Grosvenor Orthopaedic Partners Reviews 

471
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Patients consistently praise the medical staff for their exceptional professional expertise, clear communication, and deeply reassuring bedside manner throughout their clinical treatments. Consumers frequently highlight the remarkably smooth and efficient overall process, ranging from initial consultations and timely diagnostic scans to highly successful surgical outcomes and supportive aftercare. However, some customers also noted occasional frustrations with administrative services, desk staff efficiency, and pre-operative communication delays. A few people experienced poor coordination regarding appointment scheduling, missing paperwork, and difficulties obtaining prompt follow-up notes from the broader hospital team.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, expertise, and caring... See more

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultations... See more

User experience

Consumers find user experience to be exceptionally positive, describing the whole process as quick,... See more

Customer service

Customers had positive experiences with customer_service, highlighting approachable, thorough, and highly... See more

Product

Customers consistently note positive experiences with product, sharing that the results have been fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of the work done on my knee by Mr Luke Jones is excellent. The surgical team was no doubt also first rate, but thanks to the skill of the anaesthetist I knew little about them. Within six... See more

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

471 reviews

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No recent history of asking for reviews

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4.9

All reviews

(471)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

I am currently in recuperation from an…

I am currently in recuperation from an upper leg operation for a ripped tendon and torn muscles and I can't recommend the surgical work of Mr Luke Jones highly enough - the clarity and speed of analysis, the precision of his work and the advice regarding aftercare and physiotherapy have all combined to leave me feeling extremely positive about my future mobility and I am most grateful.....

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Full trustworthy

Very professional, experts on the field, excellent hospitalisation and also very well connected for post-surgery best recommendation rehab options

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Would recommend for a hip scope following trauma

I had a trauma to my hip which wasn't getting better with 19 months of conservative treatment. I underwent surgery with Mr Webb for a ligamentum teres debridement, ganglion removal, labral repair and plication of the hip 8 months ago. Prior to the surgery, he was the only doctor who accurately diagnosed that I had torn my ligamentum teres.

The surgery combined with Physio has allowed me to now sit and walk mostly pain free. I have returned to spin classes, barre and reformer pilates, which I had not been able to do for over 2 years. Whilst I am not back to my original physically demanding job, running, boxing and badminton yet, I am continuing to see the progress and these are not out of the question. My quality of life and function is better than it was pre-operatively.

Mr Webb is professional, will keep you well informed and help you set realistic expectations. I felt confident and well supported throughout my post-op journey. I highly recommend Mr Webb if you are looking for a hip arthroscopy following a trauma.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

GOP sorted out my knee

I went to GOP for a grumbling issue with my knee. The team were fantastic from start to finish. I saw Mr Jones who was extremely thorough and professional. He got to the bottom of the issue and came up with a clear plan to get me on the mend at my first consultation. I would highly recommend him to anyone with a knee problem.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Simon Newman - Best Surgeon !!

I cannot thank Mr Newman enough - from first assessment, provided information, communication from clinic, ... to surgery ... there was not a single question open or any worry not to be in the best possible hands. I was 100% at ease.

He is one of the best hip surgeons in the country, but he does not brag, he simply knows what he is doing. That you can feel from the start.
The surgery I had is a complicated one, Mr Newman came to see me after surgery in the evening when he was finished with all surgeries. His bedside manners are nothing but perfect, as everything else.

I don't know what else to add : Thank you for everything, Mr Newman !

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Mr Sinnet

Mr Sinnet provided excellent care and advise. He reviewed and summarised my previous scans and answered all my questions clearly and professionally. His expertise, skill and knowledge reassured me 100%.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

A great recommendation!

Mr White was recommended to me and I’m so grateful that they did .
He was a lovely person and someone I could relate to
He made me feel comfortable and I trust him which is so important.
He listened and then asked questions and also asked for some other things to be sent to him
Even though I don’t need to see him again he still showed interest and asked me to keep him up to date with the outcome .
I would recommend him in a heart beat
Looking for a consultant I feel is a big deal and can be quite daunting .
Stop looking , Mr White is amazing !
I know for sure that I would definitely use him again on a heart beat
It didn’t feel like I was visiting a doctor it felt like I was seeing a friend .
Saying that he is very professional and extremely good at what he does .
Thanks Mr White, keep doing what you’re good at

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Mark Webb

I saw Mr. Mark Webb regarding the condition of my knees. He explained my symptoms in a friendly and professional manner. I am now clear on my options and path forward to manage my knee symptoms.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Post Op Follow Up (Elbow Op)

Good meet and greet.

Mr James White had reviewed my previous results and had already formulated his opinion.

He shared the X-ray with me in a comprehensible way. Excellent to be assured by him, the post-op recovery was to our mutual satisfaction.

I have recommended him to colleagues for future referrals.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Jayadev

A caring surgeon who took the time to explain everything and make sure I understood things. The clinic is efficient and all the staff we met very friendly and helpful. The knee replacement is functioning well and has given me a new outlook on life.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

Greatly impressed by my Mr Newman's…

Greatly impressed by my Mr Newman's expertise and surgical skills. Very thorough at examining my hip problems and very clear in communicating what is required and can be done - all of which made me feel I am in safe hands. The THR operation went smoothly and, after having almost lost my mobility prior to it, I am now walking virtually pain free just at six weeks after the operation. The care and support I've received from Mr Newman - before, during and after the operation - have been amazing and have been helping my recovery.

September 7, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Luke Jones. A most impressive specialist surgeon.

My son had knee surgery with Mr Luke Jones at King Edward VII following a sustained rugby injury. Mr Jones was highly recommended by a consultant we know and didn't disappoint. He is Oxford University educated, with an impressive CV, manner, skills and experience. We feel very lucky to have found him.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

This was (thankfully) the first time I…

This was (thankfully) the first time I had to utilise my private healthcare and it was an extremely smooth and efficient experience all the way through. Within a matter of days of reporting my knee injury I already had an appointment with Mr Luke Jones who was very impressive, and quickly diagnosed the issue following an MRI scan, alongside prioritising the next steps for my rehabilitation. Mr Jones was hugely knowledge and personable, and I can't recommend him highly enough. 5 Stars

September 5, 2024
Unprompted review

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