Grosvenor Orthopaedic Partners Reviews 429

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and clear communication. The service provided is frequently highlighted as excellent, with many people appreciating the thorough explanations of treatment options, recovery processes, and the overall high level of care. Reviewers also found the user experience to be smooth and efficient, from initial consultations to post-operative follow-ups. The customer service, including the support from PAs and secretaries, is often described as helpful, warm, and highly organized, contributing to a reassuring and comfortable experience. However, some customers noted occasional administrative issues, such as difficulties with pre-operative arrangements or confusion regarding care coordination between different teams.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently praise the... See more

Service

Customers had positive experiences with service, often highlighting the high level of care and quickness from... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently describe the overall... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the thoroughness and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more

Rated 5 out of 5 stars

Mr Luke Jones. Mr Jones dealt with me after I tore my quad tendon which required surgery to repair. I would be extremely happy to recommend him and the rest of the team to anyone having leg surger... See more

Rated 5 out of 5 stars

Gave my sporty son his life back... Could not thank Mr Sinnett enough frankly. From the moment we first met him, he spoke directly to my 16 year old son, which I loved, who had a previous broken an... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

429 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

From my first appointment to getting my…

From my first appointment to getting my MRI scan and X-ray to getting the treatment I need it was dealt with at an extremely high level of care and with such quickness. Would highly recommend the Grosvenor Orthopaedic Partners!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Knee - Skiing injury

Very thorough support from Mr Jones for my daughter's knee. He took the time to fully explain to her (as well as me) the situation and what was needed

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent advice and five-star treatment

Mr Hislop gave me excellent advice and support in preparing, undergoing and recovery from a hip replacement operation. He explained everything very clearly and ensured the pain relief and follow up physio was implemented. I have had a swift recovery and five -star treatment.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

I got my appointment on the same day of…

I got my appointment on the same day of asking. I thought the knee consultant Mr Hislop was really welcoming and straight to the point. Looking through MRI scans and in agreement with a previous surgeons recommended treatment. Professional, friendly and quick.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Dr. Hislop!

We cannot thank Dr. Hislop enough for the exceptional care he provided during my mother's hip replacement. The surgery went beautifully and she is recovering wonderfully. As a family, we felt reassured and supported throughout the entire process. His skill and professionalism have made a real difference to our mum's quality of life and we are truly grateful. Highly recommended!

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

I visited Grosvenor Orthopaedics for…

I visited Grosvenor Orthopaedics for foot pain and had a great experience. Mr Williamson was extremely professional and approachable, taking the time to listen and explain everything clearly.

I felt reassured throughout the consultation and very confident in the treatment plan. The whole experience was smooth and efficient.

Thank you to the team – I would definitely recommend.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Mr Hislop!

I had an appointment with Mr Hislop for my knee. He was the upmost professional & had an incredible attention to detail. His attitude and engagement made me feel apart of the decision making process. He made me feel very comfortable in knowing he is making the decisions in my best interest. I would highly highly recommend Mr Hislop for any hip or knee issues in the future, he is an amazing surgeon!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and expert advice on sports injury

My daughter injured her knee in an important netball trial. We needed to get back to the selectors ASAP regarding her fitness to play. Mr Webb and Jenna (his amazing secretary) understood our needs and went out of their way to accommodate our requirements. I called on a Friday and was given an appointment on Monday. Mr Webb's examination was thorough and his explanations clear. He 'got' my daughter and her desire to get back on the court. When an MRI was required an appointment was made for us later that day (which Jenna booked ultra efficiently). A telephone consultation with Mr Webb followed the next day and the MRI results and the next steps made clear. I can't thank Mr Webb and Jenna enough for being so helpful and for understanding our needs so completely. Unfortunately knee injuries in netball are common and should we need help in the future we will certainly be returning to Mr Webb.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Mr Tim Sinnett - wonderful surgeon

Mr Tim Sinnett is an amazing surgeon - I can not recommend him enough. He has helped me with my Achilles rupture repair and recovery. We took all the right steps towards recovery, and I wish to thank him for making this recovery as easy for me as possible. It could've been a very difficult injury to recover from but he left no scars around the Achilles area post surgery.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Simon Hislop diagnosed that I need a…

Mr Simon Hislop diagnosed that I need a partial knee replacement following a period of knee pain having put off the surgery for as long as possible. From the beginning, Simon gave me great confidence that the procedure would be successful and that post operation the recovery would be increasingly comfortable over six weeks. He was accurate. I was walking comfortably within days and back exercising (following guidance) within a couple of weeks.I had two reviews with Simon within six weeks by which time I was back riding my bike and about to go on holiday. It’s difficult to imagine how the experience could be improved upon and I am deeply grateful to Simon and his team for their amazing work.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

There is really nothing I can fault with the experience I had everyone was lovely and looked after me through the whole process. Even though I wasn’t based in the UK but in Jersey C.I everything was made easy from the start and felt looked after. Any questions I had were answered very promptly.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Hip Arthroscopy

I was referred to Mr Webb after a series of doctors and surgeons had misdiagnosed my condition. From the outset, he was able to accurately identify the root cause of the issues in and around my hip and formulate a clear, effective plan of action.

Mr Webb performed arthroscopic surgery on my left hip, and his overall care has been exceptional. One of his standout qualities is his ability to break down complex medical information into clear, understandable concepts. As someone who values understanding the underlying mechanisms of an issue and how an intervention addresses it, I found this incredibly reassuring. He actively encouraged open dialogue throughout the process, which put me completely at ease—I can genuinely say I felt no nerves going into the surgery.

Immediately following the procedure, my pain was minimal. I required very little in the way of pain relief and was able to walk the same day without the need for crutches, which I believe reflects the quality of Mr Webb’s surgical work. I was given clear instructions on simple leg movements to promote blood circulation, and his team also recommended physiotherapists they work closely with, making the overall care pathway feel well-coordinated and comprehensive.

I saw Mr Webb again at the two-week mark to have the dressing safely removed. He provided encouragement and advised a follow-up at the three-month stage, which is approaching soon.

Although it is still early in my recovery, I can already feel meaningful improvements. I’m looking forward to continuing my rehabilitation and ultimately returning to football.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Care. Patient Focused

I was referred to Mr. Webb after rupturing my ACL, with the goal of returning to skiing and rugby.

Mr. Webb and his team were exceptional throughout. He took the time to understand my personal goals and context, clearly explaining the available options and providing a well-reasoned recommendation. I felt fully in control of the decision-making process and completely confident in the plan we agreed.

The whole process was smooth and well organised, and the wider team, from pre-op through to discharge, were professional, friendly, and reassuring. As this was my first major surgery, I was naturally unsure of what to expect, but I felt at ease throughout.

The surgery itself was completed in the morning, and I was discharged the same day. Since then, I’ve experienced very little pain, and my early recovery has been far easier than I expected.

I would highly recommend Mr. Webb to anyone dealing with a similar injury.

March 5, 2026
Unprompted review

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