Order was processed and delivery the next day. 2 of the 3 rads were fine, but there was an issue with a Towelrads unit. Towelrads were very unhelpful and referred me back to Great Radiators who were i... See more
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Very positive experience with great rads; had really good options, in stock and available. Delivered very quickly (I think it was next day), well packaged and problem free. Top quality aluminium rad... See more
First time ordering from this company, must say they were excellent. Good variety of radiators, competitively priced, the web site is very easy to use, easy check out. Fast delivery with excellen... See more
Delivery took a little longer than promised but could live with that. Not really informed of progress and had to ask for details. Unit supplied with so much packaging, I recognise the need to protect... See more
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Company details
About Great Radiators
Written by the company
Fastest Growing UK Heating Solutions Business
We are the fastest growing heating solutions business in the UK, and our business was created out of a desire to provide the best products alongside the personal customer service we would like to receive ourselves.
Premium Quality Radiators Delivered Straight to Your Door
Utilising our many years' experience of industry, business and design, we have used our trade links to secure a brilliant range of hand-picked heating solutions delivered directly to your door, at greatly reduced prices. With everything from towel radiators to bespoke radiators and underfloor heating with a great variety of sizes and outputs, as well as a wide selection of stylish accessories.
Order Online from Great Rads Today
Ordering online is easy. Simply head on over to our website to start browsing our wide range of radiators and radiator accessories today!
Written by the company
Free UK Mainland Delivery
Free delivery to UK mainland addresses.
*Oversea delivery fees vary, please email hello@greatrads.co.uk with your delivery address and relevant items for a quote.
Contact info
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, PRESTON, United Kingdom
- 01257758247
- hello@greatrads.co.uk
- greatrads.co.uk
4.5
Excellent
243 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Worst customer service ever!!!
I haven't installed the radiator so I can't tell you if it's good or bad but what I can tell you is that the customer service is super bad. The radiator was delivered in the closest parking slot from my house, even though I spoke with the Great Rads customer support team many times explaining that I'm a single mum with a baby and I need an ETA to arrange for help with the radiator.
They will not call or text before arriving even though you ask, they do not work weekends and they will deliver your radiator on the street. The driver left me in the street with my baby and a 50kg radiator. I had to stop strangers on the street and ask for help.
November 16, 2021
Ordered a towel rad which we are…
Ordered a towel rad which we are pleased with and it was delivered very quickly
November 5, 2021
Polite driver
Very pleased with this services. Driver was very polite and waited patiently while we inspected the item, Very happy with service
October 14, 2021
wrong radiator wall fixings sent
wrong radiator wall fixings sent, meaning I had to get my plumber to return to compete the job, resulting in an additional call out fee.
as soon as i sent photo of the fixings sent they sent out the correct ones, but I incurred a charge due to the carelessness of the company.
October 7, 2021
Radiator arrived a day late and I…
Radiator arrived a day late and I wasn’t informed until the day of delivery
September 9, 2021
Brilliant customer service and comms
Brilliant customer service and comms. Promptly informed me that the rad I ordered wasn't in stock and offered an alternative that was slightly more expensive for the same price.
September 9, 2021
excellent customer service received
excellent customer service received, goods arrived as promised, free matching valves thrown in free of charge, highly recommended.
September 5, 2021
Great Rads we’re so helpful and
Great Rads we’re so helpful and delivery was very fast and efficient
September 2, 2021
Excellent service and Good quality at a reasonable price
Excellent service. Someone on the phone you can talk to. They were able to tell me that my radiators were in stock and approximate delivery time from placing the order. I would have liked to choose a delivery time though everything went smoothly and the radiators were packaged very well to prevent damage. They are now being installed and look amazing. Very pleased with the quality.
August 25, 2021
Easy ordering
Easy ordering, customer services fabulous! We had an issue with one of the rads we received and it was sorted and changed within a few days!! I would defo call before worsening however as sometimes the site shows certain rads as available but they have actually sold out so always worth calling ahead and asking the team to check stock before ordering, especially if you need them quickly like we did!
August 18, 2021
Radiator was delivered promptly
Radiator was delivered promptly, and service was excellent. Thank you!
August 8, 2021
good quality nice looking radiators
good quality nice looking radiators. Arrived on time
July 22, 2021
Excellent communication delivered when…
Excellent communication delivered when they said it would be.
July 13, 2021
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