Grey Matters Mortgage Studio  Reviews 

172
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Have had the best experience with Grey Matters Mortgage Studio. Marc arranged my initial mortgage and found me the best rate and gave me step by step guidance throughout the conveyancing process. Al... See more

Rated 5 out of 5 stars

Marc is the best mortgage broker I have ever come across. I’d highly recommend Marc and his team. They were knowledgeable, professional, and incredibly supportive throughout the entire process. They t... See more

Rated 5 out of 5 stars

greymattersmortgagestudio is an excellent and Marc does his best to get the best rate possible for his customers. As mentioned before I have used Grey Matters Mortgage Studio for many years and will... See more

Rated 5 out of 5 stars

Marc was brilliant all throughout what was a very trying process (we had multiple sales fall through). He was thoroughly professional and worked hard to find the best deal for our circumstances. I wou... See more

Company details

  1. Mortgage Broker

Information provided by various external sources

The Bank manager is no more, lending is no longer black and white Welcome to Grey Matters Mortgage Studio Helping clients find the best mortgage deals for over 24 years


Contact info

4.9

Excellent

TrustScore 5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(172)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic brokers!

It has been a pleasure to deal with Marc and Kate at Grey Matters Mortgage Studio during our first house purchase. During a very unstable time in the market, we felt completely at ease and looked after-with their intentions to always get us the best rates (and they were changing weekly!) The information provided was fantastic, support given was extensive and to top it off, both super friendly. Thanks so much!

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Really can’t thank Marc and Kate from…

Really can’t thank Marc and Kate from Grey Matters Mortgage Studio Limited enough. They helped us Every step of the way. We told them what we wanted and they delivered with out any problems. And now we have are dream home. Thank you both

August 4, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent

An excellent, thorough service given by Grey Matters Mortgage Studio. No stone was unturned. They went the extra mile. Always on hand when needed!
We truly appreciate all the hard work from Marc and Kate to secure the mortgage for our new family home.
We would highly recommend them to anyone.

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Marc

Would highly recommend Marc. I was a first time buyer and he guided me through the entire process and also advised on tangential services (surveyor, solicitor etc.) where he could based on his experience. With him as your partner, you don’t have to go around doing the work of evaluating rates from different banks & can trust his advice!

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service! Highly recommend

Marc and Kate provided such excellent service to me. They always respond to emails so swiftly and went over and above to make sure I locked in a good interest rate at the time when banks were constantly reviewing their rates.

I have already recommended them to friends. Thank you so much for your help in securing my mortgage!

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent help...for my first mortgage!

Excellent help...for my first mortgage! Marc and Kate reduced much of the stress of finding and organising my mortgage. They provided clear and understandable advice and supported me throughout the whole process. They both provided brilliant customer service and very professional. I strongly recommend them and would definitely use their services again.

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding personal service

Marc and Kate helped me to get a mortgage in the middle of the most challenging financial climate and the service I received was outstanding. Marc responded to every request immediately and was so patient in working with me to find the best option. The speed at which he worked really helped to secure the property I wanted and I might have lost it if he was not so quick and efficient. I would highly recommend Grey Matters to anyone needing a really personal service. Thank you Marc and Kate.

December 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Grey Matters found us the best rates and helped us to port our old mortgage, thus avoiding early repayment charges. Then when the bank made a mistake in our offer they immediately spoke to them to rectify it, and phoned daily until everything was correct. They also kept us informed of what was going on regularly.

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service 5*

Amazing service! We have used GMM for years now and they never let us down. They explain things in a clear and concise way and very knowledgeable and helpful. Thank you Marc and Kate!

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

We would like to say a massive thank you to Marc and Danny for their exceptional service from start to finish and for helping us get our dream home! We were recommended to use GMMS for our mortgage and they did not disappoint! Throughout the whole process Marc and Danny were extremely knowledgable, flexible and patient, even with any issues we faced they were readily on board to help solve them.

It has been a pleasure to work with them throughout. They have made sure our process went through smoothly. We would highly recommend to anyone else and we look forward to working with them again.

September 26, 2022
Unprompted review
Rated 5 out of 5 stars

Marc and Kate guided us through…

Marc and Kate guided us through securing our mortgage following our return to the UK. Given that we returned after five years, it could have been much trickier to secure a mortgage but Marc and Kate are very knowledgeable.They made the process very straightforward and manageable from beginning to end. They also provide great insight and advice when needed.

We are delighted that we are now in our home. We are very grateful for their services and support and we would recommend them to anyone.

August 24, 2022
Unprompted review
Rated 5 out of 5 stars

Insightful and professional - Highly Recommend

Marc and Kate guided us through securing our first mortgage. They have great knowledge, very insightful and always had advice/answers when we had questions. They made the whole processes really simple as it was we were first time buyers.

We are delighted that we are now in our first home with a great deal. We are very grateful for their services and we would recommend them to anyone.

August 21, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience

Grey Matters Mortgage Studios were a dream to deal with and aided me through my first mortgage and made things as clear as possible. I would highly recommend them to friends and family.

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service and company

Exceptional service from start to completion.

Marc is very approachable, knowledgeable and clearly understands all current and future market trends.

We had a different situation to other familes in obtaining a mortgage. We tried with different companies and just fell short.

We were introduced to Marc and GMMS through a friend of a friend. Marc immediately knew what our issues were.

Marc managed us and finances, even delving into work benefits in order to dervice the best loan offer.

Which he did and we exchanged last year on our new home successfully end of 2021. Due to developer delays in 2022, the mortgage offer ended and could not apply for an extention as too risky if further developer delays occured.

Marc once again steped and helped us. This time with a completely new company and a new mortgage offer that was even better than our first.

I am typing this review from our new home, as we moved in couple weeks ago. I can honestly say without Marc, his help and his capabilities and knowledge, I would not be typing this from our new home!

Marc and Kate really helped me and my family and forever grateful and thankful. Will be using GMMS again of course, all the best Ross, Fiona, girls and hound (Ziggy) :-)

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Marc and Kate have been a huge help and…

Marc and Kate have been a huge help and incredibly patient as our completion date moved once, moved twice and then moved a third time! Flexible, understanding and happy to discuss our challenging case at length with the lender.

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

This is the second time i have used Grey Matters and am sure it will not be the last.
The service is impeccable, precise and honest.
I would not hesitate to recommend Grey Matters.

Many thanks.
Marios

April 4, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended Mortgage Broker

I am delighted to give this review of Grey Matters Mortgage Studio. Marc came highly recommended and I was pleased I put my trust in him to find me a suitable Buy to Let Mortgage. He was efficient and effective and his warm style kept me informed at all stages, both by phone and email. His diligence in chasing up matters with the mortgage provider was much appreciated. I always felt confident he was on top of things. He is my "go to" solution now for mortgage matters. K Kennedy

March 22, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look