards and Jellycat Soft Toys.


Contact info

4.9

Excellent

TrustScore 5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

placed two orders

placed two orders. first order tane a bit longer than expected but that’s royal mail’s fault! Love both orders.
Would definitely order from here again. Jellycats are wrapped aswell which makes it that much nicer!

May 18, 2024
Gracegentle logo

Reply from Gracegentle

Thank you so much for your 5* review

Rated 5 out of 5 stars

Amazing very friendly

Amazing very friendly
I would highly recommend Grace Gentle in Newark. They such a friendly company and nothing is to much trouble to them if you have any questions of what type of jellycats the range the price they will tell you. I have been a customer for around 5 months now and I not had one issues with them. They arrive quickly when you order they pack near enough straight away and get them sent out to you. They also have a shop which is very well stocked of all sorts of jellycats amazing display’s you can’t go wrong.

April 18, 2024
Unprompted review
Gracegentle logo

Reply from Gracegentle

Thank you so much for your 5* review

Rated 5 out of 5 stars

Excellent

Excellent little shop which I use for my Jellycat collection. I’ve used the website but I’ve also been lucky enough to shop in person too. The staff are super friendly and helpful, and the service is always amazing 🤩

March 16, 2024
Unprompted review
Gracegentle logo

Reply from Gracegentle

Thank you so much for your 5* review

Rated 5 out of 5 stars

Online Purchase

Used the online service to buy Jellycats. Excellent and quick despatch, great packaging and fast delivery. Can’t fault the ease of using the website and service from the Gracegentle team.

January 19, 2024
Unprompted review
Gracegentle logo

Reply from Gracegentle

Thank you so much for your 5* review

Rated 5 out of 5 stars

I’ve been a customer of Gracegentle now…

I’ve been a customer of Gracegentle now for a while.
The staff are fabulous, they do everything and more to go above and beyond for their customers.
Both in store and online, they have an amazing range of beautiful stock.
Can’t recommend this shop highly enough xx

May 1, 2024
Unprompted review
Gracegentle logo

Reply from Gracegentle

Thank you so much for your 5* review

Rated 5 out of 5 stars

I am a frequent customer of Gracegentle…

I am a frequent customer of Gracegentle mainly for the amazing Jellycat collection available. The two wonderful ladies work consistently to provide excellent customer service and keep up with new releases as well as making everyone feel welcome in store. They offer great help and are very attentive. It’s so lovely to see a small business in a town do so well!

May 16, 2024
Unprompted review
Gracegentle logo

Reply from Gracegentle

Thank you so much for your 5* review

Rated 5 out of 5 stars

Fabulous shop

Fabulous shop. Great staff. Plenty of lovely things to buy including an amazing array of Jellycat toys. I’ve used the click and collect service, as well as shopping directly in store. Great service!

February 17, 2024
Unprompted review
Gracegentle logo

Reply from Gracegentle

Thank you so much for your 5* review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look