Ground News Reviews 196

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers had a great experience with this company. Customers praise the website's design, finding it well-organized, simple, and easy to navigate, which helps them explore a wide range of world events and topics. Many appreciate the ability to access diverse viewpoints from both left and right perspectives, which provides a more rounded view of news and helps in understanding media bias. The service is seen as informative, reliable, and essential for breaking free from biased framing, offering a unique way to compare how different media report on the same events. However, some people mentioned issues with the website being extremely slow and frustrating to use, with main topic pages taking a long time to load. A few reviewers also felt the service did not offer anything new compared to other news aggregators and that it was difficult to find information they were interested in. There were also concerns about the service's claims of unbiased reporting, with some noting issues with the included content.

What people talk about most

Website

Clients share positive opinions on the website, with many praising its ability to provide diverse viewpoints... See more

User experience

Customers had positive experiences with user experience, finding the news presented in an easy-to-navigate... See more

Social media

Users describe ambiguous interactions with social media, with some reviewers expressing dissatisfaction that... See more

Service

Reviewers highlight ambiguous aspects of service, with some finding it to be a decent and even excellent... See more

Subscription

Reviewers mention ambiguous feedback about subscription, with some finding the service not worth the cost and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This site gives a very wide and disparate reporting of world events. Even down to my local area. I can choose what to read and who to believe. Yhe report sorces are transparent and easily verifiab... See more

Company replied

Rated 4 out of 5 stars

There are so many ways to get your news today that it's a little mind-boggling. Ground News is excellent in helping with this. And in a couple of ways. First is that they always contextualize... See more

Company replied

Rated 5 out of 5 stars

The site have provided me with everything it promised. I'm glad there's an accessable tool for me to keep myself updated on politics and a tool to help me work on my biases. I greatly reccomend to eve... See more

Company replied

Rated 5 out of 5 stars

This platform is not only refreshing but revolutionary and much needed in a world of misinformation, fake news, social media madness, and partisan news. It is my consistent go-to for news and has trul... See more

Company replied


Company details

  1. News Service

Written by the company

Searching for an alternative to Google News or Apple News? Look no further: Ground News offers you daily news coverage that you can rely on. Our trusted news experience has earned us over 10,000 5-star reviews in the App Store and Play Store – and now, more on Trustpilot. For anyone fighting against the rise of misinformation, sensationalism, and biased news, the Ground News app, website, and newsletters will help you easily compare how a story is being covered by thousands of sources from across the political spectrum – and from around the world. Now's your chance to break free from echo chambers and get closer to the truth behind the spin. We're not better news, we're a better way to read it.


Contact info

4.1

Great

TrustScore 4 out of 5

196 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Ground news is an amazing idea

Ground news is an amazing idea allowing for me to get a balanced view on every story broadening my knowledge

July 31, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi William, thanks very much for your feedback and I'm very happy to hear you're enjoying the service and that Ground News has helped to provide a balanced view and broadened your knowledge. Thank you for your support!

Rated 5 out of 5 stars

This is the way all news should be…

This is the way all news should be delivered.

July 31, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi Liam-Og, thank you for sharing your review! I'm glad to hear that you're enjoying Ground News and finding it useful in today's news environment. We look forward to continuing to improve the experience for our community. Thanks very much for your support!

Rated 5 out of 5 stars

Paid for a yearly subscription

Paid for a yearly subscription. a few months later, I noticed that access somehow stopped. I emailed Ground News on a Sunday and received a reply with how to fix it within 30 minutes. My problem was immediately fixed. An amazing tool that reminds me every day to put in check my own biases. I am very curious to learn how they will navigate the abundance of true fake and fafe fake news that will be coming our way with the help of cheap AI tools. I hope Ground News secures enough funding to pursue their mission.

July 30, 2023
Unprompted review
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Reply from Ground News

Hi Bachir, thank you for sharing this kind review! We're happy to hear that our team helped you resolve your subscription issue quickly. Our team is dedicated to building tools that help readers cut through the noisy news environment, and we look forward to developing more to help navigate the increasingly complex news landscape – and we couldn't do it without your support.

Rated 5 out of 5 stars

I really like being able to track my fav topics

I really like being able to track specific topics without getting bombarded with paywall-heavy content (unlike google news, which seems to be all about making me buy news subscriptions). Bias and factuality features are really awesome too. Eagerly waiting for more such cool features!

July 30, 2023
Unprompted review
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Reply from Ground News

Hi Rj, thanks for the 5-star review! I'm glad to hear you're enjoying Ground News, especially the bias and factuality ratings. If there's any other way we can improve your experience, don't hesitate to let us know over at feedback@ground.news . Thanks for your support!

Rated 5 out of 5 stars

It allows you to see the news from all…

It allows you to see the news from all sides of the spectrum. It's a great app for world news!

July 30, 2023
Unprompted review
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Reply from Ground News

Hi Randolph, thanks for the kind review! We're happy to hear that Ground News is your source for world news from across the spectrum. If we can do anything to improve your experience, please don't hesitate to contact our team any time at feedback@ground.news.

Rated 5 out of 5 stars

Probably the best news tool ever…

Probably the best news tool ive ever used. It agrigates stories from major and minor news agencies, uses third party systems to classify the news source bias and factual reliability, then allows you to flip through the sources. The blindspot feature is brilliant to find stories that are minimized or avoided in the left or right media.

July 30, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi Lyle, thanks for sharing your review of Ground News! We're happy to hear you're enjoying the Blindspot feature. If there's anything we can do to improve your experience in the future, don't hesitate to let us know at feedback@ground.news .

Rated 5 out of 5 stars

An information junkies dream

It's done a fabulous job of being a pipeline for world news. I love that I can modify my feed and zero in on specific topics and locations. The world map feature is great. Being able to read local media sources so easily is amazing. I also like the Blind Spot feature. Being made aware of alternate points of view is important.

July 29, 2023
Unprompted review
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Reply from Ground News

Thank you very much for your 5-star review, Clayton. I'm glad to hear you're enjoying Ground News, especially the My Feed and world map features. If there's any other way we can improve your experience, please don't hesitate to let us know over at feedback@ground.news . Thanks for your support!

Rated 5 out of 5 stars

ACTUAL unbiased news source

It is the only ACTUAL unbiased news source I've found after at least 5 years of searching. I'm a real person with real opinions, and those opinions are that Ground News is awesome, (I even took the time to capitalize Ground News.) When my subscription ran out, they helped me out. Who does that?! Amazing. At least give it a try, you have literally nothing to lose.

July 28, 2023
Unprompted review
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Reply from Ground News

Hi Jeko, thanks very much for your 5-star review! I'm happy to hear you're enjoying Ground News and you're finding it useful to navigate today's new environment. I'm glad to hear the team was also able to help you out. If there's any other way we can improve your experience, don't hesitate to let us know over at feedback@ground.news . Thanks for your support.

Rated 5 out of 5 stars

Personalized attention (email from the…

Personalized attention (email from the CEO!), accurate and broad news reporting from many different sources, giving a rounded exposure to current events. Very well done app.

July 27, 2023
Unprompted review
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Reply from Ground News

Hi Jason, thanks very much for your kind review and feedback. I'm happy to hear you're enjoying the app and the emails from our team. If there's any other way we can improve your experience, don't hesitate to let us know over at feedback@ground.news. Thanks for your support!

Rated 5 out of 5 stars

This app does the job informing you…

This app does the job informing you about where the news is coming from and what its bias is. My favorite part of the article features is the rating about whether a source deals in facts or are less than factual. I would recommend this app to anyone looking to understand the media they are absorbing better.

July 24, 2023
Unprompted review
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Reply from Ground News

Hi there, thanks very much for your kind review. I'm glad to hear you're finding the factuality information helpful in navigating today's news environment. If there's any other way we can improve your experience, don't hesitate to let us know over at feedback@ground.news . Thanks for your support!

Rated 5 out of 5 stars

Very helpful and nice team

Very helpful and nice team, talking with then felt as if I was talking to a friend, app is really easy to use and shows any information I could need on a topic.

July 26, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi Trevor, thank you very much for the kind review. We're glad to hear you had a positive experience with the app as well as our support team! We hope you don't hesitate to reach out again if there's anything else we can help with.

Rated 5 out of 5 stars

Great service run by people who clearly…

Great service run by people who clearly care about their work. I look at the app as my main source of news nowadays, and am subscribed to three of the newsletters.

The weekly polls in the latter are fun to follow along with and add a sense of community to the whole thing, since it'll be most of the same people replying each time. My one feature request would be to maybe have an optional "why do you feel this way" question in the form, and then share the most interesting responses in the next email.

The couple of times I've had to contact support over something, they've been very kind and professional, and solved the issue quickly. It's always felt like I'm talking to real people who are taking my issue seriously, and not a bot or underpaid call centre guy like with most companies. I have a lot of respect for this company and wish them all the success in the future.

January 1, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi Alex, thank you for taking the time to share this kind review. Our team is glad to hear that you're enjoying the Ground News newsletters and their polls, and I've shared your suggestion to expand on them with our newsletter team.

Our entire team appreciates your support, and we hope that you don't hesitate to reach out in the future with any more questions or suggestions for us!

Rated 5 out of 5 stars

A Huge slice of the World News Pie

Ground News allows me to see a large cross section of U.S. and world news. Bias ratings lend transparency to the process of reviewing the current news. The ability to customize the experience is helpful as well.
Meanwhile, most major U.S. news outlets cover a small fraction of the news, with emphasis on spectacular reporting designed to sell stories, complete with a large dosage of spin.
It is not easy to digest all the news that Ground News provides but I feel like I'm getting the news here, not just what the network wants to sell me.

July 26, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi Kevin, thanks for sharing your review. Our team is happy to hear that Ground News is helping you get closer to the full picture of what's happening in today's news, outside of narrow network perspectives.

We're happy to report that we are working on new tools to make the news on Ground even easier to compare, evaluate, and digest – so we hope you stay tuned for updates. If you have any feedback, suggestions, or questions for our team, please don't hesitate to reach out any time.

Rated 1 out of 5 stars

Rude customer service

These folks claim to have sent a renewal email. I didn't get one. I checked EVERYWHERE. Upon asking for a refund as money is tight and I'm not using the service enough to justify keeping it, I get a rude response saying "no, but good news, you'll have service until June 2024".

Try reading what you send to people.

Buyer beware. Just use google news. No price is worth this headache.

June 19, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi Jay, we're sorry to hear that you did not receive the renewal reminder email. Transparency is a core value of our business, so we are diligent about sending reminder emails in advance of any renewals, so our readers can mindfully choose whether or not to renew for another year. It might be worth noting that our email communications are sent to the email address that you signed up for your Ground News account with, and we try to accommodate our subscribers by offering a flexible refund period.

We have followed up with our support team to learn more about this situation, and we look forward to improving our processes for the future. If there is any way that we can help remedy this situation, please don't hesitate to let us know at feedback@ground.news.

Rated 5 out of 5 stars

Necessary tool to understand the world

ground news is my every morning coffee companion.
In addition to covering major media outlets, the app presents a broad spectrum of news outlets from around the world with bias ratings. If you want to break out from your online bias rabbit hole, ground news is a fine and trustable tool.

April 19, 2023
Unprompted review
Ground News logo

Reply from Ground News

Hi Martin, thank you for taking the time to share this kind review of our service. We're happy to hear that Ground News is helping you break out of your online bias rabbit hole. Our team is excited to continue developing new ways to help our readers to burst their filter bubbles. If you have any feedback or suggestions for us, please don't hesitate to reach out in the future.

Rated 1 out of 5 stars

Horrendous service

Horrendous service. The good reviews must be paid off. It's so clunky it feels like it's in early beta and the quality of the news sources is highly questionable. I just kept getting weird fringe websites instead of the big stories from reputable outlets. If I used this exclusively for my news intake, I'd end up extremely ignorant of what's going on in the world.

I emailed them asking for a refund, and after 12 days I still have no reply. I've had to file a claim with my bank. Shocking.

February 5, 2023
Unprompted review

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