Great Radiators Reviews 

243
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TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Order was processed and delivery the next day. 2 of the 3 rads were fine, but there was an issue with a Towelrads unit. Towelrads were very unhelpful and referred me back to Great Radiators who were i... See more

Company replied

Rated 5 out of 5 stars

Very positive experience with great rads; had really good options, in stock and available. Delivered very quickly (I think it was next day), well packaged and problem free. Top quality aluminium rad... See more

Rated 5 out of 5 stars

First time ordering from this company, must say they were excellent. Good variety of radiators, competitively priced, the web site is very easy to use, easy check out. Fast delivery with excellen... See more

Rated 4 out of 5 stars

Delivery took a little longer than promised but could live with that. Not really informed of progress and had to ask for details. Unit supplied with so much packaging, I recognise the need to protect... See more

Company replied

Company details

  1. Radiator Shop
  2. also in
  3. Boiler and Heating Service

About Great Radiators

Written by the company

Fastest Growing UK Heating Solutions Business

We are the fastest growing heating solutions business in the UK, and our business was created out of a desire to provide the best products alongside the personal customer service we would like to receive ourselves.


Premium Quality Radiators Delivered Straight to Your Door

Utilising our many years' experience of industry, business and design, we have used our trade links to secure a brilliant range of hand-picked heating solutions delivered directly to your door, at greatly reduced prices. With everything from towel radiators to bespoke radiators and underfloor heating with a great variety of sizes and outputs, as well as a wide selection of stylish accessories.


Order Online from Great Rads Today

Ordering online is easy. Simply head on over to our website to start browsing our wide range of radiators and radiator accessories today!

Written by the company

Free UK Mainland Delivery

Free delivery to UK mainland addresses.

Free delivery to UK mainland addresses.
*Oversea delivery fees vary, please email hello@greatrads.co.uk with your delivery address and relevant items for a quote.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

243 reviews

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4.5

All reviews

(243)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great looking radiators

Great looking radiators and very prompt delivery.

March 29, 2022
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Reply from Great Radiators

Hi Mark, thank you for your valued feedback. Please contact us if you require any further assistance. - Luxus Design Support

Rated 5 out of 5 stars

Great product and Great service from…

Great product and great service from Great Rads. The fitters were asking where I went to get my bespoke 500mm X 500mm towel rail (surprisingly, not an easy size to find!). The price was just right for me and delivered quickly enough to get it fitted in. I have passed on the website to the fitters and will be shopping here again myself soon.

February 28, 2022
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Reply from Great Radiators

Hi, thank you for taking the time to leave a review. Have a lovely day! - Luxus Design Support

Rated 5 out of 5 stars

Very good

Very good, will buy again. Thanks 👍

February 24, 2022
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Reply from Great Radiators

Hi Jeffrey, thank you for taking the time to leave a review. Have a lovely day! - Luxus Design Support

Rated 5 out of 5 stars

Excellent service

Excellent service, they have kept me notified about my order, they let me know it was out of stock and gave me the choice to cancel or continue my order, not many companies would do that, so it was appreciated and I continued with order.

February 12, 2022
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Reply from Great Radiators

Hi Kevin, thank you for taking the time to leave a review. Have a lovely day! - Luxus Design Support

Rated 5 out of 5 stars

Great service

Great service. Much better than my previous experience with Designer Bathroom Concept. Would highly recommend

January 28, 2022
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Reply from Great Radiators

Hi Miriam, thank you for your valued feedback. Please contact us if you require any further assistance. - Luxus Design Support

Rated 5 out of 5 stars

I first made contact to find out some…

I first made contact to find out some additional information on the radiator that I was considering, the customer services person was very helpful and responded very promptly with the information that I had requested. I then checked the delivery timescales and they were within my requirements. I then placed the order for the radiator. I was then very pleasantly surprised to have the item delivered sooner than I was initially advised. I would have no hesitation in recommending this company 5*

January 27, 2022
Unprompted review
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Reply from Great Radiators

Hi Derek, thank you for your valued feedback. Please contact us if you require any further assistance. - Luxus Design Support

Rated 4 out of 5 stars

First class customer service.

The item ordered was not available in the UK unfortunately, however, Great Rads proved first class in their communication and refunded the amount very promptly. Would not hesitate to use them again.,

January 26, 2022
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Reply from Great Radiators

Hi Karen, thank you for your valued feedback. Please contact us if you require any further assistance. - Luxus Design Support

Rated 5 out of 5 stars

Quick and very efficient service

Quick and very efficient service. Great quality product and looks fantastic.

January 26, 2022
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Reply from Great Radiators

Hi Kaye, thank you for taking the time to leave a review. Have a lovely day! - Luxus Design Support

Rated 5 out of 5 stars

great service at a fair price.

Reasonably priced, I had found a couple of suppliers a little cheaper but their feedback was sketchy, so I decided to go with GreatRadiators for my designer radiator order. It was very speedily despatched and it arrived well packaged, with no damage and it looks great. It hasn't yet been installed but I am sure it will look even better. I couldn't think of an easier transaction. Would recommend!

January 25, 2022
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Reply from Great Radiators

Hi Gabi, thank you for taking the time to leave a review. Have a lovely day! - Luxus Design Support

Rated 5 out of 5 stars

A great experience considering the…

A great experience considering the difficult times during covid.
Jax was very helpful on our initial visit to the showroom and, after searching for the right radiators for a while, I felt confident that she was the right person/company to deal with.
I found her very helpful, patient (at my indecisiveness!) and knowledgeable.
We did have a very long wait for the radiators to arrive but this was due to the current climate and nothing to do with the company.
They kept me updated at all times.
I’m over the moon with my designer radiators and won’t hesitate to come back when I do the rest of the house.
Thank you.

January 20, 2022
Unprompted review
Great Radiators logo

Reply from Great Radiators

Hi Judith, thank you for taking the time to leave a review. Have a lovely day! - Luxus Design Support

Rated 5 out of 5 stars

Great Range and Service

Good range of quality radiators. Quick delivery as well. Had it installed today and it looks great

January 19, 2022
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Reply from Great Radiators

Hi Gary, thank you for taking the time to leave a review. Have a lovely day! - Luxus Design Support

Rated 4 out of 5 stars

New towel rad

Had to do quite a comprehensive search as I needed a replacement towel rad, so I needed pipe centres etc to match, once I found great rads it was a simple search on site. GREAT.

January 19, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service. I changed the size I wanted after placing my order. Following a phone call this was resolved in no time at all with no fuss. I received my radiator within a few days and loved it.

January 18, 2022
Rated 5 out of 5 stars

Very positive experience with great…

Very positive experience with great rads; had really good options, in stock and available. Delivered very quickly (I think it was next day), well packaged and problem free. Top quality aluminium radiators, best I could find for air source heat pump (high BTU), good information on site and reasonable price. All in all highly recommended.

January 11, 2022
Rated 5 out of 5 stars

Excellent customer service, competitive prices & fast delivery

I recently purchased a small towel radiator & was able to check stock with the company prior to ordering. Once installed, the radiator didn't seem to work. Great Rads immediately sent out a replacement which arrived less than 24 hours after I phoned them. It turned out that there wasn't a problem with the radiator, but there was a 'hidden' on/off switch under the radiator. The team at the end of the phone were incredibly helpful and were in immediate contact with the manufacturer for me. Would definitely recommend this company & use it again.

December 29, 2021
Unprompted review
Rated 5 out of 5 stars

Jacqueline was incredible

Jacqueline was incredible, helpful, efficient and had great product knowledge. I required 5 rads and every single one was perfect for the space. Delivery was very quick too.

December 17, 2021
Unprompted review
Rated 4 out of 5 stars

Good prices, no problems

Overall good, very good pricing for the radiators I needed. Would be made better with shipping estimates on product pages and notification of dispatch.

Would happily use again!

December 9, 2021
Rated 1 out of 5 stars

DELIVERY TO NORTHERN IRELAND

Ordered a radiator online, the payment was taken from my account. I waited on delivery which i did not receive, i tried to ring on several occasions with no luck, when i emailed them for a delivery date they said that i had been refunded as they did not ship to Northern Ireland, i did not receive any notification that the order had been cancelled and refunded, what a joke of a company SHOULD BE RENAMED WORST RADS

November 19, 2021
Unprompted review

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