Grosvenor Orthopaedic Partners Reviews 

471
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 123 reviews, reviewers overwhelmingly had a great experience with this company. Patients consistently praise the medical staff for their exceptional professional expertise, clear communication, and deeply reassuring bedside manner throughout their clinical treatments. Consumers frequently highlight the remarkably smooth and efficient overall process, ranging from initial consultations and timely diagnostic scans to highly successful surgical outcomes and supportive aftercare. However, some customers also noted occasional frustrations with administrative services, desk staff efficiency, and pre-operative communication delays. A few people experienced poor coordination regarding appointment scheduling, missing paperwork, and difficulties obtaining prompt follow-up notes from the broader hospital team.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, expertise, and caring... See more

Service

Reviewers mention positive feedback about service, noting that the entire process from initial consultations... See more

User experience

Consumers find user experience to be exceptionally positive, describing the whole process as quick,... See more

Customer service

Customers had positive experiences with customer_service, highlighting approachable, thorough, and highly... See more

Product

Customers consistently note positive experiences with product, sharing that the results have been fantastic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of the work done on my knee by Mr Luke Jones is excellent. The surgical team was no doubt also first rate, but thanks to the skill of the anaesthetist I knew little about them. Within six... See more

Rated 5 out of 5 stars

I was suffering worsening pain in a joint in my foot when I first consulted Mr Sinnett. He cut out the bony spurs causing the pain and has made hiking a pleasure again. Consultations were at HCA Hea... See more

Rated 5 out of 5 stars

My experience with Mr Webb was great. He is very professional, proactive, and solution focused. I had been to two previous surgeons before being referred to him. He was very clear about the benefit... See more

Rated 5 out of 5 stars

I am a 79 year old man and I was immediately reassured about my concerns of having a major operation when I met Mr Hislop, my surgeon. He was courteous, respectful and kind and explained in layman's... See more


Company details

  1. Orthopedic Clinic

Written by the company

Grosvenor Orthopaedic Partners LLP is a group of highly experienced orthopaedic surgeons providing the full range of treatments for conditions affecting; Spine, Shoulder, Elbow, Hip, Knee, Foot, Ankle, Hand, Wrist, Sports injuries and Trauma. We also offer paediatric and adolescent orthopaedic care. Clinics are available at multiple locations across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

471 reviews

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No recent history of asking for reviews

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4.9

All reviews

(471)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Mr Jones is the professional you’re looking for

Mr Luke Jones has been the best person I could find in my ACL injury path. Not only has he been professional and precise, but he has also shown how much he cares for his patients and how happy he can feel when things go well.
I’ve never felt one inch of anxiety before or after the surgery because I knew Mr Jones was perfectly capable of doing what he had promised. His explanations were super clear even when the matter was quite technical and he understood how to address my questions from the very start.
He also made sure he was always updating my physiotherapist on what we had talked about during our appointments.
I could not recommend Mr Jones enough! Thank you for taking care of me in the best way possible.

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Hip arthoscopy

I underwent a hip arthoscopy with Mr.Mark Webb following a sporting injury.

Mr.Webb's bedside manner was incredible at made me feel at ease throughout the process. He explained the injury, plan, and outcomes clearly in a manner that I could understand.

The surgery itself was a success and I cannot thank Mr.Webb enough for his intervention and allowing me to return to international level ice hockey as a result.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

I was looked after by Luke Jones and…

I was looked after by Luke Jones and the team at King Edward VII hospital in Marylebone for total knee replacement. From the first consultation with Mr Jones, I felt at ease and confident with the information he was providing regarding my options. He listened and addressed all my questions and concerns.

All the team including the nurses and physio team were exceptional and they did everything possible to make the recovery as good as possible. Once home I had a couple of minor issues but once again the nursing team were brilliant at making time to see me and addressing the issues immediately. I am now post 3 months and my knee has healed really well and I feel the operation and outcomes have exceeded my expectations. I highly recommend Mr Jones and the King Edward Hospital team.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely happy

I am extremely happy with the treatment that I received from Mr Webb and his team. He spent time explaining my options and seemed to happily put up with my numerous questions. I would highly recommend Mr Webb if you are having trouble with your hip.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Mr Webb

Mr. Webb is clear with the reasoning for his proposed managements and understanding when discussing priorities

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great surgeon

Had a full width tear of my subscapularis tendon after a fall from my bike. Found Dr Butt via the internet. Great decision - Dr Butt performed the rotator cuff surgery in early October. No pain at all after the surgery - just mild disconfort for a week or so. Shoulder has made great progress with full range of movement returning. I still have some time to go to full recovery but very happy with the results and the excellent service I received.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Shoulder pain - Mr White

I took my son to see Mr White as he had shoulder and neck pain. Mr White was professional and knowledgeable, spotting the issue and proposing a resolution. He was kind and helpful and I would be very happy to recommend him to others.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Mr Webb and his team are outstanding

Mr Webb and his team are outstanding. From the pre surgery right through the whole experience. Everyone has been understanding, supportative and always smiling. Made me feel very welcome and always time to answer any questions The care was outstanding. Thank you

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Top class consultant Mr Jayadevpa / King Edward V11 hospital

The King Edward V11 and Mr Jayadevpa gave me a very high standard service, quality patient experience and skilled surgery. The outcome is so successful.
The partial knee replacement x 2 has changed my life, literally.

The way I have been advised, informed and supported has been top class. Thank you Mr Jayadevpa so much for your expertise and skills. I enjoy walking now and have a second life. I would recommend this amazing consultant , the practice and the hospital.

October 28, 2024
Unprompted review
Rated 5 out of 5 stars

excellent care

excellent care
non surgical pathway encouraged
easy access to appointments with PA support
excellent follow up

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Top Class Medical Care and Support

Mr Jones was fantastic in his support through the trauma of my injury and then in his ambition for my recovery following the operation. At all times he gave me confidence that I would make a full and healthy recovery.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

So impressed......

So impressed by the care, treatment programme and advice provided by Luke Jones following a knee injury. Even more impressed that no surgery was involved and the speed at which everything was dealt with.

November 28, 2024
Unprompted review

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